J D Wetherspoon PLC Employee Reviews for Shift Leader

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unsupportive
Shift leader (Former Employee) –  Barnsley24 August 2018
unsupportive management team, no work life balance, poor level of pay. unhelpful head office. area manager out of touch with the team. lack of support as a whole.
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They just dont care
Shift Leader (Current Employee) –  Scotland24 August 2018
Had enough. Expected to work til we drop, no thanks from higher management, expectation always to work harder and then get punished when you fail due to exhaustion. Expected to be short staffed all the time and just accept it- or have to do the work of two staff members to make up for company failures. Took a long time for progression to be possible- a huge culture shift within the company has removed the fun relaxed atmosphere it used to be.
Team has been amazing, made some strong friends but they've all left due to the stress and bullying culture and nothing is done when you raise concerns.
Can't afford to take time off sick as I'll hit a trigger but shouldn't be needing to take strong painkillers every day just to bear the pain of walking over 8 miles a shift inside the pub minimum. I'm not sleeping and am suffering from anxiety at the thought of going back for my next shift.
I've lost so much due to this job, 7 years has not been worth it- my marriage is at risk, my son is used to me being too tired to do anything, I never get to see friends as I'm skint all the time, its just not worth it.
Pros
Free food on shift, 20% discount off shift
Cons
Long hours, punished for wanting a work/life balance
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Opportunities available regularly, great step into hospitality.
Training Shift Leader (Current Employee) –  Coventry26 July 2018
A typical day working for J D Wetherpoon involves a lot of different activities which enables the day to be broken up and seems to make the day go quicker. Management are always on hand to aid your progression and ensure that you're comfortable with your position at work. Being able to learn both the front of house work and then back of house areas such as the kitchen, cellar and office administration enables you to be kept on your toes and constantly learn something different every day. One of the hardest aspects of the job is unfortunately there are some circumstances where customers are rude or aggressive however there are always other members of staff on hand to ensure you are safe and secure. The most enjoyable part of this job is integrating with different members of society and getting to know people on a one to one basis.
Pros
Staff discount, Career progression, Approachable management
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Great Colleagues but Usual Frustrations of Large Employer
shift leader (Current Employee) –  UK29 May 2018
OK company to work for. Not great long term. Colleagues are mostly supportive, but in current economic climate there is always the wanting 'something for nothing' on part of company. Often staffing is too low to keep pub functioning efficiently.
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Ok
Shift Leader (Former Employee) –  London, Greater London10 April 2018
Its a ok company to start with, but it gives you an idea on how to deal with difficult customers. staff training is all in house and very inconsistence and main focus seems to be based on what the company wants without hearing staff or customers.
Pros
50% off food dureing work hours
Cons
low pay
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Fun environment
Shift Leader (Current Employee) –  Harrow3 March 2018
Good place to gain experience. Allows good progression if good at the role. Good benefits including shares and free mood also discounts for all staff.
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Great flexibility
Kitchen Shift Leader (Current Employee) –  Surrey19 January 2018
This job provides great flexibility and opportunities to promote through the company however, during quiet seasons, hours get cut below an appropriate level resulting in decent staff working ridiculous hour as well as the hours being very anti-social. Shifts are usually 8+ hours between 6am and at times 2 or 3 am in the morning.
Pros
Discounts, Flexible, Oppertunities
Cons
Long hours, anti social hours
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Energetic and fun workplace
Shift Leader (Current Employee) –  East Grinstead, West Sussex29 November 2017
A typical day at work is dealing with a variety of customers while providing excellent customer service. I have learnt a lot while working at spoons from learning communication between colleges, training new starters to increasing your knowledge about the company. Management are friendly, listen to your concerns and train you to be the best you can. The hardest part of the job is making sure everything is done effectively and within time targets. However the most enjoyable part of the job is the people you work with and how everyone gets along and supports each other.
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Make your own
Shift Leader (Former Employee) –  Cleveland, North Yorkshire28 November 2017
Difficult to really write something.
Guess what i am getting at is, you really have to give it a go before writing down if it is good or bad.

Im my case - bad.

Long hours
Exploited (good will taken advantage of)
Abusive boss
Rate of pay a lot less than shift manager - yet the responsibilites are EXACTLY the same.

Good bits
Discounted food
Occasiinal rewards for hitting targets
Charity fundraising
Some regulars only came in because "of you" which was kind of nice i guess.
Decent pension scheme
Progression oportunities always available
Pros
Listed in description
Cons
Listed in description
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Beware!
Shift Leader (Former Employee) –  Leeds, West Yorkshire28 November 2017
Beware! You will be turfed out if you have any other commitments other than this job.

