Insulet Corporation Employee Reviews

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3.0
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n/a
Customer Care Specialist (Former Employee) –  Billerica, MA13 November 2018
This role and work environment was not for me. The company was a fast growing company and had changed direction too frequently to keep up with the high demands. Department could not keep an adequate work flow to please clients. Drastic and rapid changes made it difficult to get clear expectations of what was expected.
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5.0
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Productive and fun place to work for , they even have a gym.
Customer Care Specialist (Former Employee) –  Billerica, MA7 November 2018
Isulet is a fast growing company that utilizes people of all types of culture. Lots of temps at times. A typical day at work consisted of multi-tasking multiple projects with various deadlines, placing outbound /inbound calls, answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner, or working closely with Insurance Carriers, . I learnt a lot about diabetes and how to care for it, specially from customers! it help me to be more companionate about peoples health conditions. The most enjoyable part of the job was making sure that my customers had an easier way to received their medication and knowing that they had some sort of freedom like being able to swim, run and to al kinds of activities that they couldn't do.
Pros
Work from home, free lunch, fun activities free coffe and tea.
Cons
incapable management at times, absence of training at times
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5.0
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great place to work
Electrical Engineer Intern (Current Employee) –  Billerica, MA30 September 2018
It was very casual, but I found the interviewers to be extreme sticklers and very old fashioned, which just wasn't my style. but I had a great impression on the working with the CEO electronic group, . If offered a position, I would have accepted. I think it may be an alright place for someone willing work for R&D.
Most questions were about my resume.
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2.0
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Not fun anymore.
QA Tech Specialist (Former Employee) –  Billerica, MA13 August 2018
Old management form the last 3 years do not care about their employee. They had a bad manager in the complaints lab that promotes that you of behavior and chased all good employee out the door. He is no longer there.
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3.0
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Hired incompetent managers from outside the organization
Territory Manager (Former Employee) –  Bedford, MA18 July 2018
Free to set schedule and routing.
Learned disease state and competition.
Management=incomptetent
Culture with colleagues was excellent
Hardest part: Had very little insurance coverage for products we sold
Enjoyable: Changing someone's life
Pros
satisfaction helping patinet customers
Cons
Management
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3.0
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Growing company
Sr. Category Manager, Indirect (Current Employee) –  Billerica, MA17 July 2018
Isulet is an extremely fast growing company that utilizes a lot of interns and coops to get work done. Promotions from within are rare whereas the preference is to hire from the outside. The avg. employment is less than 2 yrs. Lots of temps and turnover. Work-life balance is not promoted.
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4.0
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Great product challenging work life balance
Sales Associate (Former Employee) –  Minnesota17 May 2018
Great product . Company has a bright future, but limited advancement opportunities and poor work life balance for clinical staff. Expectations vary depending on location and manager.
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3.0
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OmniPod great product for People with Diabeties
Senior Reimbursement Specialist (Former Employee) –  Billerica, MA10 April 2018
the product is terrific, very poor management . recently lots of changes in past 2 years were patients were first priority but has become more number orientated. lots of temps not adequate trainining.
Pros
benefits, work from home
Cons
too much favoritism, too much workload for 8 hr day
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4.0
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Friendly and relaxing environment
Receptionist (Former Employee) –  Orlando, FL1 April 2018
Management very flexible and friendly
Hardest a lot of data entry at times and updating old files into new software
Best thing that there was not rush or pressure
Pros
environement coworkers were the best
Cons
short breaks and lots of work
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5.0
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good place to work however
Customer Care Specialist (Former Employee) –  Billerica, MA28 March 2018
good place to work however the customer care department is over worked and understaffed
management is hard to chase down for answers to procedural questions, micro management for the day to day ops but when a new policy comes down management has no idea how to react
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3.0
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It was a temporary position labeling small packages
Warehouse worker (Former Employee) –  Billerica, MA27 March 2018
It was really easy, I think I'd do it if it was permanent. All I really did was label small packages that needed to be relabeled because of an error, that's all
Pros
fridge/microwave/food truck would come sometimes
Cons
none really
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2.0
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Insulet
Senior Operations Analyst (Former Employee) –  Billerica, MA23 March 2018
A typical day at work consisted of multi-tasking multiple projects with various deadlines. Very little support was given if help was needed. Management was concerned with deliverables, as they should, but it was at the expense of the employee performing the duties. Pressure was insurmountable to deliver and the result needed to be perfect. Anything less than perfection was not tolerated.

