Shift Leader (Former Employee) – London, Greater London – 10 April 2018
Its a ok company to start with, but it gives you an idea on how to deal with difficult customers. staff training is all in house and very inconsistence and main focus seems to be based on what the company wants without hearing staff or customers.
This job provides great flexibility and opportunities to promote through the company however, during quiet seasons, hours get cut below an appropriate level resulting in decent staff working ridiculous hour as well as the hours being very anti-social. Shifts are usually 8+ hours between 6am and at times 2 or 3 am in the morning.
Shift Leader (Current Employee) – East Grinstead, West Sussex – 29 November 2017
A typical day at work is dealing with a variety of customers while providing excellent customer service. I have learnt a lot while working at spoons from learning communication between colleges, training new starters to increasing your knowledge about the company. Management are friendly, listen to your concerns and train you to be the best you can. The hardest part of the job is making sure everything is done effectively and within time targets. However the most enjoyable part of the job is the people you work with and how everyone gets along and supports each other.
Shift Leader (Former Employee) – Cleveland, North Yorkshire – 28 November 2017
Difficult to really write something. Guess what i am getting at is, you really have to give it a go before writing down if it is good or bad.
Im my case - bad.
Long hours Exploited (good will taken advantage of) Abusive boss Rate of pay a lot less than shift manager - yet the responsibilites are EXACTLY the same.
Good bits Discounted food Occasiinal rewards for hitting targets Charity fundraising Some regulars only came in because "of you" which was kind of nice i guess. Decent pension scheme Progression oportunities always available
Shift Leader (Current Employee) – Crockerton, UK – 24 October 2017
i worked in a very busy city center pub, there was always a buzz in the pub with everyone the people that i worked with were friendly. management was very good to me , but only beacuse i worked my hardest. you give what you get really. if you worked the extra hour here and there you would be more likely to get that last minute day off you needed.
Shift Leader The Saracens Head Inn (Former Employee) – Daventry, Northamptonshire – 5 October 2017
Brilliant management and a close team all together. Management are very willing to work with personal availability. The job is hard, but very rewarding. Being part of the hospitality trade there will be some late nights, but the team makes it all better. A beautiful place to work! Highly recommend.
I was the breakfast chef so aswell as cooking I had to do prep for the days service and accept the food deliveries in.It could get mad busy at times but working in a team always made it ok.I got on fine the all the management and only left as a job nearer home came up.
Free lunch, free hot drinks, free parking.
Not Feeling as part of the team as I worked set day shifts.
Shift Leader (Former Employee) – Nailsea – 1 October 2017
Good company to work for. Always happy to help their staff when problems occur. Good advancement opportunities and benefits. Once progression to Shift Leader is reached there are extra benefits like free meals and paid breaks.
Bar Shift Leader (Current Employee) – London – 29 August 2017
Like any bar job you are required to work long unsociable hours however everyone you work with is in the same boat, so your social life revolves around them, this helps maintain a work life balance, obviously JDW keep standards high and prices low, this basically means you work hard and don't stop working, but everyone knows this when they sign up.
Shift Leader (Former Employee) – Bathgate – 22 August 2017
Typically the day would be a manic rush weather behind the bar or in the kitchen. Staff are expected to serve customers within 2 min, no matter how large the order, and to have 'acknowledged' any patron who approaches the bar within 30 seconds. Food is expected to leave the kitchen in under 7 minutes, again, no matter how large the order or weather or not there was 5 well done steaks on said order. The management is mostly fair and friendly as most of the manager in wetherspoons have climbed the ladder within the company and understand the staff. though there is the exception to this. The hardest part of the job would have to be, remaining calm when these pubs is extremely busy as it is most days, especially weekends. the most possitive part of the job is working with great people and getting to know the customers who are friendly. What i learned most is that i can be a leader.
Shift Leader (Former Employee) – various – 17 August 2017
great company to work for when it comes to the people you are working with, but say goodbye to your home/social life, stupidly long hours and during busy seasons it is extremely late nights. if working here be prepared to be tired all the time.
Shift Leader (Former Employee) – Farnborough, UK – 26 July 2017
this job could be stressful at weekend dealing with intoxicated people and the pay was not worth the unsociable hours. kitchen work was tough as the managers would pressure you o get food out fast but unless you want to send food out raw you have to ignore them and cook properly.
kitchen shift leader (Current Employee) – Robin Hood – 24 July 2017
I work at robin hood airport, Doncaster,as a shift leader in the kitchen.my daily tasks would be leading a team of 5 staff , my shifts are normally 10 - 12 hour shifts.5days a week,im always available to cover shifts at short notice.also ordering deliveries and excepting them ,training new staff.
The company provided me with excellent training and was an incredible help with my confidence and progress to become part of the management team. I received incredibly rewarding bonuses which was a huge benefit.
Shift Leader (Current Employee) – Cleveleys – 31 May 2017
Brilliant company to work for as an associate or team leader, the promise of company progression is really there but once you get to shift leader and further, you're treated terribly and completely abused and your 'career' is constantly threatened.
Long hours and hard work low pay and some of the management can be hit or miss . Though good experience and a good lot of people to work with . Good chances to progress . Though not always a lot of support
Very little room for creative freedom form employees. Limits potential for original ideas.
The demand for fast speed of service and high level of standards (perfect serve EVERYTIME!) result in low levels for both. There is no consideration for the busy shifts when both are virtually impossible and that can stress out the employees and their managers.