Thank you for your feedback. We wish you well in your future career.
We are sorry you did not enjoy your time with Kingsley.
However, we must correct your claims concerning how staff are treated.
We aim to pay higher rates of pay than all our competitors and that is testament to the way we value our staff.
We are proud to have many long-serving staff which, we hope, is a reflection of the way we treat them.
We support staff from the day they start with comprehensive training and show our appreciation to them in numerous ways, including our annual awards and employee of the month scheme.
We are sorry to hear your time at one of our homes ended unhappily.
We always investigate complaints diligently but must say, frankly, that the picture you paint is not one recognised by anyone else we have heard from.
The home has a recent good CQC report and is renowned for its happy atmosphere and fantastic staff team.
Our staff at head office are always receptive to suggestions about how they can support homes better.
We are pleased you recognise that Kingsley is a sector leader in the rates of pay we offer.
This reflects the way we value our staff and appreciate their passion and professionalism.
We are sorry that you did not enjoy your time at Kingsley but must take issue with nearly all the points you raise.
There is a huge focus on staff training with an in-house Kingsley Academy and energetic training manager in place.
Activities are at the heart of every home and we invest massively in the industry leading Oomph Wellness programme.
We are sorry you were unhappy in your role.
However, we must point out that we have many happy, long-serving staff in all our homes as well as at head office.
Kingsley's owners are passionate about creating a caring culture for both staff and residents and show the way they value people through industry leading rates of pay and other incentives, including annual staff awards.
We are sorry you did not enjoy your experience of working at Queen Charlotte care home.
When staff have particular concerns or issues we always advise them to raise them straightaway, with the home manager in the first instance.
All homes go through spells of losing staff but Queen Charlotte now has a happy, stable team and their success is reflected in the home's good CQC report.
Thank you for your positive review. We are fortunate to have a great manager at our home in Great Yarmouth and she is supported by a tremendous team.
We are sorry your personal experience of working at Kingsley was so negative.
We have many long-serving staff in both our homes and at head office which is testament to the positive impression many people have of the company.
Thank you for your feedback.
We are sorry you have a negative view about some aspects of the company and the home where you worked.
We always advise staff to raise any concerns they have straightaway, in the first instance with the home manager.
We appreciate your comments about the hard work of staff in our homes.
However, the evidence does not support your assertion that homes are "run on a shoe string".
We review the state of decor, furnishings and equipment on a weekly basis through our "first impressions checklist" and any issues raised are quickly put right.
We put a big emphasis on quality of life for our residents and are investing significant sums in the industry leading Oomph Wellness lifestyle programmes.
We are sorry you had such a negative experience working for the company and wish you good luck in your future career.
The many long-serving staff we have are testament to the positive feelings many people have about Kingsley.
Our focus is very much on quality of life in our homes for both residents and staff and this is reflected in the fact that more than 80pc of our homes have good CQC ratings.
Thank you for your positive remarks about our hard-working staff.
We are always keen to listen to feedback and our head office management team has very regular dialogue with the managers of all our homes, giving them the opportunity to raise any issues or concerns.
We are sorry you had an unhappy experience working at Sharston House and wish you good luck in your future career.
We would always advise staff to take up any issues or concerns straightaway, in the first instance with the home manager.
The fact Sharston House is well led with a fantastic team is reflected in their recent glowing CQC report.