KidZania London

KidZania London Employee Reviews

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2.0
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Really good company ethos but poorly excuted
Activity Instructor (Former Employee) –  West London, Greater London1 December 2019
The company’s mission is amazing in terms of what they want to deliver to the guests, however this was poorly excuted due to lack of staff/training and very business minded of overcrowding with customers.
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1.0
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Bad place to work
Supervisor (Former Employee) –  Westfield23 October 2019
Management are terrible. its like working in a cage. not exciting, draining. management treat you like kids. gets boring easily.
breaks are terribly planned.
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1.0
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Worked for too many hours
Coordinator (Former Employee) –  London1 August 2019
I will not recommend to work here. It is not the best place to work, the salaries are not the best and there are no many changes to improve salaries or growths opportunities.
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1.0
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Avoid avoid avoid
Admissions Assistant (Former Employee) –  Shepherds Bush, Greater London3 July 2019
Where do I begin? Having worked there for so long I have seen so many changes in this place.
Management are hired without any understanding for the 'shop floor' staff.
Their idea of staff recognition is by handing out badges to staff who go the extra mile, yet staff in certain departments were not recognised for their effort.
Higher management spend a lot of their time micro managing other departments.
Quite easy to say THE worst job I have ever had the displeasure of working at.
The only reason why I stayed so long was that I was loyal to my manager...when he left I had no real reason to stay.
No natural sunlight had left a lot of my colleagues (including myself) that they had to take vitamin D tablets.
Absolute shambles of a company who don't learn from their mistakes.
Lousy pay for the amount of work and responsibilities piled on us without any additional training.
And don't get me started on HR!
Pros
Colleagues
Cons
Mismanagement from the top
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3.0
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Fun workplace
Establishments supervisor (Former Employee) –  London2 June 2019
It was a great job to have especially if you are in school as they offer zero hour contracts and majority of people who work there are young/teens, so ideally being a part of this age group would be better suited and also whether you like children. If you dont like children this is not the job for you. Management werent the best but the majority of the time you would be in your own establishment and they would only check up on you every so often so you didnt really have to face them much. The pay was bad for the job that you were doing, its exhausting doing role play all day.
Pros
fun work environment
Cons
pay and benefits
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1.0
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If I could give it zero I would.
Artistic Supervisor (Former Employee) –  London28 May 2019
Basically working for kidzania you are employed to work long unsociable hours for a stupidly low wage. If you are employed on a full time flex permanent contract then you basically sign your life away when agreeing to the position. You are expected to work long hours most days of the week and then expected to work extra events outside of the opening hours. The Rota is always late and always wrong. Holidays and availability are rarely honoured and then you are responsible for finding cover for your shifts. There are certain benefits which come in the form of a staff perks app which is basically discounts in various stores. Aside from not being listened to by management or any feedback being taken into account most staff leave within their first year working for the company as they purely get too tired of the hours, work being out in and feeling less than appreciated within their role.
Pros
Staff discounts
Cons
Long unsociable hours and being totally unappreciated
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1.0
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Absolutely awful
Prefer not to say (Former Employee) –  London, Greater London7 May 2019
Kidzania London is yet another company that is suffering due to poor budgeting and management. When working for kidzania london you will be subject to long hours in poor working conditions (No natural light, no fresh air) and your pay is poor for the work you are doing. Even if you go above and beyond in this workplace you will still not be valued regardless and management are just on a giant power trip and get paid too much to do so little. They probably have the highest employee turnover in the industry as workers do not stay very long because of how they are treated by management.

The HR department spend too much time and money worrying about giving employees badges as rewards as if you was in school. there is too many of the and they gat paid too much just to hand out badges. They will not help you or try and improve your working conditions.

This place will eventually close as it is being mistreated

Do not work for this company unless you want to end up under a lot of work related stress/issues.

DEFINITLEY A BIG NO!
Pros
Good concept
Cons
Long hours, poor pay, poor working conditions, Disrespectful and unorganised management team
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4.0
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Very fun
Kidzania Retail Supervisor (Former Employee) –  London, Greater London2 December 2018
I had a very fun time. Managers were very understanding and kind. Kind of disorganised work place to be honest. Very dark work environment. A lot of youth.
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1.0
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wort job
Children's activity supervisor/workshop host (Former Employee) –  London12 September 2018
do not reply work job ever
do not apply work job ever
poor mangment
working with a bunch of kids
poorly organised
worst break system
worst people
poor pay never paid properly
advise not to apply here
Pros
not good
Cons
not good
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3.0
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If you have the patience you'll be okay
Entertanment host (Former Employee) –  Shepherds Bush, Greater London3 September 2018
Things are very up in the air.
You find you're self doing a lot of this independently and just using your initiative.
Management are usually quiet stressed so theres not much they can do to help
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2.0
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Decent student job
Children's Activity Workshop Supervisor (Current Employee) –  London7 August 2018
Decent for student. Do not work full time, management not great, no real progression. the amount of work you do, you are not rewarded. Changes occur without your consent.
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5.0
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Overall a very good place to work
Admissions Host (Former Employee) –  London17 June 2018
A very positive environment with staff from various cultures and backgrounds.

