Interstate Hotels & Resorts
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Interstate Hotels & Resorts Employee Reviews

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United Kingdom29 reviews
Found 29 reviews matching the search
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4.0
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The reason I enjoy working with this company is because of the opportunities to engage with guests and ensuring they are satisfied on a daily basis, making them happy is my top priority.
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1.0
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Race discrimination favourism and the manager if they don't like you no matter how good in your job will find you excuses to get rid off you because your not close freind to them . They used me for 8months and corona then terminate my contract as excuse to argue with one of my collegue and they side with each ather if you are freind with them fine if not you won't last
Pros
Normal wage
Cons
Managers and some of stuff racist
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2.0
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• met great people
• really enjoyed running functions

• staff food was disappointing most of staff did not even eat during the shifts.

• agreed on interview for 2 weeks in advance rota it only happened 2/3times.

Then I was getting my days off changed.

• Management Not supporting or interested in staff.

•40h contract but 50/55h is a must!

•3 members of staff leaving while another 30% constantly saying the want to leave company.
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1.0
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I worked at holiday inn near airport my experience first 2 month, all good everyone friendly but after that everyone started to show their real faces. Specially management from General manger to Ops mangers specially.
Duty Mangers and staff were amazing but the general manager and ops manger were the worst of the worst. once you get to their bad side you are gonna lose your job no matter what you do. Also warning for customers the place is disgusting. Would not ever drink any kind of drink coming from draught or even get ice, because ice blocks do have black spots in them and probably never cleaned. same with beer. General manager has no idea how to run the place and really hard to get any holidays. The ops manager wont give holidays for university exams or to even celebrate your own birthday but when it comes to them they are running for holidays and running for a smoke break. the general manager and the ops manager do not care for the staff nor the customers.
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1.0
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Over worked under paid and not treated respectfully from management.
Everyone is stressed out all the time and hr dont seem to take complaints seriously

It's a very poor work culture
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1.0
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Inappropriate management with no loyalty to their good staff just inappropriate behaviour with their friends that work there. Too Weird. I had to go..
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1.0
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If you like to be bullied, enjoy working in a dirty workplace, relish bad management and participate in low staff moral, then working at Holiday Inn is just perfect.
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Lovely staff, lovely hotel, disgusting management and treatment... have no idea what they’re doing or how to run a hotel, and very little respect for staff
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1.0
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The job of a porter in these hotels are just shocking, with such lack of respect for night porters along with complete disregard to thier safety all together. I regret working for this company as the management are bullies and show no respect for their staff. All just for show.
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1.0
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Quite a nasty place to work unless you are part of the "clique" expect to be bullied and harassed by incompetent members of staff. Deffo a place if your face dont fit you wont fit! dont bother!
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1.0
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Run by bullies, what a joke . Over worked and under paid, no over time paid, always working 90+ per week , high turn over of staff . Aggressive managers
Pros
None
Cons
Overworked no overtime 90+ hours a week
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1.0
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When I came into the job I had applied for 2 people in an office of 4 were just leaving after handing their notice in. Within a month a 3rd member also handed her notice in due to an unbearable work load with no help from the new manager who was never anywhere to be seen, we didn't know where he was from one minute to the next. Her work load often meant she would stay at least a couple of hours late a few nights a week, unpaid to catch up, she was worried if she didn’t get everything done she would be in trouble as she had been in the past.

