The call centre staff are well trained before being put on the floor, there was good support for the first few months but then it changes. Middle management (team leaders) are often poor and badly trained. The methods for increasing sales are mixed, the clients who rang in were often hard to convert but the most frustrating thing being that the whole - more... system would crash all the time - so no work, phones, sales etc.
The centre and office is very well kept, modern and got all modcons, very pleasant to work in.
The staff I worked with were mostly young (17 - 25years old) and very concern ... - less
ProsHotel wins, free tea + coffee, fun games on occasion
Conslong hours, shifts inc weekends, young culture