Sales Assistant (Former Employee) – Bluewater, Kent – 17 July 2018
a typical day of working as a sales assistant at John Lewis involved, making sure that the floor I was working on was tidy, clear and organised. mostly working on the cashier serving customers making conversation with the customers ensuring that they are satisfied with the customer service they have been provided with. when working at John Lewis I leant that you have to be very patient with people. I learned how to communicate better with customers and become much more confident. I also learnt how to use a cashier which was very fun and will help me a lot in my future if I ever become a sales assistant again. when working at John Lewis met some lovely people that I will not forget, they made my time working at John Lewis very enjoyable. the hardest part of my Job was the long hours that I was doing after it only being my first proper job the hours left me very tired by the end of the night. the most enjoyable part of the job was defiantly meeting the amazing people that I became friends with. also being welcomed so nicely and fitting in as much as I did I quickly found my self being able to do jobs independently.
Sales Assistant (Part-time) (Current Employee) – London, Greater London – 5 July 2018
The current direction of the business has no aim, as most of the older staff have left who were passionate about this company, the new staffs all do not care much where the business is heading, especially the young managers, who only care about the money and not the business.
active, engageable partnership, with a strong sense of belonging and personal (and communal in regards to the company) growth
Electrical Sales Assistant (Former Employee) – Tunbridge Wells, Kent – 26 June 2018
I found the team ethos of john lewis engageable, giving me a sense of security necessary for developing my skills to the high level expectations of the company. I found myself becoming more independent as the weeks went on, the 'sense of security' that the team had initially provided, developing into a fully engageable and active entity to which I could efficiently contribute. This sense of personal and communal growth that I experienced at John Lewis has inspired me to pursue other retail, teamwork orientated roles.
I also enjoyed my relationships with customers, particularly once i had acquired the skills i needed to add personal recommendations and orders for them, it gave me a powerful sense of independence to be effectively working for these people and handling over their often expensive items.
Sales Assistant (Former Employee) – Newcastle upon Tyne, Tyne and Wear – 9 June 2018
John Lewis is a great place to work. Well managed and run and staff treated well. You are a Partner in the business, therefore it is your business and for this you are expected to take responsibility and look after the customer well.
Sales Assistant (Former Employee) – Reading – 22 May 2018
This is the number one department store in the UK to work for. A really nice culture, everyones takes an interest in your life outside of work. Managers are all superb, always want the best for you and know the best way to run a team.
Sales Assistant (Former Employee) – Southend-On-Sea – 16 May 2018
One of my favourite places to work. Kind and helpful managers and colleagues. Everyone is friendly and sympathetic. Only downside is that most of the work is heavy lifting or very monotonous work, however that is expecting in the industry and you start the role knowing this.
Loads of discounts, events/staff outings, friendly colleagues
the nature of the work can get quite boring, and lifting all day can prove strenuous
Sales Assistant (Former Employee) – High Wycombe, Buckinghamshire – 10 May 2018
I was brought in as a sales assistant over the peak period at Christmas, along with around 30 other people. The job was pleasant, mostly quiet except for a few days around black friday and between Christmas and New Year. Mainly spent time on the till, helping customers and keeping the store replenished, although performed an annual stock take at the end of the contract. Often management didn't know where we were assigned on certain days or took a long time to respond to queries. The main complaint I have is that we were assured that if we worked hard there would be jobs for the majority of people brought in, a statement echoed by every employee in the store, however in the last week of the contract (too late for our notice to be given) we were told that none of us would be able to stay on.
Sales Assistant (Former Employee) – Bluewater, Kent – 26 April 2018
a very poorly managed company, nearly impossible to book off holiday and they offer bad shifts and strange hours. The managers seem robotic and unless you want to progress within the company as a full time career you are almost looked down upon, each task is treated like your life depends on it and it is way to systematic for a welcoming customer experience, and talking of customers, for some reason only the snobbiest out of touch with reality OAPs visit the store.
The york branch operates on a tiny crew so the branch manager gets praised for his profits.
Sales Assistant (Former Employee) – York – 22 April 2018
Yes you read that right. When I started with John Lewis there was plenty of staff and plenty of happy customers. When I left because my Dr signed me off due to the stress of the job, my department had less than a quarter of the staff it originally had. Staff shortages were due to staff leaving and the new branch manager not replacing them so he could look like he was saving tonnes of money. One big shop and no staff walking around because there's only enough to be on the tills and fitting rooms means a lot of mad customers ranting at them because they can't find anyone to help them. The air con was absolutely rubbish in the summer. The shop only has Windows at the front so staff suffer from a lack of natural light. You have to work as a manager for a year but not on a manager wage before you are considered for a promotion. That also requires a lot of brown nosing. The branch manager makes the department managers literally do laps in circles of the shop floor. It's laughable. Managers stepped down or left and I don't blame them.
The bonus. Thats it.
Rubbish air con, brown nosing for career progression, long hours stood at tills or fitting rooms, no natural light, no music, abusive customers
John Lewis Sales assistant (Current Employee) – Southampton – 5 April 2018
Very good employer to work for. As with most retail jobs staff levels are going down but work load is going up. However the harder you work the better pay you get. Discount and benefits are very good. Trying to progress is a struggle.
Sales assistant over the Christmas period (Former Employee) – Reading – 4 April 2018
I worked as a Christmas temp. I was doing 2 10hr shifts per week on an 8 week contract. It was a pleasant environment to work in, everyone in my department was very welcoming and the managers were decent, although the obviously expected you to be hard working and constantly helping customers. I really like the company as a whole I think they do genuinely care about the wellbeing/ happiness of their employees