Sales Executive (Former Employee) – London – 11 July 2018
Used to be a great company but from when the new Uk ceo started the pay has decreased from top performers earning 60k plus to now max £40000 and more like 30-40k. They don’t want sales people but school leavers that are prepared to work long hours and weekends for a nice company car. Good luck if you have a family to support. If you make it to the next level business manager you could earn even less as they set the bar too high and you will be clearing £1600-£1700 after tax per month if you miss bonus. On used cars they have a price advantage scheme there prices are fixed by a senior secretive team of people that sit in a central office somewhere. Now if you discount a car by £100 the middle management have to email the pricing team and explain your actions to them. I kid you not and they will not show their names in the email! Not great when your old customers come back to buy. Also there is no buzz of the money earned previously. For example if you sell a £35000 suv to a cash paying customer with a insurance product included and you will receive £90 which is £60 after tax. If you sold no products to a cash paying customer you will earn £75 or £50 after tax and strangely wonder why are you bothering at all . This is even if you didn’t discount at all. The commission structure is very unrewarding to high achievers and all of the incentives have gone. Worse commission structure that I have ever seen. There has been a rise in the basic but this is offset by the poor bonus stucture. Also Inchcape seem to put increasing pressure over the years on the sales people with extramore... paperwork (often extra needless info) and non sales related activity so they struggle to prioritise on selling cars. Sometimes it seems like selling cars and making customers happy is the lowest priority vs other tick box exercises. Also Senior mechanics of 20 years plus have left to rival dealers and independents due to their new bonus structure and for feeling like a number to the company. How many thousands of pounds worth of training has been lost here and inserted into rival companies. Decisions of the upper management in Inchcape have been poor and too extreme in my view and they have lost touch with the people working at their dealership floors. It’s like they’re looking at things purely as accountants to pay their shareholders while the soul of the company is draining out. There is still a good satisfaction in making customers happy but the buzz of the selling has been greatly affected by the poor commission stucture. Also the extra workload of non sales related tasks has made the job virtually impossible to get everything done.less
Company car, nice brands to sell, work with good people, higher basic
Long hours for less money. Strange upper managerial decisions, terrible commission structure
General Manager (Former Employee) – Loughborough, Leicestershire – 25 May 2018
5 years I had 4 roles which all included advancement. The issue became that with quick promotions, there was not really any support, only feedback if negative. I took over a loss making and struggling dealership, and turned it around (MB Loughborough). The Brand Director invited me to a meeting in another site and challenged that I was growing Loughborough by under-cutting the other 3 sites in the region. I presented my Accounts, proved we were not under-cutting, and were in fact making more money per sale due to my strong beliefs in a strong process. He apologised and departed, as I did
I Generate customer orders and confirm if cars are available, if not then I look for stock that may be available in certain locations. I chase up on dealt orders for Car dealerships and confirm bonus/commission figures.
Technician and MOT Tester (Former Employee) – Southend-on-Sea, Essex – 2 February 2018
having had 25 years experience in the motor trade covering both main dealers and independants i can honestly say that VW southend is one of the very worst i've worked at, owned by inchcape, the worlds largest automotive franchise operatror, the site in general is run down and exremely outdated. the workshop is at least 10 years behind the times with everything from poor lighting and leaking oil drainers to defective and out of date diagnostic equipment and an MOT bay that should even be allowed to operate. service advisors are too young and in-experienced and really have no clue what to do, and the management are a joke, they either dont know how to run a business or are simply just there for the salary and a laugh, i've seen some blaggers but these people really are on another planet
Technician (Current Employee) – Hampshire – 29 January 2018
Good company perks but always cost cutting and raising the bar for bonus to make it impossible what ever you do its never good enough very nit picky place to work need to cover yourself with everything and you’ll still be blamed for stuff that’s not your fault
Senior Secretary to Director of Financial Services (Former Employee) – London W1 – 1 January 2018
A typical day would be arranging very complex 4 week travel for my Director (4 out of 5 weeks he travelled worldwide, stopping off at various Board Meetings in different continents). I had to produce travel documentation and itineraries and also hold the office and deal with his emails when out of the office so working on my own initiative was taken as read. This was in addition to doing Board papers and managing his email accounts and handling personal finances when he was in London.
Good salary, nice offices and friendly staff
Made redundant and never had the chance to fully reach potential in this company
Aftersales (Former Employee) – Cheshire – 30 December 2017
I've worked transferring across many Inchcape brands and branches over a decade. It went into massive decline. The basic pay is weak, the bonus goalposts moved and the company is tight. Literally to the point I've seen management ration milk useage for tea, get rid of toilet hand wipes and keep staff in compulsory uniform that's so old it's falling to bits. The branch managers (heads of business) are generally there to crush you. You won't get any love. Loyalty is rewarded in a few days holiday but you won't be kept level on pay nor valued. It's a huge company that makes a lot of money. Staff turnover is unbelievable, management only looking on cutting corners to save a buck and the culture is rotten. If you think where you work now is bad and look at some of the shiney brands they have and get tempted? Just think of working for Inchcape like working on the Death Star and your manager has the heart and compassion of Darth Vader. AVOID. So glad I got out! I didn't realise how bad it was until I worked somewhere outside the machine.
Holiday increase with time
Soul crushing and tight, staff turnover, pay levels, bonus goalposts and no respect at all levels
Anonymous (Current Employee) – North East – 18 August 2017
I am a current employee at Inchcape and love working here! I have a great team and support function around me. The company offers some great benefits and progression opportunities. Great place to work!
Excellent benefits, progression opportunities, great culture
Not a nice company to work for, management don't care and do not deal with bullies amongst staff very well. Very business like which is to be expected but there isn't any enjoyment working with miserable staff, the staff turnover is huge as they just get rid of you if you do not perform to their standard. Pay is basic wage die 10 hour shifts
Long hours, no progression, no perks and rubbish pay