Thank you for your kind comments.
I am glad you enjoy working at Downham Grange.
We are sorry you had such a negative experience working for the company and wish you good luck in your future career.
The many long-serving staff we have are testament to the positive feelings many people have about Kingsley.
Our focus is very much on quality of life in our homes for both residents and staff and this is reflected in the fact that more than 80pc of our homes have good CQC ratings.
Thank you for your positive remarks about our hard-working staff.
We are always keen to listen to feedback and our head office management team has very regular dialogue with the managers of all our homes, giving them the opportunity to raise any issues or concerns.
We are sorry you had an unhappy experience working at Sharston House and wish you good luck in your future career.
We would always advise staff to take up any issues or concerns straightaway, in the first instance with the home manager.
The fact Sharston House is well led with a fantastic team is reflected in their recent glowing CQC report.
We are glad you acknowledge the hard work of your colleagues but are sorry you have a negative impression about some aspects of the company.
We place a big emphasis on training and all staff should undergo a thorough induction.
The way we value staff is demonstrated by our introduction of an employee of the month scheme and our annual Kingsley Care Awards. The way staff can progress through hard work is in evidence at every home.
Activities are a priority in our homes and we invest significant sums in the sector leading Oomph Wellness programmes.
Thank you for your feedback and we appreciate your comments about hard-working members of staff.
However, evidence does not support you comments about training and progression possibilities.
All our staff should go through a thorough induction and there is regular, ongoing training.
We have many senior staff members who started out as support workers or domestics and they are testament to how you can progress through hard work.
Thank you for your feedback.
We appreciate your comments regarding the standard of care and environment in our homes.
However, we must insist that we do truly value our staff and understand they are at the heart of what we do.
This is reflected in our good training, opportunities for progression, sector-leading pay rates and initiatives such as employee of the month.
It's a shame you had a bad experience.
All three of our care homes in Lowestoft - two elderly care and one LD - have good CQC inspection reports and are highly regarded in the community.
We appreciate your positive comments about working at Brooke House.
It is difficult to respond to your comments.
Both of Kingsley's care homes in the Yarmouth area, one elderly care and one LD, have good CQC ratings, strong leaders and a tremendous reputation in the local community.
Thank you for taking the trouble to tell us about your experience of working at Brooke House.
We are sorry you had a negative experience working at Four Oaks.
We would always advise staff to raise issues or complaints with the home manager at the time.
The success of the home is reflected in its good CQC report.
Thank you for your positive comments. We are glad that you enjoy being part of the team at Brooke House.
Thank you for providing feedback on your time at Kingsley. We wish you luck in your future career.
Thank you for your very positive comments about what it is like to work for Kingsley Healthcare.
Thank you for your constructive comments regarding your time at Sharston House.
Thank you for your positive review. We are glad you enjoy working at Woodbridge Lodge.