I enjoyed working there and learnt many valuable skill;s for life and future jobs.
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3.0
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n/a
Financial Assistant (Current Employee) –  West London, Greater London17 March 2018
If you want to gain experience, Kidzania;s Head office is a great place to further your career and gain an insight into the entertainment industry and start ups.
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5.0
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fun place to work at
Establishment Supervisor (Former Employee) –  London4 February 2018
its a fun place to come to and work since you experience something new everyday especially on school days when you will com across so many children.
A typical day at work would start off quite for at least an hour and a half after that it never stops.
I learnt better communication skills with both an adult and a child, better time management skills since each establishment has a specific time to run.
the hardest part is the closing down when you have to start turning down children because its time for the fun to end
The most enjoyable part was meeting the new people and building friendships that are still going now.
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1.0
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Corporate car crash
Social Media Executive (Former Employee) –  London4 September 2017
Horrible place to work. It's a shark tank run by corporate dictators that are acting as directors. Management is the worst that I've ever had the displeasure of working with.
Don't be lulled in by the impressive job descriptions. I would recommend reading the reviews people have left of this company on glassdoor.co.uk and/or finding former employees on LinkedIn to ask them about their experiences.
Pros
Being able to see some smiles on little faces, Concept is great
Cons
Too many directors and managers, The HR were like the Gestapo. I've seen staff afraid of them when they've walked into a room.
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2.0
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Over worked
Supervisor (Current Employee) –  London, Greater London1 May 2017
I have witnessed repeated failure to rosta the right Team numbers for any given part of the season. More of us when less needed and way too few when its busy. This means there is no way to really keep on top of work but with unmatched high expectations. When lack of correct man power is recognised, help is allways insignificant and of no real aid at all. Of recent more duties have been laid upon us as a cost saving measure, which is one of many cuts that just don't seem to be stopping. Recruitment proccess seems suspiciously rigged or unprofessional in experienced selection with many new staff uncommitted from the start of work, which I can't blame them for since introductory training seems vague at best leaving seniors having to conjure up there own blended up guidance.
Pros
Some rest bit from busy days on occasion
Cons
You will wither eventually unless you're a super Champion?
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3.0
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sociable atmosphere and great team to work with
Supervisor - Full Time (Current Employee) –  Shepherds Bush, Greater London27 April 2017
Normally busy and always get that one parent who finds something to complain about.
Management can be a little unorganised sometimes and unfriendly.
Pros
nice team members
Cons
long hours for basic wage
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1.0
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culture
zup (Current Employee) –  London17 March 2017
Culture not healthy, long hours, people suffering stress, redundancies and firings constantly, people living in edge and don't know if they will have a job to go to.
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If you have any hope or happiness left inside you, work somewhere else.
Estblishments Zupervisor (Former Employee) –  London3 March 2017
nope
noe
noe
noe
noe
noe

noe
nooooooo

The only kinda good part is the kids and they're a holes really.
Just the worst place to work.
Pros
nun
Cons
everything. long hours, dead pay, no respect, no loyalty, no cooperation, the activities are done badly and endanger the kids, just dont.
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Fun place to work, however the management are very appalling
Establishments Zupervisor/Actor (Former Employee) –  London, Greater London10 January 2017
Fun place to work, however the management are very appalling. Unable to fulfil contracted hours and keep extending probationary period. Some co-workers were great, however majority of them were very immature. The company tend to hire many school leavers and uni students who don't have an understanding how to behave in a working environment. The hardest part of the job was the break system. You'd get two split breaks, one break which is for 40 minutes and the other break which is for 20 minutes. At the end of your shift you're expected to get your timesheet signed by management (hours that you've worked on the day). So you'd sometimes be waiting around for 15 to 20 minutes to just get your timesheet signed (including a debriefing meeting). The most enjoyable part of the job was interacting with the visitors and seeing their faces light up with smiles and amazement.
Pros
Discover London discount card
Cons
Break system
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Overall rating

3.7
Based on 134 reviews
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3.6Work/Life Balance
3.3Salary/Benefits
3.4Job Security/Advancement
3.4Management
3.8Culture

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