The company operates on attrition. They don't care how the staff are as long as they get enough output.
Working over is expected and often forced, but no leniency the other way.
The say they offer so little compensation because of the "world class" training they provide. However, this is just people within the office walking through what they do on a day to day basis. Again, this is often forced on more dependable members of the team, without any consideration given to their actual workload.