Inchcape Retail UK Employee Reviews

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5.0
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Great Company, challenging but rewarding
Salsa manager (Current Employee) –  West Midlands2 May 2019
My 3 years plus have been rewarding and challenging. I have had 3 roles within the company showing great progression, new revised talent and development programme shows the company are activity seeking stars in the company to shine. Inchcape ask alot when at work but high basic salary offers great security in tough times. Sales executives have alot to do but have a great basic with good earning potential from relativly low targets. I have seen alot of changes in the past 3 years or more some good and some that are questionable. The all or nothing commision structure for managers makes it very challenging to earn if you have a poor start to a Q. Fantastic facilties and benefits. If you do the job and have the right attitude your are valued.
Pros
Good basic, good time off
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1.0
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Avoid at all costs!
PA (Current Employee) –  West Midlands5 April 2019
Poor training, zero support, left to fend for yourself, the management are awful and the company cannot keep hold of staff because of these reasons. High turnover of staff and if your face doesn’t fit, they get rid of you
Pros
If your lucky enough to stay long enough you get car discounts
Cons
A tense and pressured working environment
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5.0
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Professional approach
Systems/Project Accountant (Former Employee) –  Chelmsford, Essex21 March 2019
As a multinational company they look to maintain a professional approach to management reporting and data handling.

Tend to have friendly and efficient office environments
Pros
A good work environment
Cons
Undergoing changes which may not be improvements
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3.0
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Ok to Work
Sales Executive (Current Employee) –  Shrewsbury13 February 2019
Like every car dealer very busy, long working hours.
Salary good like for car dealer and ok benefits including company car.
New car every 3 months and some perks.
Pros
Company car
Cons
Long hours
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3.0
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Poor Communication and trust in staff
Used Cars Administrator (Temporary) (Current Employee) –  Derby28 January 2019
My managers are competent people but the company as a whole has a big problem with communication. It is rare that we understand what is going on in the company and problems are solved very slowly. The radio is always playing in the office which is very distracting.
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1.0
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Retail, not motor trade.
Service (Former Employee) –  Northwest22 January 2019
Inchcape Retail ie selling stuff, not motor trade. Large turn over of inexperianced staff constantly needing help and guidance. In 4 years I went on 1 course entitled "Welcome to the brand". Lucky for me i've been in the motor trade for 30years
Everone in service is pritty much on min wage because not paid time and half for overtime (8-6 Mon to Fri 8-5 Sat 8-17.00, £18500pa basic £21000 all in) Bouns is constantly dangled as a carrot and would/could help to make the things more bearable BUT some times not paid even if targets were met. This caused massive motivational problems with-in the team for the peolpe that are "Coin opperated" against the ones that wanted to do a good job.
No control of workshop loading = workshop overloading. Department targets set independently of other departments ie call centre target 70 bookings per day against workshop availability for only 50.... So glad I dont work there anylonger it could easily be so much better!!
Pros
Its a job
Cons
Na
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Life sucking company
Service Advisor (Former Employee) –  Preston, Lancashire15 December 2018
Multiple managers through out the years, at one point they tried to turn it into a VW dealership.
I've seen people crack up under pressure with bullying and intimidation!
No pay rises to match the cost of living.
Now they have employed people who don't have a clue about being a team.
Illness with certain staff is a joke.
Sacking people that take the p__s never happens.
Last so call person who recently left got 30k a year for playing with his phone all day!
Thankfully he's now gone.
Avoid at all costs.
Pros
None
Cons
Working there.
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I’d rather stack shelves in tescos
Service Technician (Former Employee) –  Bmw coopers cobham10 December 2018
Worked for bmw inchcape never again management lies conctantly some of the technicians are idiots who get paid well the ones that want to work get penalised.
Take away the bonus when the company is not doing well
Head business couldn’t win a naughts and crosses game!
After sales management are the worst I’ve seen in 30 plus years in the trade!! Do yourself a favour Halfords is a better bet👍🏻
Pros
No pros only cons
Cons
They will turn you over
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Sales Executives
Sales Exec (Former Employee) –  Tunbridge Wells9 December 2018
I worked for Inchcape for over 10 years , I led because the head of business is a bully , they changed the sales exec salary to earnings dropped by over 60%.
So unorganised , long long hours , managers with no experience .
Worst place to work Tunbridge Wells Audi.
Pros
None
Cons
Everything About the Jon
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2.0
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Trying to be a Big Player
Sales (Current Employee) –  Birmingham, West Midlands3 December 2018
I had high expectations joining Inchcape (best company to work for 2016) and it is absolutely shocking to have to witness what senior CEO's and Managements are doing to the business. Big changes occurred at the end of 2017 that have essentially gutted the business of its best employees and forced it into recruiting substandard people, happy to sit on an admittedly handsome basic and receive a company car with little to no appetite to sell lots of cars. If the Shareholders truly knew what those in charge were doing then the share price would be even lower than it already is. There is Permanent Chaos with new and old systems alike that run shoddily on Shoestring internet and servers the a best described as "unreliable". When these systems go down it inevitably causes Brain ache and pain. The entire business is run on Ipads with little to no interaction necessary between its moving parts (people), which serves to deskill any salespersons ability to communicate with a customer. Embracing technology is one thing, but making sure it works is another. There is no meaningful accountancy on the site you will work at, so expect any financial queries and practice you require to be excruciatingly convoluted and brutally inefficient to carry out. The hours are fairly car sales typical but there is no security lock up so if someone is delayed you get to stay until whatever time they feel like leaving. There is inadequate on site staff which means that sales staff get transporters and delivery drivers rocking up all day long and don't want to deal with it, which then produces a horrible atmosphere.  more... The packages on offer to sales staff sow the seeds for failure and low motivation all the way up the chain, and with some sites in the network experiencing a 100% turnover in staff you would think that the company and those in charge would take a look at what they are doing wrong and try and fix it. BUT, you are told this is the way it is, deal with it or go. Is it any coincidence that the company made these changes and WITHDREW its entry after winning best company to work for? How cynical is that!

