Customer Service Assistant (Former Employee) – Wantage, Oxfordshire – 28 May 2018
The strong emphasis at John Lewis and Waitrose on employees, who are known as partners, makes this a wonderful environment to enter the workplace. I learnt a great many new skills and met a lot of wonderful people, built my confidence and felt supported in growing as a person. Although I received some strange requests and difficult customers at times, in general I felt supported to give customers the best experience possible.
cheap lunch options in the dining room, bonus opportunities, overtime opportunities
on the counters it can be hard to find someone to cover your shift
Customer Service Advisor (Former Employee) – Exeter – 23 May 2018
Dealt with clients’ issues in a professional manner • Tackled escalations from displeased clients • Dealt with transactions and refunds • Quickly and accurately entered client details and call information into a complex system
CUSTOMER SERVICE ASSISTANT (Former Employee) – London, Greater London – 20 March 2018
The John Lewis Partnership treats all its employees excellently, and welfare is constantly on the minds of those in higher positions in the company. I would recommend this job to someone wanting to gain experience in the world of retail and customer service
Customer Service Representative (Current Employee) – Dissbury Manchester – 7 March 2018
Speaking with a varied amount of customers and exceeding at dealing with different issues to get the best resolutions for the company and customers. Learning about new systems which can change to meet business needs and to proactively meet KPI's to attain the necessary requirements of the job role. Working with a management based core who are approachable and helpful. A balanced work lifestyle in an office setting that is relaxed and enjoyable. Hardest part of job includes getting the best resolution for the customer in instances which can bring about pressure to meet customer expectations. Getting the results that mean the customer is happy and the job has been successfully done to the highest standards.
Customer service (Former Employee) – Weybridge, Surrey – 26 February 2018
John Lewis are a good company with good benefits such as becoming a partner but you are only valued when your job is above a certain level within the company. Long shifts and short breaks. Average pay but good overtime pay when available. Not much scope to get promoted.
Customer Service Assistant (Former Employee) – London – 7 February 2018
I worked as a Saturday junior in the menswear department of the flagship Oxford Street branch. For some bizarre reason we only worked Saturday mornings, with the store shutting as people poured into Oxford Street. I believe that has now changed.
Customer Service Advisor (Current Employee) – Bagshot, Surrey – 12 January 2018
Very busy very full on Exciting meeting different people - customers Fun building rapour with customers Great benefits work hard play hard many shifts to choose from plenty of overtime rewards for working Sundays Taking the rough with the smooth always going to have difficult cutsomers Rewarding when compliments fed back to management Top management very supportive Lots variety - if you are willing to learn new skills I work on Customer Service on the Welcome desk On the tills Supervise staff Supervise the Self Check out tills Serve on podi - tobacco cigarettes and lottery tickets
Customer Service (Current Employee) – Plymouth, Devon – 17 December 2017
Jobs ok just a bit tedious at times. Managers a good they actually care about there employees. Wage could be better. There is a good training program. It’s a good interim job wile your waiting for a better job.
Customer Service Assistant (Current Employee) – Chelsea – 15 November 2017
Brilliant place to work with work and personal life balance. Many perks and events plus there is a bonus for all partners. Chances to develop and rotate and different areas. There is also career progression
good money if you don't mind completetly selling out
Customer service assistant (Former Employee) – Oundle – 3 October 2017
you get an annual bonus every year which used to be nice but since the company is in so much debt the bonus has been dramatically decreasing to the point where now its better to work for another supermarket without a bonus but with a higher hourly rate. I had nothing but bad experiences there with the management and while i was there 2 managers where hospitalized for stress related illnesses. this store caters to those who want to feel like they are royalty and the staff are slaves when they buy their carrots. ts easy work but everyone there is miserable. in summary, you better have a thick skin
being treated like you're literally a slave by customers and managers
Customer Service Assistant (Former Employee) – Liverpool – 20 September 2017
Typical day on customer support-dealing with customer queries, gift wrapping. Management was friendly and helpful. Enjoyed most of the job however however sometimes it was very quiet in the section that I worked in.
Customer Service Assistant (Former Employee) – Didsbury, Greater Manchester – 20 August 2017
I loved working with John Lewis, the essence of the partnership was very clear in team life, we were well trained, and well rewarded for our work. We were the team on the phones, speaking for all branches and connecting them to the customers. Time off was hard to get, and come emergencies there was no protocol for cover. You had to apply two weeks in advance for time, which had to be approved by the floor manager, as opposed to the team manager.