Absolutely awful. Call handlers work their bum off, clinical team leaders/advisors are horrendously rude and arrogant. One tip - even though they say ring clinical when you have a concern - don’t. They are so rude and speak to you like rubbish like why in the world are you ringing them. The hours are shocking, you get monitored how many times you go to the toilet, go for food, drinks, breaks, meetings, everything. You don’t have a choice about when and what to work, you work all bank holiday, Christmas, ne year... it’s such an awfffffulllll job I can’t even describe. Anyone who wants their social life ruined, their dignity ruined by continuously being spoken down to - go for this job!
10.85 per hour was a decent wage.
Everything over then the hourly wage.