Inchcape UK have their priorities and focuses completely backwards. Unfortunately, in an industry where customer service, the customer journey and care are so important (which you are frequently reminded about within the workplace), it is ironic that there is so little care given to these factors within the workplace. The only thing Inchcape seem to prioritise is reducing their costs. They are spread so thin that customer service now seems non-existent. They have cut back on nearly every area of the business and showroom including customer drinks and snacks, plants, cleaning services, staffing and the 'luxuries'. Unfortunately, Inchcape deem these cutbacks as the right thing to do, yet they expect us to deliver the same (supposedly) high-level of customer service in an environment where we're told to treat every penny as our own. Inchcape are in desperate trouble and it is now getting to a point where it is affecting their customers.