The service is nothing but a salty step by step script you're meant to follow not to loose points with the dreaded Mystery Shopper, it must start with "Welcome to Kiehl's" and nothing but "Welcome to Kiehl's"!
After more scripted lines you'll must be sitting down with customers and performing a gimmicky "consultation" using paper pads, whatever those are, that culminates into the recommendation of the "iconic" items you're meant to sell to everyone regardless of their needs and the questions you just asked them. A lot of theatre and acting involved, quite simple actually, but not so easy as it gets repetitive and feels fake.
Now add a lot of pressure for hitting targets and get customers details, rinse and repeat.
Managers will promote their friends who hire their friends and you'll may find yourself surrounded by colleagues who are related and or flat mates.
It pays better than Bobby Brown, but I wouldn't go back.
If you're friends with someone there