work with the american carriers at Glasgow airport learn a lot during my short time with them. it was only seasonal an zero hour contract the group i work with was great with no problems not ideal if you don't drive as public transport is limited as most shifts start just before 6am
Company itself doesn’t even deserve a star if I’m honest. I worked here for just over a year and I’m astounded how this company is still running legally. There’s too many con’s to list but if you don’t want a social life then this is the job for you. Poorly trained/Unprofessional Supervisor’s, poor working hours, day and a half off if you work 4 on 2 off pattern, working long 10-12 hour shifts during the peak season and waiting more than 6 hours for your first break... Forget the second break ever existed because near enough 100% of the time you’ll not even get one or else you’ll even be lucky to even get your first break in the first place, no thanks from management for doing overtime, corrupt management... The list goes on!! Couldn’t be happier that I’ve left this place, some of my colleagues in there I will miss working with.
Colleagues, Airport Discounts
Long hours, Poor Management, Unsocial Hour’s, list goes on.
Security Agent (Current Employee) – London Heathrow Airport, Greater London – 30 January 2018
Have worked for ICTS UK Ltd in London Heathrow Airport for 10+ years and progressed up the ranks.
Hard work is always recognised and rewarded with thanks.
All the staff are motivating and supportive, from security agents, to supervisors, managers, and senior directors.
The working environment is always busy, yet positive on a day-to-day basis.
Shifts and holidays are well managed and flexible wherever possible, taking in to account the operational constraints.
A great company to work with, who consider personal growth. I have had the opportunity to learn many skills and expand my knowledge of the industry by being put forward for many training courses which encompass management and leadership.
Security agent (Current Employee) – Heathrow Terminals 1, 2 & 3 Station – 17 September 2017
I think that it's a good company they look after there staff to motivate them to work harder and when they do arrive at work they will enjoy it and everyday is different from yesterday they do have a lot of flexibility in what ever you desire however you wanna work whatever station you want to be put out there will be no backwards to help you and also like an hour to be there if you have any questions or queries just ask the management that very easy going
Laughable as a security company ! Pay awful, bad management, Zero organisation total lack of respect for staff ! Full of internal politics with little to no chance of progression if your face doesn't fit ! Avoid at all costs !
Some agents are some of the best people you could ever hope to meet
6 days on and only 2 1/2 days off, very little work / Family balance. They swap your shifts all the time and dont consider if you have had arrangements etc. You cant get holiday as they dont have any staff to keep asking for other dates , you may not want but they have free staff.
Poor company with massive turn over of staff and no real concern about this. Management & ground staff have no relationship .
The direct staff you work with are generally excellent and the job its self is rewarding but you are constantly tested for minimum pay rates.
I would avoid like the plague
staff you work with
pay rates, shift pattern, management and company attitude
Security Agent (Former Employee) – Heathrow – 10 December 2016
Everyday dealing with different customers.Working as a Security deals with alertness all the time. It is fun working with the my co-workers. The hardest part of the job is to remain alert all the times.
Security Agent (Former Employee) – Heathrow Terminals 1, 2 & 3 Station – 6 November 2016
i really enjoy working here. The management are really helpful, they always understand the situation. I'v learnt a lot in this company, i learned to work as a team and sometimes i had to handle the situation on my own. All my co workers are really kind and helpful. The hardest part of the job is when we have to stand in the open place doing nothing specially in the winter time. The only thing is that this job is slightly boring because as a security agent you don't really do anything apart from mental awareness. The most enjoyable part of this job is that we work in lively environment. We see new faces everyday, different people from different countries and we everyday learn something new.
typical day involves body and bag searching of staff and passengers, X-ray screening luggage, controlling of access, checking identification or travel documents for all passengers and staff, assisting passengers with their general enquiries.
Working in the airport obviously there has to be rules and regulations for the safety of all of those in the airport however I felt there was no appreciation for the work done. Only negative criticism was given on a daily basis and the shifts were long with brief periods of madness when a lot of flights were going out at the same time. The mood of co-workers and management turned many shifts into a trial and I feel effected the working capability of the team. Occasional words of 'thank you' or 'good job' or 'you handled that well' would not have gone a miss.
Security Agent (Current Employee) – Edinburgh – 6 August 2015
Aviation is a fantastic industry to work in however, Working with ICTS UK you will be expected to work 15 plus hour days be paid a basic pay with no out of hours or bank holidays, have very little support from your station management and regional management, you are expected to tolerate abuse from employees of other companies and passengers, when you complain get told to rise above it. Perks of the job are meeting Celebrities but it is made horrendous by have inconsistancies within the operation
Security Agent (Former Employee) – Bristol, ENG – 2 July 2015
Met some fabulous people, the job would be so much better with more praise noted for things you do, rather going UN noticed, but are keen to knock you when the going is tough, which it really can be, rather than continually testing and scrutinising employee's there should be more training, if you don't let these things bother you, and you don't want to be noticed, this is a good place to work, but it's the same as all bit companies, you are just a payroll number