Health and well being was emphasized as long as it didn't interfere with "continuous improvement". Continuous improvement was the term used as a guise to expect more from an employee on a ongoing basis. Praise and accolades were fleeting and employees feel like a cog in the machine. There was very little time to regroup or ask for help. Any person or group that could help was under the same pressure you were.
On top of a broken culture, the commute was a intolerable and varied by up to 1-3 hours on any given day.
Weather related travel restrictions were a company guideline. It was encouraged that you work from home during inclement weather. Not all departments subscribed to the corporate guidelines.
Pros
Salary and benefits
Cons
Work culture, workload, incapable management, absence of training
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2.0
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Please don't apply through the agency. They are terrible
REIMBURSEMENT SPECIALIST (Current Employee) –  Billerica, MA21 March 2018
i was here for over a year and nothing was ever good enough. The company hires people as temps to do the same jobs as people who are permanent, but don't receive any benefits and are under paid.
Pros
They have good food and you get your own cubicle
Cons
mangement is never on the same page, not flexible, and temps don't bonus.
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1.0
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Work Somewhere Else
Reimbursement Specialist (Current Employee) –  Billerica, MA11 February 2018
More than half their workforce are temporary employees. People of color are only brought in as temps, you work 6-12 months and maybe you'll become permanent but people of non color are hired directly.
Pros
Free stuff
Cons
Very unorganized, no stability, training is slow
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3.0
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Great product, horrible management
Sr. Reimbursement Specialist (Former Employee) –  Billerica, MA8 February 2018
Wonderful product helping diabetics. I loved my job but management was brutal & HR incompetent. Went from patient priority to sales priority.

People don't leave jobs, they leave managers.
Pros
Remote from home work capabilities
Cons
Lots of pressure at end of quarter & manadatory overtime. Management is oppressive.
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3.0
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Challenged management culture
Vice President, Finance (Former Employee) –  Bedford, MA6 February 2018
Management was generally unable to motivate and drive the organization. In part because the management team was disjointed and without a shared vision of the company's mission and priorities.
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2.0
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Don’t judge a book by its cover
Employee (Current Employee) –  Billerica, MA2 February 2018
From the outside, everything looks great. Good benefits, fantastic product, etc. The inside workings of the company however are broken. Too many people hired too quickly without true need. The management is cut-throat. No real career growth unless your in with the crowd. Company culture is quickly fading.
Pros
Good product
Cons
Company culture is diminishing
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1.0
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Outstanding Product, Clueless Management
Inside Sales (Current Employee) –  Billerica, MA16 January 2018
The OmniPod Insulin Management system is an outstanding product. The work is rewarding because you are helping patients each day. Unfortunately, the culture of the company is trending in a very negative direction.

The trend has been to eliminate certain roles and positions, add it to the daily work load of existing sales reps and then down the road decide more reps are necessary to carry out the various tasks. With recent company growth, management appears to be more interested in how many inexperienced, poorly trained bodies they can put into chairs at the expense of their most senior, experienced reps..

Daily work load is more than most can successfully carry out in 8 hours and management recently did away with all overtime. No clear cut path for promotion within the inside sales team. Quarterly quotas are extremely high and there is constant pressure to exceed the numbers. Significant pay gap between inside and outside reps with inside reps doing more and more work.. Hopefully leadership will recognize past mistakes and not continue to repeat them before experienced reps leave.
Pros
Great product, truly life-changing for patients
Cons
Inadequate training, increased work load, no path for advancement
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5.0
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Interesting field
Manufacturing Engineer (Former Employee) –  Billerica, MA8 January 2018
I was a manufacturing engineering intern at this company for 6 months and Iearned a great deal about the industry. I enjoyed working with my group and the company culture.
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5.0
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Collaborative environment
Project Manager, Commercial IT (Former Employee) –  Billerica, MA27 December 2017
I introduced Agile practices to the business and development staff. This was well received and adopted. Our project management tool was Smartsheet, and we administered our stories in JIRA.
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Overall rating

3.2
Based on 71 reviews
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