John Lewis Employee Reviews

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Great experience
Catering Assistant (Former Employee) –  Cambridge, Cambridgeshire23 November 2017
A great employer to work for as they treat all of their staff with respect. They were very welcoming and offered plenty of training. Fantastic environment to work in.
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High Quality and Fast paced
SELLING ASSISTANT (Former Employee) –  Birmingham, West Midlands22 November 2017
Constantly on your feet, and you need to be able maintain professionalism at all times, you also would need to be able to help whenever you can and try to outdo yourself if you have to, go the extra mile.
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Variable
Furnishing Fabrics Workroom Administrator (Current Employee) –  Kingston upon Thames, Greater London21 November 2017
A typical day at work consists of dealing with complaints where jobs have gone wrong. I have learned that every personality is different and have to deal with these in certain ways. The management are very supportive within the role I do and also on a personal level. The workplace culture is varied and again you have to learn to deal with different personalities in different ways.

The hardest part of the job is trying to calm a customer down when their job has gone wrong and to ensure that to put this right is done in the minimum time possible. Unfortunately these jobs can go wrong again and again and this ends up with customers being compensated for the time and inconvenience.

As my role is dealing with complaints it is always nice to end up being able to discuss issues with the irate customer in a much calmer way and you end up with a 1-1 relationship with these people who show their appreciation in emails, verbally and sometimes small gifts. Being the one that has put the job right and getting the customer's faith back in the Business makes the job worth doing.
Pros
Discount, ticket subsidy, leisure benefits
Cons
Working in a 7 day a week business
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Great place to work
Installation Engineer (Former Employee) –  Peterborough, Cambridgeshire19 November 2017
You can not beat the John Lewis culture.
Not the best salary package but the perks are amazing.
Great management team
Great colleagues.
There is a lot of lifting but equipment and training is available.
Pros
Part of the John Lewis Family
Cons
Heavy lifting
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Ethical, Cultural and Rewarding
General Manager, Engineering and Environment (Current Employee) –  London17 November 2017
Driven, focused and rewarding business with people that matter at the heart of the plans!

A changing and challenging retail landscape requires innovative and adaptive solutions.

Focussed on customer service and Partner experience a solid and strong model which has served the test of time
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Horrible staff, hard work, brainwashed
Catering Assistant (Former Employee) –  Edinburgh, City of Edinburgh16 November 2017
Never been so glad to leave a place in my life. Some of the staff were awful ranging from rude and insulting to bullying. Work is very hard and it’s all about money. Using your initiative was deemed causing issue and being a non individual robotic worker the aim. A tanoy would tell you all about their sales progress in the morning as you trudged in and how much money they wanted to make. Felt like you were being brainwashed like Metropolis or 1984. Also very stuck up, middle class customers. AVOID.
Pros
Free lunch and discounts
Cons
Everything else!
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Great
Domestic Cleaner (Current Employee) –  Southampton, Hampshire15 November 2017
Very good place to work, with a great environment for staff that work within the company. The staff are all very friendly and always communicate in a good way.
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Brilliant
Customer Service Assistant (Current Employee) –  Chelsea15 November 2017
Brilliant place to work with work and personal life balance. Many perks and events plus there is a bonus for all partners. Chances to develop and rotate and different areas. There is also career progression
Pros
Flexibility
Cons
None
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Currently not a nice place to work.
Supermarket Assistant (Current Employee) –  Waterlooville14 November 2017
Is not a true partnership. New CEO seems to believe cutting costs is the way no make profits. Staff perks and numbers reduced. Customer service is suffering. Middle management are all leaving as new targets are not achievable.
Pros
Staff and most customers are great.
Cons
Unrealistic targets
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Productive and Fun
Sales Assistant (Current Employee) –  Peterborough, Cambridgeshire10 November 2017
Great professional and supporting environment. Learn and develop key skills. Day to day entails customer service faced shop floor selling. Tasks may include workshops.
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Great Atmosphere
Sales Advisor (Former Employee) –  London, Greater London10 November 2017
Great staff to work with and excellent incentives from the company. i would reccommend it as a part time job too but is still okay for progression....
Pros
Cheap lunch, great staff
Cons
none
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Work Culture
Trolley Collector (Former Employee) –  High Wycombe9 November 2017
Great company with lots of support and development for it's employees. A shared Partnership where everyone works together.

Good ethos, friendly staff and a real Partnership feel. Everybody mucks in at all levels and there are a lot of perks.
Pros
Friendly team to work with
Cons
Competitive company to work for
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Great Job Security
Sales Assistant (Full-time) (Current Employee) –  Norwich8 November 2017
Brilliant for people to get started into retail, work stays at work nothing to stress about at home. But not much in the way of progression, you can work up the ladder but one step forward is two steps back and will stop of progressional opportunities.

Best part is brilliant people work there that are fun and relaxed, worst bit like all retail is that it doesn't pay well.

Day to day will be putting stock out dealing with customers one to one, and standing on the till.
Pros
Great discount and holiday benefits.
Cons
low pay, no parking, not much progression.
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Stock Keeper (Ladies Fashion)
Stockroom Assistant (Former Employee) –  London3 November 2017
Main duties are to check all deliveries have been received accordingly to the delivery note

Stock take

Report to section manager if any problems with stock/items

Sorting deliveries to the appropriate sections of the department
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Good
Stock manager (Former Employee) –  Peterborough, Cambridgeshire1 November 2017
A fun place to work, pace wasn't too fast or too slow, perks such as discounts at Waitrose and John Lewis is good as well. My first job made easy by the good people that work there.
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Work Experience
Reference from Manager (Former Employee) –  Welwyn Garden City31 October 2017
I worked at John Lewis for one week as school organised this for work experience. It was great to learn how goods are received from the warehouse then distributed to parts of the store.
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Working
Picker/Packer (Former Employee) –  Milton Keynes30 October 2017
All gd for the 2yare I was there got on with all works and boss was on pick truck n using voice got on with it we'll all ways 💯% pick all ways on time
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the best job I've had
Sales Assistant (Former Employee) –  Peterborough, Cambridgeshire27 October 2017
I worked here part-time for a year whilst doing my A Level's, my manager was amazing and offered me a months paid study leave. Before working here I had never had a bonus, so the extra 6% was great. The hardest part of the job was definitely the difficult customers! The most enjoyable part was working in a large team who were all very supportive and kind.
Pros
Cheap food, Christmas Day and Boxing Day off
Cons
Long hours on a Saturday
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Fantastic
Catering Assistant (Former Employee) –  Cardiff27 October 2017
I worked in the catering department amount many other areas, its great its busy but its great, you get a bonus every year. your wage goes up every year if you work hard. cant fault it, exellent company to work for. I wish i never left.
Pros
catering get free food. bonus
Cons
retail
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A great place to work
Regional Learning Facilitator (Current Employee) –  East Midlands26 October 2017
A fantastic co owned business with great heritage and culture. Employees are encouraged to input into business decisions and given autonomy to try out new ideas.
Customer service is paramount to everything that happens within John Lewis
Pros
Great environment and benefits
Cons
Hours and pay
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Overall rating

4.2
Based on 1,023 reviews
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4.0
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