Jurys Inn Employee Reviews

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Food and beverage assistant
Food and Beverage Assistant (Former Employee) –  Southampton, Hampshire1 August 2018
a lot of students working part time so many of them Do not care about the job, or any responsibility whatsoever, they used to smoke in the back kitchen during busy shifts or use the mobile phone in front of guests, with no care for customers or any team work. they take everithing as a joke like little children, also arguing for any stupid reason.

I found myself many time serving the whole dining room alone because my young colleagues were smoking outside or using WhatsApp in the kitchen.

Very disappointed with Management because they do not care about staff or guests .
Pros
Free meal
Cons
No team work. No care for your hard work. Many young colleagues behaving like children
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Terrible in the end
Food & Beverage Assistant (Former Employee) –  Birmingham, West Midlands26 July 2018
Nice place to work but it can take it's toll.

If your placed in the restaurant, you will get no help when it's not busy and be dumped in the deep end on your ones. Then on the other hand when it's mad busy, you will get the whole team helping out.

Management don't care about staff. They only care about making money and driving a profit. Always putting customers first but it's the staff that run the whole operation. So a little consideration would go along way.

You do get rewards but only 1 person in the whole company can get employee of the month. I think it would have been better to do it by department.

Working on the bar, you do not get night allowance. Ridiculous.
So working 18:30 till 2:30am isn't easy. Say it's the start of the week, bar is dead at 12am. Not one person has come to the bar for an hour and room service finished at 22:30, be prepared to stand up all night doing nothing because they won't close the bar.
Pros
Free lunch but was the same most days, good annual leave
Cons
Long dead night night without extra pay, minimum wage
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waitress
food & beverage assistant, reception (Former Employee) –  Milton Keynes24 July 2018
customers service
training on tills
training on changing taps
learning different of drinks
cleaning the department
helping reception if needed
trying to keep busy
Pros
free lunch
Cons
long hours
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Avoid
Guest Service Assistant (Former Employee) –  Newcastle upon Tyne, Tyne and Wear12 June 2018
Very unpleasant place to stay and work.
Managers are very rude and disrespectful.
Jurys inn is full of discrimination and harassment. Especially employee from overseas are treated very badly.
The hotel is always very busy and the staff is very short.
High employee turnover.
I do not recommend.
Pros
free disgusting lunches
Cons
work every weekend
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Nice environment, needs better management
Food & Beverage Team Member (Full Time) (Former Employee) –  Manchester8 May 2018
A typical day working in Jurys Inn can be anything from relaxed to very fast paced. I learned how to prioritize my work load and work well in a busy environment within a team. Management must be improved as there is a lack of communication currently which resulted in a a widespread feeling of frustration within my team. The culture used to be wonderful and friendly, however a recent high turnover of staff has effected this. The hardest part of this job was working around a the refurbishment that was carried out last year and dealing with changes in management and staff. The most enjoyable part of this job was learning new skills and being trusted to use my own initiative with regards to improving a guest's experience. The atmosphere is professional but casual, which allows you to really develop customer service skills.
Pros
Free meals, organised staff events, discounts.
Cons
Varied shifts, late hours.
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Awful place to work
Staff Member (Former Employee) –  Derby, Derbyshire10 April 2018
I worked for this company for a long period of time.

The only benefits to working in this place is the people you work with, if you get along with these people.

The company are more interested in their profit margins, then those people that are doing the work.

They are happy enough to "throw people under the bus"

The wage for most senior roles are well below the average and are excepted to deal with 100 things at once. There are no thanks given to barely any member of staff. Even when your work an 12-16 hours shift covering sickness.

Amazing cover ups done when head office arrive. Be excepted to do 3 days worth of deep cleaning, and one thing wrong, except a telling off.
Pros
None
Cons
Wage, senior managerment, no support
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hard but fun job to be at.
Chef De Partie (Current Employee) –  Gateshead6 February 2018
Tough, fast paced working kitchen, mainly thriving to stick to sop's (standard operating procedures). company spec throughout the hotels. menu changes every 6 months (winter and summer menu).
Typical day at work maintain date labels according to food hygiene regulations. prep for service (6pm). cleaning chores, good time management. Hardest part of the job - Having to work harder because of being understaffed. Most enjoyable part of the job is you work with a good bunch of people who are friendly and outgoing/really nice view overlooking Newcastle quayside marina and the tyne river. Good company benefits £20 stay at any other jurys throughout Europe/ England. with dinner b&b included.
Pros
fair salary/company benefits
Cons
long hours / shift work / hardly have time for a break.
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Good employer
Reservations Agent (Former Employee) –  Birmingham16 January 2018
Good employer, cares about its staff, good flexibility in working hours.