My experience basically consisted of a glowing 2 month review and then without a single shred of warning, 3 weeks later I was taken for my final review and told I was being let go. I was in complete shock as no issues had been raised with me. The supposed issues weren’t even discussed with me on the day I was let go, I was just escorted out of the building like a criminal. I later received my dismissal in writing, the reasons for dismissal had either been completely taken out of context, made out to be much worse than they were or were complete lies. I scheduled a meeting with the general manager to try and appeal the decision, I couldn’t believe no protocol had been followed. The general manager seemed to have no idea what was going on despite the fact the decision to let me go would have gone through him. I asked direct questions that received bumbling answers where he basically went round the houses and wouldn’t answer my questions. Eventually we called it a day as I could see I was getting nowhere. I have my own suspicions as to why
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Pros
None.
Cons
Culture of working through lunch, poor management
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1.0
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housekeeping management a joke, fast staff turnover no-one stay because of management
taken over by hotel care so things will get worse


AVOID AVOID
Cons
nothing good about the place, meals on duty are resturant leftovers
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1.0
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Expected to work long hours without getting paid.
Lack of training .

Manager unprofessional, backstabbing as well as the HR staff who should support you but they don’t.

Manager clueless about the job and patronising, unprofessional and bully and does not let you use employee benefits .

Always books first holidays so staff can’t take time off.


The worst ever place I ever worked ,

It’s a shame that the hotel is so nice and management so horrible.
Pros
Location
Cons
Too many
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1.0
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I worked as kp kitchen porter the job was good but I left after 2 weeks due to the staff being lazy always on there phones and the management not noing what a management job is walk about doing nothing harassment came to my attention but good hotel just not a place of work nooooo
Pros
Free water
Cons
Not noing what there jobs are
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1.0
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Rota always late, never knew what you was working till last minute
Rota changed without asking you first.

Poor organisation , which lead to utter chaos

Very poor upper management .

Upper managerment rude and disrespectfull to staff members.

Lack of praise from management,when worked hard.

Lack of staff members to cover work.

No benefits
Pros
Nice building
Cons
Management
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2.0
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Worked as a full time receptionist but given how little staff they hire I ended up doing bar, cooking, room service and maintenance as well. Poor planning of their hotel leads to major problems at peak times and plenty of complaints that could have been solved with some actual thought

Rotas not going out on a regular basis, sometimes not until a few days before the current one ends and you would be lucky if it was for more than a week
Cons
lack of rota and staff
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1.0
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Worked in head office, very unimpressed by management. Didn’t feel welcome and constantly walking on egg shells. Advised during interview stages 12 weeks of training would be provided only got 2 then got moaned to when mistakes were made?? Didn’t enjoy the culture, felt very lonely and like an outsider. Expected to do a lot which wasn’t part of my role - when asked for help didn’t get anything back. Made to feel stupid and worthless if I was struggling. Barely managed to take my full lunch break, had to work during it. Couldn’t work here for long due to ill health caused by stress.
Pros
Office in a convenient location
Cons
Not a nice environment/ culture
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1.0
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When I was interviewed for hotel indigo I was told they treat you like 'family'. All I can say is if this is family, I want to be adopted. The place is ran by ignorant management who have lost sight of the importance of looking after their staff and they have zero respect for their wellbeing. Its all about the money and prestige and not about being a team.
The building is victorian and so are the present employers values and ethics.

They do not care about staff and the hotel is ran with an overwhelming feeling that you are absolutely disposable if you do not conform. It made me ill and anyone working there would tell you the same if you asked them. I am angry admittedly but am very much speaking the truth.
Pros
Nice building
Cons
Lack of support/training
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1.0
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This company doesn't appreciate hard work and committed individuals but prefers a negative working environment resulting in high turnover. Discrimination and giving the staff no recognition at all for work well done.Not a nice place to work at all .Very bad management staff.
Pros
Not relevant for review.
Cons
Not relevant for review.
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2.0
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A typical day at work was running around mostly by yourself while managers were no where to be seen or being none productive. There's no work life balance due to staff shortage as managers refuse to pay more staff, even when seriously needed, so you are always getting called in on days off then getting shouted at if you say you can not come in while managers refuse to come in and cover any shifts on their days off.
The staff members are the reason for the two star review as the other members of staff were the only reason I stayed working for this company as long as I did.
Pros
Staff Members
Cons
Managers. Overworked with no appreciation.
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