Typical working day at L'Occitane usually involves a lot of skills. You have to follow company philosophy, know all the products well and aim for the best possible customer service which is widely known within industry.
Working for the company is not simple retail job from 10-6. As L'Occitane is a leader in natural cosmetics production based on on the best quality ingredients, mainly from France, they constantly bring up new products to the market. New additions must be introduced with passion and knowledge to every customer stepping in one of the high street boutiques. I had great pleasure to perform facial consultations, hand massage and professional advice for customers. Also I attended lots of trainings, including product training, training for success, involving HR management and managers meetings.
Personally I was responsible for implementing marketing campaigns and developing local promotions within Surrey area.
Unfortunately the hardest part of the job is dealing with irresponsible staff members who are not following company orders and not engaging with customers, not following KPI. The company seem to be focused very much on individual sales results, rather on the team work and quality of customer service. Although it was not my problem to achieve the best possible ATV, some of my staff members were struggling to raise their results to the expected level.
Great products, generous allocation system, good trainings
Too focused on individual sales results