I think the most important thing is showing genuine appreciation, not the “celebrate service” but to those that really matter! The senior team need to be seriously looked that!!! Devious and sly not tho mention as GM if you face doesn’t fit, you don’t stand a chance, feels very fake!
Be careful which owners you are associating with, with not the best reputation already some of those owners you are currently working with are only making it worse!!!
The ridiculous amounts of paperwork, reporting, senior team to name a few!
Definitely reconsider your young night manager.
It's very worrying that a great chain and a beautiful hotel has such an individual looking after there hotel of a night.
Dress smart look good