Jet2.com and Jet2holidays Employee Reviews

Found 114 reviews matching the search See all 147 reviews
Sort by: Helpfulness | Rating | Date
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
You're just a number
CUSTOMER HELPER (Former Employee) –  East Midlands Airport, Leicestershire14 February 2019
The people you work with and the passengers make the job woth it. Managment however make it horrible!! You are treated just as a number and are often reminded you can easily be replaced. Everything is done via a tracker where only bad stuff gets put on. You can end up staying for 6 hours over a shift becaus of an delayed aircraft and get no thanks for doing so. Unless you are willing to suck up to management you have no shot of getting anywhere.Interview process is also a joke and intenal jobs are fixed, before interviews mangment alreay know who they want to employ so will mark you down on the interviews.
Pros
People
Cons
management
Was this review helpful?YesNoReport
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Swings and Roundabouts
Customer Helper (Former Employee) –  Leeds, West Yorkshire10 January 2019
Having worked for the company, the job itself is a wonderful job, which is not only fun, but also interesting and offers no two days the same. The majority of your work colleagues from the word go are such a help, always happy to support and guide you into this role, whilst being some of the best people you can work with. Its just a shame the company has a lot to be desired for and has this mentality of being the best airline for customer service, yet it's done at the expense of the employee with little support from the management, who in quite a few cases, can be intimidating towards staff with no care for the employee and a serious lack of people skills.

There is a lot of favouritism from the management team and supervisor team, combined with the politics, which make it difficult to get permanent hours unless your part of the clique. They will go on about the Points system works and how its a fair system, but this system only works by the amount of positive focus chats and recognition you receive whilst your carrying out your role, and these focus chats come from the same management and supervisor team who choose when to hand them out, which makes the system fixed.

On the other hand the same management and supervisor team will happily give out negative ones, which do go against you in the points based system, if they see fit. So if your uniform isn't right, your make up isn't correct, you forgot to sign a memo, you can be sure to expect one, even though they seem to forget everyone is human at the end of the day. These policies won't apply to a select few, normally
  more... the ones who always linger round the sales desk all day, who will be happily be seen walking through check in on their mobiles, in clear view of the supervisors and customers, the ones who always go round to board and meet flights, and whom seem to be the ones who don't really customer help at the front of queue system.

If you do something wrong, don't expect to be pulled to one side and asked about your account of events, instead expect to automatically issued a negative focus chat, or given a fact find, in which the management and supervisors will try to put the blame on to you without listening to your side of the story or allowing to defend yourself against it. And if the managers favourites do something wrong? Well they will try to cover it for them where possible.

Communication isn't also a very strong point overall. There will be times in which you will be briefed about something which is to happen or about a new procedure or policy, but only half of the information will be communicated to you. It will be then expected for this to be implemented as part of your duties. If something then later arises and it doesn't go to plan, you will then be pulled, with the aim to use you as a scapegoat, even though it can be down to the lack of communication within the company.

Not all the managers or supervisors are like this, some of them are brilliant and are fair but firm, who will be there to offer support and guidance, but there is those will happily stand on their phone whilst your trying to board the flight in front of the customers, stand in their clique talking about the next upcoming night out they have planned, but if you go to approach them about something they may just roll their eyes at you.

Another thing you will find is that the staffing levels aren't always the best, with occasions in which there has been a serious lack of staff. In this instance you will be expected to do 3 jobs at once, trying to board 2 flights, each full with 235 people, with only 30 minutes between flights. And if one of these flights takes a delay, expect the blame be passed onto you, even though you've been overworked and done your best.

When it comes to benefits, the company doesn't really offer much to its employees. Sure it offers the usual reduced gym memberships like a lot companies do, but with the exception of free parking and the £100 they will give you off a Jet2holiday, which is only £40 more than the standard rain cheque they issue to customers, with you working for the company this is about it. The staff travel system is really poor and makes it totally useless, and unless it benefits the customer, the senior management don't see why they should be much benefits for employees. On a plus side there is the opportunity to earn bonuses, this of course boils down to your attendance, uniform standards and if you meet the KPIs set by the company, but even then this isn't always enough.

The opportunity to progress within the company is there, with new roles in different departments within the business always opening up and the opportunity to go on a try something totally different, whilst delivering the excellent customer service, unfortunately this can sometimes be fixed with the select people who the company like or want getting the position.

Not trying to put anyone off by this hindsight. The role itself is a brilliant role and would be recommended to anyone, its just there better suited companies out they who treat there staff like true human beings, and don't toss them on the pile when they've finished with them.
  less
Pros
Staff, Free parking
Cons
Management, Favourtism, Points system.
Was this review helpful?Yes 5NoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fast pace, fun holiday environment
Customer Helper (Current Employee) –  Newcastle upon Tyne, Tyne and Wear13 December 2018
Current employee, I wouldn’t do it if I didn’t enjoy it. Must be prepared for very early morning shifts, varied shifts available. £9.50 is an excellent wage for all ages for this job. You get out of it what you put in, there are a lot of negative comments for NCL base, the majority of them are unjustified. There are no divides between permanent & seasonal staff, everyday is different and it’s a great holiday environment.
It’s the early shifts people tend to struggle with, think long and hard what it is you want. If it’s airline customer experience you’re looking for, then this is ideal. If it’s an easy day to day job you’d like. Then this is not for you. It’s very fast pace, highest of customer service is offered and is expected to be given by staff. Rules & regulations are in place for a reason, like any other job, it’s what you make of it.

