Team Member (Current Employee) – Liverpool – 23 April 2018
During my time at KFC, I never once found my time there overly stressful or unbearable. The staff at KFC from Managers to other Team Members were all very kind and it was like a family while you were in there. There was always plenty of support at busy times during the day (such as Lunch) and I never found myself being asked to do too much at once. KFC taught me how to deal with customers in an acceptable and high standard manner whilst also learning me how complete tasks to do with money such as counting a float and giving out change.
Team Member (Current Employee) – Sheffield, South Yorkshire – 23 April 2018
My store was the smallest in Sheffield, this meant we were marginalised frequently and shut when it inconvenienced the larger stores. This was especially bad during the great chicken shortage of '18 when the entire company went into meltdown. Hours plummeted and I couldn't get the money I needed. Being an expendable teenager, head office didn't care and seemingly laughed at our struggles. Management of my store was great, an amazing set of people who put up with the stuff the higher ups put us through, some team members were incompetent and couldn't be removed due to the massive staffing shortage we faced (I frequently ended up doing FOH and MOH by myself in peak times). Overall, for my hourly wage, the job was certainly not worth it.
Customer Service Representative (Current Employee) – White Rose, IN – 19 April 2018
since October 2017 ive have been working at kfc in white rose. during this time I have learnt many skills like communication or orginisation. I believe the the hardest part of this job is having to deal with complicated customers
Team Member (Former Employee) – Irvine, North Ayrshire – 18 April 2018
If you are a student or if you are just going into the world of work, then KFC is a good place to start.
A typical day at KFC Irvine would consist of being given a station where you would be for the rest of your shift. By being assigned to one station, it ultimately becomes boring and very repetitive which makes the shift go in longer. You could be anywhere from being a cashier, pouring drinks, packing the order, cleaning up after customers (lobby), preparing sides ec.t.
The breaks at KFC are not great as you can work as long as nine hours and only receive a 30 minute break which looking back is rather extreme. Especially with the fact that the nature of the work is fast paced. However the free staff meals are a bonus as you are given around £5.70 which is generous for a lunch meal.
I had very mixed opinions on management. Certain managers were always great and easy to approach, some not so much. Favouritism unfortunately did exist which led to people getting more hours and getting on more favourable working stations. I found the way certain managers spoke to you at times was terrible. This was partly due to the managers being young and inexperienced.
The last point being that their is little job security. Some weeks you could receive as little as 4 hours to other weeks receiving around 20 which I would say is decent for a part time job. 4 Hours with a minimum wage job would result in £22 a week which really is not enough, even for a student.
KFC Team Member (Current Employee) – Stevenage – 17 April 2018
KFC isn't the ideal place to work, but at the end of the day it is good as a starting job for young people or people who are trying to get work. But however working there isn't so great the pay isn't exactly amazing other fast food restaurants offer higher pay than KFC. The job seems like it can become quite stressful, because of poor management and the fact that customers can get quite angry and staff have to be able to try and deal with angry customers shouting and swearing in their face. Some shifts it can seem like there is barely anyone there which is a problem when they run into peak times and there is barely enough staff to provide a quick enough service to customers and then customers end up waiting ages for food to come.
Free food whilst on shift
Long Hours, Dealing with angry and displeased customers and some team members and higher management
Customer Service Assistant (Former Employee) – Eastleigh – 16 April 2018
At the beginning of my work time at KFC i did enjoy it due to the fact it was me being put in a new environment but as time went on it looked as though the management had gone down hill as there were many more complaints coming in from customer and staff alike as sometimes products were missing as well as the store needing to close early due to this. the people were friendly but the customers were not the best to talk to all the time.
Get a certain amount for free lunch
The customers were ususally annoying and disruptive
Team Member (Former Employee) – Burnley – 16 April 2018
Working at KFC was a great experience for me as i got to meet new people and had the chance to learn new skills.I started at KFC in 2015 when i was leaving high school, i really enjoyed my first year of working there. This is because i enjoyed making new friends, learning new skills and boosting my confidence.
Meeting new people, learning new skills, boosting confidence and being taught how to deal with customers.
Long hours, less shifts, not enough staff on shifts and how busy it used to get on the shop floor.
Team Member (Former Employee) – Stourbridge, West Midlands – 16 April 2018
shocking place to work staff are treated poorly and unfairly the pay is disgraceful for what you have to put up with there and when contracted 4hours then given non absolutely shocking work place would not recommend anyone to work here
KFC Team Member (Current Employee) – Great Bridge – 12 April 2018
they do not treat new staff with enough respect, I understand they want us to learn fast but they expected e to learn the full menu and how to use the till and how to clean all the lobby top to bottom within a 4 hour shift. and complained at me when I couldn't get something correct
free food although they still complain about us taking it
Brilliant workplace with lovely staff! Low wage however.
Team Member (Former Employee) – Arbroath – 12 April 2018
KFC is a great place to work, staff r=tend to be friendly and where I worked we were all a big family. Occasionally the hours can be a bit poor if you are part time, which isn't great when the job is your only source of income. The wage is just on minimum wage and is not the best it could be, it means that you have to work a fair amount of hours over the week to get paid a decent amount. Myself having worked 13-14 hour shifts before just to make up hours. The environment is fun and fast paced and there is such a wide variety of things to do, which can make coming to work exciting and a little bit of a mystery.
I have made some of my best friends working at KFC and it is a genuine and homely environment.
Shift Manager (Current Employee) – Gainsborough – 11 April 2018
When I started working here I thought it was a great job and a great place to work, quite quickly I realised this was not the case. Higher management treats their staff like it they are unworthy of time or respect. If you speak up about an issue you get bullied out of the company which has happened at severals stores! They make you feel unwelcome and make you hate the thought of going to work. the pay doesn't compensate for the horrible work environment either. KFC is NOT a nice place to work.