Market Place Manager (Current Employee) – Sunderland, Tyne and Wear – 3 July 2018
Heavily KPI targetted and pressure to upsell stuff to every customer, massively moving towards being online based and the retail side of the business is severely diminishing and heavily targetted to pushing customers to the online side of the business.
With government legislation changing, the retail side is going to face massive amounts of closures in the next few years
Shop atmosphere with staff and customers, shift flexibility
Shops getting quieter and quieter, massive pressure to achieve targets that push shops closer to closures
Deputy Manager (Current Employee) – Kingston upon Hull – 6 July 2018
Area Manager's are bullies and do not have a clue. The staff are not well treated and business is failing due to poor management. Manager's are promoted based on their ability to nod their heads rather than leadership skills
Work life balance. Progression and Development high on company agenda
Manager (Current Employee) – North Lanarkshire – 3 July 2018
A fast paced environment with endless rewards. A community based culture for regular/older customers. Sometimes we are the only point of contact for lonely customers who enjoy coming in for some friendly company and a cup of tea and a biscuit. A betting shop is a meeting place where responsible customers like to meet up and entertain themselves. Yes ok we do have to deal with a few unruly situations but these are very few and far between. If you are ambitious and have a desire to progress then the company will support you every step of the way. As in any job you have to show your commitment and desire to progress, if you do then the tools and support are there for you to use. i feel anyone can be a great success if they have the will and determination to appreciate the opportunities in front of them. I started as an assistant and have had 5 promotions in 10 years. Without the dedication from myself and our support network this wouldnt have been possible. I owe every success iv achieved to the company and i am greatfull for the opportunities given to me and the opportunities given to my peers. I love my job and i would recommend a career at LadbrokesCoral to anyone.
Job satisfaction, Development and support to progress
Customer Service Advisor (Former Employee) – Uxbridge, Greater London – 3 July 2018
It was good experience working their. I have learn lots of thing like how to communicate with the people face to face. Dealing about their queries. Many time we have lots of problems at work places like people banging the machines and especially with the college students with their ids. I enjoyed their lots as i deal with different types of people.
Customer Service Manager (Current Employee) – Walsall, West Midlands – 26 June 2018
if you like sports its fun getting paid to watch them all day. the job itself is boring as there isn't much to do. the staff are usually friendly, but managers only care if you can get online sign ups. the problem is people who want to sign up already have!
CASHIER (Former Employee) – Brighton – 26 June 2018
i really enjoyed my time working at ladbrokes. The staff were really nice and easy to get along with, i had a very similar experience with the customers, most were very friendly, when you work in the same shop a few times you get to know the regulars and get on with them.
Customer Service Manager (Current Employee) – Leeds – 25 June 2018
A typical day working at Ladbrokes consists of receiving a stupid amount of emails all asking why you don't meet the unrealistic targets shops are set. Each shop needs to harass every customer to sign up for an online account, until they either begrudgingly do so or they refuse to come back into the shop.
Duty Support Supervisor (Current Employee) – Barking, Greater London – 17 June 2018
There is an emphasis on internal progression, whereby if you apply yourself you will be given the guidance and tools to do so. Whilst the hours can be at unsociable times, the atmosphere and culture in the office provides an amicable compromise.
Would put half a star each if possible shocking firm
Licensed Retail Betting Shop Manager (Current Employee) – London, Greater London – 15 June 2018
NOBODY LISTENS NOW SO WHY BOTHER WRITING MORE HOME TRUTHS. THINK KFC BUT WORSE!! I feel that this is the most constructive piece of writting since working for these people in the hope that someone reads it and walks away from the role. That person will owe me more than a drink.
long hrs, aggresive customers, poor hours, poor pay, no hr dept, staff from kfc the company breeds grasses, back biting, no training dept could go on but get the picture absolutely terrible do not work for these people
customer service manager (Current Employee) – Leicester, Leicestershire – 7 June 2018
Ladbrokes are a great company to work for especially if your looking to work your way up and develop your skills. Your job role is mainly built on customer servicce and you definitely interact with all different kinds of people.
Always lots of overtime if u want to work above your contracted hours.
CUSTOMER SERVICE MANAGER (Current Employee) – Nottingham, Nottinghamshire – 3 June 2018
I feel since working at this company I have been given the chance to better myself and my career. The job has offered me new opportunities and enabled me to gain new skills which are beneficial to many jobs, not just Ladbrokes.
Fun working enviroment
Shifts are not always organised well. (Late and early shifts one after another etc)
Retail Customer Service Manager (Current Employee) – London, Greater London – 1 June 2018
The experience with coral varies from shop to shop. You are expected to do long hours, lone person work, take all sorts of abuse from customers for not a lot of pay and no support from colleagues higher up than you, even your own store manager.