good management team and opportunities for progression and movement within the company
Pros
free lunch, extra break, flexible hours
Cons
expensive parking, low wages, long hours
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Customer services
cleaner (Former Employee) –  London5 December 2017
I worked as a cleaner. I worked at the hotel for a day shift. I worked for three years. In the last year I worked in a warehouse. I am responsible, committed.
Pros
free lunchs
Cons
Little money
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proactive
Waitress (Current Employee) –  Oxford30 November 2017
Day to day work is average but there is a lot of unfriendly staff. Comments get made about staff members by management.
Very poor at giving the right days off when asked so a lot of hassle with rotors.
Most enjoyable part of the job is probably staff that you work with.
Management are very uptight don't let you and staff have a good time whilst working. Always have to be 100% professional.
Pros
discounts on rooms and use gym for free.
Cons
hours
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Workplace
Fitness Instructor (Former Employee) –  Hinckley, Leicestershire13 November 2017
The workplace was alright, the day at work was good, the procedures that were in place weren't the best at times but it worked, the facilities are excellent though.
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Understaffed and disorganised
Receptionist (Former Employee) –  Liverpool, Merseyside13 November 2017
Not a place I would recommend to anyone, the management are useless. The hotel is understaffed most days, but staff are pushed beyond expectations to perform. Often leaving staff with zero breaks even though they deduct it from wages. Poor atmosphere, rude management with no people skills, low staff morale. Often expected to do more than your job requires with very little reward or gratitude. Working anything up to 10 days without a day off due to poor rota management and lack of staff. Trust me this is not a good company to work for.
Pros
Literally the wage is the only pro
Cons
Working 8-10 days straight, no breaks, short staffed, poor management
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Good but not great
Front Office Manager (Former Employee) –  Derby12 November 2017
Jurys can be a good company to work for, they have access to award winning training and online e-learning.

However management structures and styles vary considerably from hotel to hotel.

Although this is a small chain in comparison to the big players such as IHG, the company has some excellent values. With it's recent revamp and marketing release it seems to have lost its way a little.

Salary for many of the positions here are well below industry averages, supervisors are often paid the same if not more than assistant managers.

Head of departments are pressured to over see their own departments and reach a high number of targets whilst spending 60% of their shift time in other areas of the business.
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Easy workplace
Hotel Assistant (Former Employee) –  Milton Keynes5 November 2017
This workplace was not very challenging but the shift times weren’t very good to be honest.The management was average it wasn’t the greatest or the worst.
Pros
Free food
Cons
Shift time
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Awful
Reservations Agent (Former Employee) –  Birmingham, West Midlands3 November 2017
The atmosphere in the office is horrible. They will sometimes make you work like 48 hours in a week, but how they structure it is so it is legally 40 hours/ 8 days in a row. They do not train you properly. now really allowed to talk and laugh. Was there for 8 months and God knows why, only because it is weekly paid. Do not go here, as this job actually gave me depression. The managers are awful.
Pros
free lunches and weekly pay
Cons
awful management, awful training, awful atmosphere, awful hours
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Stylish, Comfortable Hotels
Administration Agent (Former Employee) –  Birmingham18 October 2017
For the very best in comfort, style and first-rate facilities, Jurys Inn is the perfect choice. Located in the most vibrant towns and cities across the UK, Ireland and the Czech Republic, our hotels are each hand-picked for their prime position close to the country's top attractions, amenities and transport hubs.

Whether you're visiting friends, celebrating a birthday or taking a business trip, our unique hotels are near the best cultural sites, shopping districts and business centres in the UK, Ireland and the Czech Republic. So no matter how long you're staying, your trip away will be unbeatable.
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Needs rethinking
Linen Porter (Current Employee) –  Birmingham15 October 2017
Ok to start off with.....but as any workplace do,they insist that they are looking for team players. When you do pick up on certain issues its treated as a problem and brushed aside.
Pros
Free lunch
Cons
No communication
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nice place to work
Hotel Security (Former Employee) –  Birmingham, West Midlands2 August 2017
i worked in Birmingham for few months as security great place to work great people,,once you new your job you was left to get on with it,,,if u needed help or advice was only a radio call away,,,everyone was really friendly my only problem was travel 4 hours round trip for work.....but as a job great place to work all staff very friendly loved it
Pros
free meals.uniform left to get on with your job..staff very friendly..
Cons
for me was the travel..
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good company to wrok for
gss (Current Employee) –  middlesbrough6 July 2017
good in house training friendly management team that will help you out if you are unsure of anything From the first shift made to feel part of the team
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Great co-workers shame about the bosses
Account Manager (Current Employee) –  Aberdeen / Dyce25 June 2017
See above. The general staff are great but the higher up the chain you go the less appealing the people are to work for. Constant travelling for pointless meetings required.
Pros
Free lunches
Cons
Management
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Overall rating

3.0
Based on 60 reviews
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