if you are looking for a foothold in the industry then maybe get involved and look for something better when you find out you are a good quality. If you have been in the industry before then be prepared.

Its Like they want to be a great car dealership, but they don't want to take the necessary steps to actually make it happen?
  less
Pros
Basic
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Inexperienced management
Sales Executive (Former Employee) –  Cheshire Oaks, Cheshire Audi23 November 2018
Where to start with this over processed clueless excuss of a plc.
I’ve worked the motor trade for over 30 years And inchcape epitomises everything bad in the job.
Manegment are shockingly inexperienced and have no people to people skills they fill the place full of kids who are happy earning buttons but are happy to drive a nice car.
I believe it used to be a good company to work for but I seen no evidence of this.
Do yourself a favour and stay clear of this place it isn’t worth the time and effort shocking place
Pros
Nice car
Cons
Shockingly run company
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look elsewhere for a company that cares
Parts Sales Advisor (Former Employee) –  Cheshire21 October 2018
A typical day begins at 6am by waking up and thinking how on earth will I get through the job list ahead of me and each day ends thinking about the c**p I've had from a company that continually makes its staff miserable, moves targets,and pays minimum wage to experienced staff with more than 30 years experience in the motor trade!!!!!! we run around like idiots from 8am to 5.30 Monday to Friday most days with no lunch break and coffee breaks?????? who has those????? have they been abolished?!!!!!
Booking holidays is a joke the number of weeks in a year x by the number of staff in the department x by each member of staff's holiday allowance x by the restrictions imposed by the CEO (uk)= just don't add up!!!!!!

