Questions and Answers about Kew Green Hotels

Here's what people have said about working and interviewing at Kew Green Hotels.

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9 questions

High pace and understaffed, expected to attain targets and then verbally abused by upper management because it’s all about statistics and not about the people.


Mainly experience, customer service, availability etc


Reasonable but as found out later not honest!


Too busy for the low amount of staff.


Kew Green commit to training every single person, every day - which is great for your personal development and fulfillment at work. Its a great industry to work in, if you care about people and also, you receive instant feedback from your customers, which is great if you like to be told you are doing a great job!

In terms of benefits, we are entitled to domestic and international hotel discounts, for all Kew Green Hotels (for friends and family) and also employee discounts for IHG hotels, (there are 5* hotels around the world for under £40!) We also get great discounts through the Kew Green Hapi Benefits programme - which includes hundreds of major retailers, restaurants, days out (like Alton Towers etc), free gym membership, free parking, free on-shift meal, the Kew Green Sleepover Reward (a free stay in any hotel)!


The interview process for operational roles is streamlined, you will often only undertake one first stage interview. References are taken after this point.

For Head Office and Management positions, there are usually two stages and testing to support the process.


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