Progression is limited, but if you want a seasonal job February- November have the winter off or even get a Xmas job then it’s worth applying. (Don’t forget the early shifts, consider your travel time)

Overall, excellent company to work for!
Pros
Varied shifts, free car park, free uniform, fun atmosphere
Cons
Can be long days, very early shifts 0300 being the first.
Was this review helpful?Yes 8No 3Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Avoid avoid avoid
Passenger Service Agent (Former Employee) –  Manchester, Greater Manchester4 December 2018
Worst airline to work for. I was a PSA T1. Completely misleading in the interview. If your looking for a stable job, career progression and a good team to work within, AVOID THIS COMPANY. Your a robot, you stand for hours in one spot at a time, no communication amongst supervisors and management, no processes or procedures in place to manage such a large workforce. Even when check in is closed, your still expected to stand there when its like a ghost town, you feel like an idiot, especially when your holding that paddle around, its so degrading. Go and have a look at T1 and see what u physically have to do, before you apply, no sane person would work for them. I was very excited to start with them and soon as i went live, i felt so silly rejecting other offers and waiting to start this job. What you learn in training isnt put into practice. In two months they lost 135 staff..... that says it all. Organisation is so bad, and management need serious training and change in the way they run the day to day of everything. There are some lovely people there, it was the only thing that kept me going and paying the bills, until i found another job. Bonus/wage easily taken from you!! No
Job security!!
Pros
Pay is good if you get it
Cons
Really bad treatment to staff
Was this review helpful?Yes 12NoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Excellent Company
Baggage Handler (Former Employee) –  Manchester Airport7 November 2018
I have to say I worked in the bag hall at Manchester yes hours can be long but days off make up for this.
I have not had a problem and I'm looking forward to returning in Jan 2019 there is no favouritism everyone is treated the same male or female.
I would advise anyone thinking about airport work give jet2 your first thought and give it ago you will be satisfied
Pros
Pay
Cons
Long Hours
Was this review helpful?Yes 4No 2Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Avoid like the plague!
Cabin Crew (Former Employee) –  Manchester, Greater Manchester29 October 2018
This is by far the worst company I ever worked for. If you have any gripes, their answer was "well there's the door". They even dock your wages if you go sick and take money off staff if stock goes missing.
It's a big fat cat greedy company where unless your face fits, you won't progress.
Stick with a "real" airline, not this Micky mouse one.
Pros
Not many...
Cons
Disgusting way they treat staff!
Was this review helpful?Yes 17No 3Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Avoid
Sales Advisor (Former Employee) –  Leeds And Bradford, Yorkshire24 October 2018
Avoid Avoid Avoid, possibly the worst company I have worked for, really long hours not recognised for your hard work. Management are horrific and there is a click between managers. As a company they do not look after their staff you are just a number.
Pros
Nothing
Cons
Awful management
Was this review helpful?Yes 4No 1Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
demoralising, always putting you down and shift pattern takes over your life
Passenger Service Agent (Current Employee) –  Leeds And Bradford, Yorkshire17 October 2018
The management team is horrendous, dont care at all about their staff but as long as KPI's are met, that is enough for them. Too much favouritism and supervisors are the moodiest people you have ever met. They either like you or strongly hate you. shift patterns take over your life and the permanent staff tend to think they know it all, not very welcoming as they make out to be. Work colleagues, especially the oldies have got to be the worst type of colleagues ever, always want to bring you down. The supervisors will very happily leave you to stand 'customer helping' for your entire shift, Not recommended if you want to be treated unfairly
Pros
pay
Cons
favouritism, moody colleagues, shift patterns, work environment
Was this review helpful?Yes 6No 2Report
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Don’t recommend
Seasonal Cabin Crew (Former Employee) –  Manchester10 October 2018
Enjoyable job however ruined my bad rostering, with a lack of benefits and very bad management. Hardest part of the job is definitely management, and the workplace culture is very mean and includes lots of gossiping and the cons out way the pros of the job, happy to have left and wouldn’t return.
Pros
Good pay
Cons
Bad management, bad rostering, no company benefits
Was this review helpful?Yes 15No 2Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
stressfull
Customer Service Agent (Former Employee) –  Manchester, Greater Manchester28 September 2018
i was only a part term assistant at Jet 2 and found the jon stressfull, others who had worked there longer were seen as favored
no enjoyment
no personal rewards
no job satifation
Cons
long hours
Was this review helpful?Yes 9NoReport
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Soul Destroying
Ramp Agent/Baggage Handler (Current Employee) –  Birmingham26 September 2018
Disappointed will be the least of your emotions if you decide to work at Jet2 BHX. You are no more than a cog in a failing machine. You will work with a few good people, but the majority are morons, the whole set up is based around lies, and is managed by individuals who have come in from businesses that have failed. Which by any business model is suicidal, they can’t even get along with each other.
You will be pushed into doing stupidly long hours, only to be cast aside when they feel like it. The health and safety is appalling, and the facilities are barbaric. However the management feel that buying a few cakes from a supermarket once a week will make you complicit to the clown show. It is painfully clear to see that not one of them has ever attended any management training course. The pay is laughable at best, and they will get it wrong. You will be talked to like you’re a child, and you will see staff back stab each other, as the culture there breeds fear. My recommendation is this... go to McDonald’s you’ll be paid more. The staff turn over is frightening, and they don’t care. There are groups of all different ethnic origins, and sometimes the language barriers are hard to overcome.
Pros
You will see aircraft
Cons
You will lose your humanity
Was this review helpful?Yes 16No 3Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun job and place to work.
Cabin Crew (Former Employee) –  Manchester25 September 2018
Great place to work, encouraged to come up with innovative ideas to sell and ensure passengers have a great holiday. Continuous training and it is very rewarding
Was this review helpful?Yes 5No 7Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Call Centre norm
Travel Advisor (Former Employee) –  Leeds18 September 2018
The call centre staff are well trained before being put on the floor, there was good support for the first few months but then it changes. Middle management (team leaders) are often poor and badly trained. The methods for increasing sales are mixed, the clients who rang in were often hard to convert but the most frustrating thing being that the whole system would crash all the time - so no work, phones, sales etc.