As expected the hours are unsociable and will likely change week to week.

You are expendable to management and pubs van be very cliquey.

The only plus is that should your pub be hitting its targets you end up getting pretty much a free weeks wage as a bonus.
Pros
Potential big bonuses
Cons
Unsociable hours, Managerment don't care
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Long hours, fast busy pace environment
shift leader (Former Employee) –  Newbury, Berkshire5 November 2017
8hr+ shift weekends longer hours, busy, learned a lot through the 7 years. never felt like a typical job. management team was brill! always having a laugh
Pros
free lunches, rota was fair throughout the whole team.
Cons
long unsociable hours for low pay
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fun to work for at times
Shift Leader (Current Employee) –  Crockerton, UK24 October 2017
i worked in a very busy city center pub, there was always a buzz in the pub with everyone the people that i worked with were friendly.
management was very good to me , but only beacuse i worked my hardest. you give what you get really. if you worked the extra hour here and there you would be more likely to get that last minute day off you needed.
Pros
50% of lunch on shift
Cons
late closes and long hours
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Great place to work
Shift Leader The Saracens Head Inn (Former Employee) –  Daventry, Northamptonshire5 October 2017
Brilliant management and a close team all together. Management are very willing to work with personal availability. The job is hard, but very rewarding. Being part of the hospitality trade there will be some late nights, but the team makes it all better. A beautiful place to work! Highly recommend.
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Good food,busy restaurant
Shift Leader (Former Employee) –  Milton Keynes2 October 2017
I was the breakfast chef so aswell as cooking I had to do prep for the days service and accept the food deliveries in.It could get mad busy at times but working in a team always made it ok.I got on fine the all the management and only left as a job nearer home came up.
Pros
Free lunch, free hot drinks, free parking.
Cons
Not Feeling as part of the team as I worked set day shifts.
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Good company to work for.
Shift Leader (Former Employee) –  Nailsea1 October 2017
Good company to work for. Always happy to help their staff when problems occur. Good advancement opportunities and benefits. Once progression to Shift Leader is reached there are extra benefits like free meals and paid breaks.
Pros
Free meals
Cons
Long hours and hard work
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Hard wok but rewarding
Bar Shift Leader (Current Employee) –  London29 August 2017
Like any bar job you are required to work long unsociable hours however everyone you work with is in the same boat, so your social life revolves around them, this helps maintain a work life balance, obviously JDW keep standards high and prices low, this basically means you work hard and don't stop working, but everyone knows this when they sign up.
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Fast paced
Shift Leader (Former Employee) –  Bathgate22 August 2017
Typically the day would be a manic rush weather behind the bar or in the kitchen. Staff are expected to serve customers within 2 min, no matter how large the order, and to have 'acknowledged' any patron who approaches the bar within 30 seconds. Food is expected to leave the kitchen in under 7 minutes, again, no matter how large the order or weather or not there was 5 well done steaks on said order. The management is mostly fair and friendly as most of the manager in wetherspoons have climbed the ladder within the company and understand the staff. though there is the exception to this. The hardest part of the job would have to be, remaining calm when these pubs is extremely busy as it is most days, especially weekends. the most possitive part of the job is working with great people and getting to know the customers who are friendly. What i learned most is that i can be a leader.
Pros
discounted food
Cons
shift patterns
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good but life goes out the window
Shift Leader (Former Employee) –  various17 August 2017
great company to work for when it comes to the people you are working with, but say goodbye to your home/social life, stupidly long hours and during busy seasons it is extremely late nights. if working here be prepared to be tired all the time.
Pros
discounts on and off shift
Cons
awful work/life balance
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unsociable hours
Shift Leader (Former Employee) –  Farnborough, UK26 July 2017
this job could be stressful at weekend dealing with intoxicated people and the pay was not worth the unsociable hours. kitchen work was tough as the managers would pressure you o get food out fast but unless you want to send food out raw you have to ignore them and cook properly.
Pros
staff food
Cons
unsociable hours
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work place
kitchen shift leader (Current Employee) –  Robin Hood24 July 2017
I work at robin hood airport, Doncaster,as a shift leader in the kitchen.my daily tasks would be leading a team of 5 staff , my shifts are normally 10 - 12 hour shifts.5days a week,im always available to cover shifts at short notice.also ordering deliveries and excepting them ,training new staff.
Pros
monthly bonus
Cons
unsociable hours
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