All this in a state of the art multi million pound state of the art purpose built building less than 2 years after opening there's inadequate storage space, staff morale is appalling, bone idle lazy staff who aren't worth paying in nutshells are better thought of by management than staff that work hard day in and day out and without whom the place would fall apart even quicker than it is now.
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The management at southport are idiots
Sales Executive (Former Employee) –  Southport, Merseyside20 September 2018
Great site and fantastic product but could not work with such unsupportive clueless fools, i have worked with some of the best managers and now some of the worst.
Pros
Great product
Cons
Managers with no ideas
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Modern day slavery
Customer Advisor/Administrator (Former Employee) –  Chelmsford essex4 September 2018
This company is perfect if you have no commitments and can work like a robot. Mistakes are penalised. The management re unapproachable and full of self worth. This company do not support staff when issues arise and put added pressure on staff to put work before anything else.
Pros
Free tea, coffee
Cons
everything else
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1.0
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No support
Receptionist (Former Employee) –  North West7 August 2018
Do not work for Inchcape.
As you long as you keep your head down and keep yourself to yourself you'll do alright. If you have issues with your direct/line manager don't expect any help from higher management. Although they'll follow protocol by the 'book' you're never going to win therefore end up being forced out.
I spent 10yrs in my job working for Inchcape and I loved it apart from a bully manager who played on the weak.
Pros
Perks i.e company benefits
Cons
False support
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2.0
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Avoid like the Plague
Sales Executive (Former Employee) –  Teesside, North Yorkshire7 August 2018
Was new to the Car Industry. Expected to know what you were doing with no training. Long hours and under paid for what you do. More paperwork than you can imagine just to sell a car. Poor management . Just a number. They don’tcare About employees at all. Expect to just make he cars around all day. Check check tickets. Get keys . Check keys. Moody Valeters as they too are over worked.
Sent on courses to appraise car’s to my confusion which was the correct way to appraise a vehicle. As your staff did not do it like you were supposed to on the course.
Training courses were booked in but never happened and got cancelled. Never worked for such an unorganised company in my life. You think your getting a nice business car that is your’s. WRONG its used for test drives and service. It comes back minging and you have to clean it. Your over charged for the use of this vehicle so just be careful if it’s over the 30k price bracket.
Pros
Alright wage.
Cons
Long hours 60+ a week. No training. Poor management.
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2.0
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Frustrating, exhausting, tedious, with no work/life balance.
Sales Executive (Former Employee) –  England2 August 2018
A company which does not care about employees at all. Start with no traning, you’ll get some if you survive. Most of a working day is stupid tasks - moving cars, fetching keys, taking videos of cars, checking stickers, applying stickers - you get the picture. Doesn’t matter if it’s -4 and snowing, if you’re 70 years old, if you’re sick - you still run all day long.
Forced to hard sell customers finance (cash customer=scumbag), overpriced add-ons etc. If you have any integrity - avoid. If you’re smart, avoid as they’ll treat you like an idiot and micromanage at every step.
If you want to make OTE salary expect to work more than 5.5 days a week and be really stressed as no one cars about their work - valeters, workshop, rude admins etc.
Door slamming, swearing, quitting work once a week - daily bread.
On the plus side, if you’re still reading- great team, decent salary (way too many hours,though!), new car to drive (do not mistake - bot YOUR car, it’s a demo!).
Waste of time and health unless you’re a 20 year old with too much energy and want a new car...
Pros
Reasonable salary, car, some good training, team spirit
Cons
Daily abusrdities, no care for people, tedious tasks all day long, no life.
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2.0
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The ship is sinking!
Sales Executive (Former Employee) –  London11 July 2018
Used to be a great company but from when the new Uk ceo started the pay has decreased from top performers earning 60k plus to now max £40000 and more like 30-40k. They don’t want sales people but school leavers that are prepared to work long hours and weekends for a nice company car. Good luck if you have a family to support. If you make it to the next level business manager you could earn even less as they set the bar too high and you will be clearing £1600-£1700 after tax per month if you miss bonus. On used cars they have a price advantage scheme there prices are fixed by a senior secretive team of people that sit in a central office somewhere. Now if you discount a car by £100 the middle management have to email the pricing team and explain your actions to them. I kid you not and they will not show their names in the email! Not great when your old customers come back to buy. Also there is no buzz of the money earned previously. For example if you sell a £35000 suv to a cash paying customer with a insurance product included and you will receive £90 which is £60 after tax. If you sold no products to a cash paying customer you will earn £75 or £50 after tax and strangely wonder why are you bothering at all . This is even if you didn’t discount at all. The commission structure is very unrewarding to high achievers and all of the incentives have gone. Worse commission structure that I have ever seen. There has been a rise in the basic but this is offset by the poor bonus stucture. Also Inchcape seem to put increasing pressure over the years on the sales people with extra  more... paperwork (often extra needless info) and non sales related activity so they struggle to prioritise on selling cars. Sometimes it seems like selling cars and making customers happy is the lowest priority vs other tick box exercises. Also Senior mechanics of 20 years plus have left to rival dealers and independents due to their new bonus structure and for feeling like a number to the company. How many thousands of pounds worth of training has been lost here and inserted into rival companies. Decisions of the upper management in Inchcape have been poor and too extreme in my view and they have lost touch with the people working at their dealership floors. It’s like they’re looking at things purely as accountants to pay their shareholders while the soul of the company is draining out. There is still a good satisfaction in making customers happy but the buzz of the selling has been greatly affected by the poor commission stucture. Also the extra workload of non sales related tasks has made the job virtually impossible to get everything done.  less
Pros
Company car, nice brands to sell, work with good people, higher basic
Cons
Long hours for less money. Strange upper managerial decisions, terrible commission structure
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4.0
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Inchcape Retail
Company Secretarial Assistant (Former Employee) –  Oxford, Oxfordshire26 June 2018
Enjoyed my job and had a good working environment. There was a variety of things to do and being a large company with many franchises under it's wing there was always plenty to do.
Pros
Good pension scheme
Cons
Parking facilities
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5.0
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Excellent place to work
Sales Executive (Former Employee) –  Burton-On-Trent, Staffordshire Toyota6 June 2018
Was a great place to work everyone got on with one another. Great pay company car all the tools you need to do your job. ..............................
Pros
Pay And the Staff
Cons
6days a week
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Overall rating

2.8
Based on 54 reviews
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