Spent 3 months working for Kinex, in what I can describe was one of the most stressful jobs I ever had.
Having a strong sales background with a lot experience in various sales sectors I not understand how such a big comoany lacks understanding of basic sales.
Step by step procedure that they have in place is nothing more than a written sales script which they believe will work everytime, any argument made by the customer the most imortant one being the price which is usually higher.
How can you expect a potential customer to switch to Kinex if the current provider is on avarge 30% cheaper. The managment at Kinex is making the argument of proce increase for every other provider, forgeting that although it is true, other providers offer shorter contracts at better rates which makes no sense for most customers to switch.
Price beat guarantee is nothing but an empty promise, what in fact happens, customers are left with the higher price and tied to a 3 year contract instead of being given the price beat.
They ll tell you to sign up everyone and tell them that Kinex will cover any termination charges up to £300 etc but when it comes to covering it the turn around and say it was not worth for the company to pay the termination fee.
No information about customer cancelling before reciving the invoice which dont alywas come when expected, so there is no way to try and convince the customer you worked so hard to sign up.
Waste of time and energy!
Expensive Prices, Bad customer service, Poor Management