John Lewis Employee Reviews for Customer Service Representative

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Did not Enjoy one bit
Customer Service Representative (Current Employee) –  Plymouth, Devon27 May 2018
The job itself was okay. It required a lot of learning as it took about 25 systems to run each day and navigate without fault.
But the job, and the customers, caused me a lot of mental health issues.
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Productive and tough
Customer Service Advisor (Former Employee) –  Exeter23 May 2018
Dealt with clients’ issues in a professional manner
• Tackled escalations from displeased clients
• Dealt with transactions and refunds
• Quickly and accurately entered client details and call information into a complex system
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A Great company
Customer Service Advisor (Former Employee) –  Oxford Street, Greater London26 April 2018
Unfortunately the office had to close down due to cut backs which involved possible redundancy. I had to move on rapidly due to a newly arranged mortgages.
Pros
Benefits.
Cons
Very poor salary
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Productive and Fun Place
Delivering quality customer service (Former Employee) –  Glasgow14 April 2018
Typical Day at work - Joyous
Learning Abilities - Conversational Pieces
Management - Boistrous
Workplace Culture - Strict and Domineering
Hardest Job was the ionline nterface with Customers
Pros
Flexi Time
Cons
Short Breaks
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Excellent
CUSTOMER SERVICE ASSISTANT (Former Employee) –  London, Greater London20 March 2018
The John Lewis Partnership treats all its employees excellently, and welfare is constantly on the minds of those in higher positions in the company. I would recommend this job to someone wanting to gain experience in the world of retail and customer service
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Good working environment
Customer Service Representative (Current Employee) –  Dissbury Manchester7 March 2018
Speaking with a varied amount of customers and exceeding at dealing with different issues to get the best resolutions for the company and customers. Learning about new systems which can change to meet business needs and to proactively meet KPI's to attain the necessary requirements of the job role.
Working with a management based core who are approachable and helpful. A balanced work lifestyle in an office setting that is relaxed and enjoyable.
Hardest part of job includes getting the best resolution for the customer in instances which can bring about pressure to meet customer expectations. Getting the results that mean the customer is happy and the job has been successfully done to the highest standards.
Pros
subsidised lunches
Cons
Long hours on phone
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Good company if you are high up
Customer service (Former Employee) –  Weybridge, Surrey26 February 2018
John Lewis are a good company with good benefits such as becoming a partner but you are only valued when your job is above a certain level within the company. Long shifts and short breaks. Average pay but good overtime pay when available. Not much scope to get promoted.
Pros
average salary
Cons
long shifts, limited promotion available.
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great place to work
Customer Service Advisor (Former Employee) –  Erskine, Renfrewshire23 February 2018
dealing with customers on a daily basis can be a challenge but working in a great company with great training and support makes it much better to do your job and enjoy your day
Pros
training
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First class employer
Customer Service Assistant (Former Employee) –  London7 February 2018
I worked as a Saturday junior in the menswear department of the flagship Oxford Street branch. For some bizarre reason we only worked Saturday mornings, with the store shutting as people poured into Oxford Street. I believe that has now changed.
Pros
Good working environment
Cons
None
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good
Restaurant Customer Service (Former Employee) –  London23 January 2018
Its was absolutely great working with John lewis in London. I really enjoyed working there for more than years. The salary was absolutely fantastic as well.
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Great Place to work
Customer Service Advisor (Current Employee) –  Bagshot, Surrey12 January 2018
Very busy very full on
Exciting meeting different people - customers
Fun building rapour with customers
Great benefits
work hard play hard
many shifts to choose from plenty of overtime
rewards for working Sundays
Taking the rough with the smooth always going to have difficult cutsomers
Rewarding when compliments fed back to management
Top management very supportive
Lots variety - if you are willing to learn new skills
I work on Customer Service
on the Welcome desk
On the tills
Supervise staff
Supervise the Self Check out tills
Serve on podi - tobacco cigarettes and lottery tickets
Pros
Yearly Bonus depending on profit
Cons
Can be long shifts and week end working
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Good management
Customer Service (Current Employee) –  Plymouth, Devon17 December 2017
Jobs ok just a bit tedious at times. Managers a good they actually care about there employees. Wage could be better. There is a good training program. It’s a good interim job wile your waiting for a better job.
Pros
Training
Cons
Boring, wage isn’t great
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Brilliant
Customer Service Assistant (Current Employee) –  Chelsea15 November 2017
Brilliant place to work with work and personal life balance. Many perks and events plus there is a bonus for all partners. Chances to develop and rotate and different areas. There is also career progression
Pros
Flexibility
Cons
None
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good money if you don't mind completetly selling out
Customer service assistant (Former Employee) –  Oundle3 October 2017
you get an annual bonus every year which used to be nice but since the company is in so much debt the bonus has been dramatically decreasing to the point where now its better to work for another supermarket without a bonus but with a higher hourly rate. I had nothing but bad experiences there with the management and while i was there 2 managers where hospitalized for stress related illnesses. this store caters to those who want to feel like they are royalty and the staff are slaves when they buy their carrots. ts easy work but everyone there is miserable. in summary, you better have a thick skin
Pros
annual bonus
Cons
being treated like you're literally a slave by customers and managers
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friendly workplace
Customer Service Assistant (Former Employee) –  Liverpool20 September 2017
Typical day on customer support-dealing with customer queries, gift wrapping. Management was friendly and helpful. Enjoyed most of the job however however sometimes it was very quiet in the section that I worked in.
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good job
Customer Service Assistant (Former Employee) –  London, Greater London17 September 2017
overall best job. good environment .good management , best workplace culture .best team work and delivered good customer service. good salary.best job
Pros
yearly bonus
Cons
no con
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John Lewis is a good comoany to work for if you only care about the salary.
Customer Service Advisor (Former Employee) –  Bury, Greater Manchester9 September 2017
overall good pay, but workplace respect was only given if you are a manager. customers seemed to get more and more entitled by the day and became unbearable.
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Worst Job Ever
Customer Service Advisor (Former Employee) –  Didsbury, Greater Manchester6 September 2017
Don't believe the hype, they're a terrible company who don't care for their 'Partners@ (pfft) at all. They promise lots and miss to deliver at every turn. Useless.
Pros
I left
Cons
I took the job in the first place
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Great place to work
Customer Service (Current Employee) –  Horsham30 August 2017
typical busy day, engaging with the customers is definitely most enjoyable part of my job there, workplace culture, great company to look after you and further your career.

can be hard when there are staff shortages
Pros
bonus
Cons
pay
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Lovely environment, strict regime.
Customer Service Assistant (Former Employee) –  Didsbury, Greater Manchester20 August 2017
I loved working with John Lewis, the essence of the partnership was very clear in team life, we were well trained, and well rewarded for our work. We were the team on the phones, speaking for all branches and connecting them to the customers. Time off was hard to get, and come emergencies there was no protocol for cover. You had to apply two weeks in advance for time, which had to be approved by the floor manager, as opposed to the team manager.
Pros
Chances for advancement, wonderful team ethic.
Cons
Strict work regime, Difficult to get time off.
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