John Lewis Employee Reviews for Customer Service Representative

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Brilliant
Customer Service Assistant (Current Employee) –  Chelsea15 November 2017
Brilliant place to work with work and personal life balance. Many perks and events plus there is a bonus for all partners. Chances to develop and rotate and different areas. There is also career progression
Pros
Flexibility
Cons
None
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good money if you don't mind completetly selling out
Customer service assistant (Former Employee) –  Oundle3 October 2017
you get an annual bonus every year which used to be nice but since the company is in so much debt the bonus has been dramatically decreasing to the point where now its better to work for another supermarket without a bonus but with a higher hourly rate. I had nothing but bad experiences there with the management and while i was there 2 managers where hospitalized for stress related illnesses. this store caters to those who want to feel like they are royalty and the staff are slaves when they buy their carrots. ts easy work but everyone there is miserable. in summary, you better have a thick skin
Pros
annual bonus
Cons
being treated like you're literally a slave by customers and managers
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friendly workplace
Customer Service Assistant (Former Employee) –  Liverpool20 September 2017
Typical day on customer support-dealing with customer queries, gift wrapping. Management was friendly and helpful. Enjoyed most of the job however however sometimes it was very quiet in the section that I worked in.
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good job
Customer Service Assistant (Former Employee) –  London, Greater London17 September 2017
overall best job. good environment .good management , best workplace culture .best team work and delivered good customer service. good salary.best job
Pros
yearly bonus
Cons
no con
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John Lewis is a good comoany to work for if you only care about the salary.
Customer Service Advisor (Former Employee) –  Bury, Greater Manchester9 September 2017
overall good pay, but workplace respect was only given if you are a manager. customers seemed to get more and more entitled by the day and became unbearable.
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Worst Job Ever
Customer Service Advisor (Former Employee) –  Didsbury, Greater Manchester6 September 2017
Don't believe the hype, they're a terrible company who don't care for their 'Partners@ (pfft) at all. They promise lots and miss to deliver at every turn. Useless.
Pros
I left
Cons
I took the job in the first place
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Great place to work
Customer Service (Current Employee) –  Horsham30 August 2017
typical busy day, engaging with the customers is definitely most enjoyable part of my job there, workplace culture, great company to look after you and further your career.

can be hard when there are staff shortages
Pros
bonus
Cons
pay
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fun and good benefits
Customer Service Assistant (Former Employee) –  Birmingham, West Midlands11 August 2017
benefits are good however not good for transfers or flexibility. Work was generally good however not very challenging would be better if targets were set.
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ok work place
Customer Service Advisor (Former Employee) –  Bury4 August 2017
customer service advisor working closely with the customers ensure they are happy with the service an was doing quality as for expel listening other calls.
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Fun work.
Customer Service Advisor (Former Employee) –  Didsbury, Greater Manchester3 August 2017
Lots of training so I felt ready to take on the job. Proud to be a part of such a large company and learnt a lot whilst I formed a part of the team. Enjoyable experience.
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John lewis
Customer Service Assistant (Former Employee) –  Glasgow, Glasgow27 July 2017
Different shift patterns, friendly place to work. My typical day was serving customers, stock rotations and control. Health and safety. I learned that Customer Service is very important.
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Pretty good
Customer Service Assistant (Former Employee) –  Sheffield, South Yorkshire6 July 2017
Staff are nice, hours are decent, very accommodating, good job really, enjoyable work. That's only 86 characters but honestly I just want to apply for a job and cba with providing you with more information.
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Great place to work
Customer Service Assistant (Former Employee) –  Reading, Berkshire28 June 2017
I enjoyed my time working for Waitrose, they are a great company to work for with lots of great benefits.
All partners work well as a team achieving great customer service,
Pros
Great benefits
Cons
Unable to relocate
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Not a good experience
Customer Service Advisor (Contact Centre) (Former Employee) –  Didsbury, Greater Manchester17 June 2017
Treated like children, power mad management, suggestions and ideas never listened to, management cliques, monitered for everything. Only way to progress was to become like them and be forcefully flowery with the uppers, therefore could not progress even though I had been mentoring new Partners and hitting KPI's consistently. Only good thing was the cafeteria or the Partners Dining Room they called it was subsidised and the other Customer Service Partners were really nice and down to earth.
Pros
Cheap lunch
Cons
Management and structure
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Great to work in a partnership
Customer Service Assistant (Current Employee) –  Rushden, Northamptonshire5 June 2017
Always felt looked after and as you are part of the company (partner) they always tried to cater for your needs. Great bonus, however that has struggled over the years, and decent hourly wage. Not the greatest amount of opportunity to move up through the businesss
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good job to have
Customer Service Assistant (Former Employee) –  Canterbury, Kent30 May 2017
Well enough for a non achiever, minimum wage. Just not for me as my intelligence levels seemed to be too high and bothered middle management to enable me to advance.
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Productive and fun workplace
Customer Service Advisor (Current Employee) –  Didsbury, Greater Manchester24 May 2017
Relaxed and easy going environment which allowed me to develop myself further. A good job to have while studying with various benefits and very good pay.
Pros
discount
Cons
mundane job role
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John Lewis
Team Leader Customer Service (Former Employee) –  London9 May 2017
The John Lewis partnership used to be a very good place to work.
There were many benefits as well as career development opportunities.
However in these tough times understandably standards have slipped and they do not look after their staff as good as they used to.
It is still very fair the treatment.
Pros
Good staff discount
Cons
Friends and families work here and things can get 'clicky'
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good development oppertunitys
Customer Service Advisor (Current Employee) –  Manchester28 April 2017
The John Lewis contact centre offers a range of positions, Mainly Customer Services Advisor's. The John Lewis partnership has a wonderful development scheme and actively encourages the employees to train and develop skill within other areas of the business. Opportunities include training to a skilled grade within customer support teams, product knowledge experts, service experts, customer email and click to chat. Always offering personal development creating a energy within the work place.


Being employed with John Lewis qualifies you as being part of their partnership and offers many employee benefits such as staff discounts and yearly bonus based on annual profit.
Pros
staff benifits and discount
Cons
not much flexablity in rotered hours
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Excellent Place
CSA (Current Employee) –  Glasgow27 April 2017
If you want to be respected and have your voice heard, this is the place to work. Fair opportunities and the opportunity to create change. Fun and loyal teammembers
Pros
Exciting
Cons
Retail
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