The centre and office is very well kept, modern and got all modcons, very pleasant to work in.

The staff I worked with were mostly young (17 - 25years old) and very concerned with what they looked like more than most other life problems!
Pros
Hotel wins, free tea + coffee, fun games on occasion
Cons
long hours, shifts inc weekends, young culture
Was this review helpful?Yes 4No 2Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
doubtful
Baggage Handler (Former Employee) –  ema10 September 2018
Unfortunately, while there is a very good Company ethos it is dissolved by the inability of the management and administration that have no real idea that their implementations are irrelevant unless the get rid of dead wood and pedants.
Pros
see a lot of planes
Cons
see a lot of planes
Was this review helpful?Yes 3No 1Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
graet place to work
Baggage Handler (Current Employee) –  Leeds16 August 2018
at jet2 you have a lot of support and its an exciting place to work
no 2 days are the same good teamwork needed training is very in depth and knowledgeable
Cons
temporary seasonal contract
Was this review helpful?Yes 1No 2Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not the best
Administration Assistant (Former Employee) –  Leeds13 August 2018
Not the best place to work at, there is a huge amount of office politics going on and the manager(s) have their favourites and pick on newcomers. For an airline who try to promote a positive image, the staff are extremely dull and miserable. Very little room for progression due to, again, office politics and there are certain members of staff in other departments who are extremely judgmental and borderline racist. Wouldn't recommend working here.
Cons
Rude staff, office politics, long hours, no progression
Was this review helpful?Yes 17No 2Report
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Do not recommend
Passenger Service Agent (Former Employee) –  Edinburgh Airport23 July 2018
Definitely do not recommend. No work/life balance and rostad days off are only to catch up on sleep due to the erratic shift patterns which there is no flow or actual pattern to. Lack of professionalism from supervisors and on a whole management and staff who have been there a while speak down to you and expect you to know everything and if you don’t then you are made to feel like you are completely incompetent. I seen 4 people leave within weeks as a result.
Pros
Nice uniform discount a Starbucks
Cons
Horrible shifts, Treated like a child, low staff morale
Was this review helpful?Yes 24No 1Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
No real training , high staff turn over
Baggage Handler, customer helper (Former Employee) –  ema10 July 2018
I have worked for Jet 2 ground operation i.e baggage handler, it's extremelyhard work and hours are all over the place .when you have days off it's only to catch up with your sleep . no one explains what you need to do and you expected to know it all .
very long processes which means you end up waiting unpaid at home for least 4 to 5 weeks .


Do not waste your time even applying
Pros
none
Cons
long hours, lots of unpaid work
Was this review helpful?Yes 11No 2Report
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
no flexibility
Customer Service Advisor (Current Employee) –  Leeds, West Yorkshire9 July 2018
pros pay ok, training good

cons no two days off together work every weekend, terrible management, no support, target driven dont care about customers just kpi
Was this review helpful?Yes 11NoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Standard Customer Service workspace
Customer Service Assistant (Former Employee) –  Leeds12 June 2018
Temporary summer work for saving money. The training was sufficient and necessarily quick, the roles of temps were limited and manageable. Working hours were long but tolerable.
Was this review helpful?Yes 6No 1Report
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Jet2.com and Jet2holidays. Our community is ready to answer.

Ask a Question

Overall rating

3.5
Based on 147 reviews
543
445
321
215
123

Ratings by category

3.0Work/Life Balance
3.1Salary/Benefits
2.8Job Security/Advancement
2.9Management
3.2Culture