ICTS (UK) Ltd Employee Reviews

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Absalute one sided managment, they all suck up to the director of operations
Security Officer (Current Employee) –  Warrington, Cheshire19 April 2018
Since the operations manager left in the North West everything went down hill very quickly, the support is not there anymore, it's put up or shut up with the with the supposedly people in charge, any problems you have won't be sorted.
Pros
None
Cons
No help
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Security experience
Security Officer (Former Employee) –  Sunderland17 April 2018
My first security officer job in which I enjoyed and learned everything needed for my posts and job title. Great relationships with clients and other security officers and was a well like staff member.
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Job is easy if it's the Amazon contract
Security Officer (Former Employee) –  Belfast, County Antrim27 March 2018
The job is easy if it's the Amazon contract but if it's Belfast international airport don't bother. The place is run by people that shouldn't even be in a supervisor role people that can't apply common sense. And there are little clicks that used to work in the airport that think they are better than everyone else.And there is a lot of favoritism that goes on.If you really need a job then crack on but there are a lot of better security companies out there.
Pros
Paid lunch
Cons
Long Hours difficult people to work with not great pay
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avoid this security company
Security Guard (Former Employee) –  Rugeley, Staffordshire27 March 2018
why should you should avoid icts security:

1) long hours 12 shifts 6 on 3 off or 4 on 4 off
2) you are subcontract for amazon the staff there are extremely rude
3) booking holidays is extremely difficult
4) night rate and day rate pay the same
5) overtime you won't get paid anymore
6) icts management have no idea what they doing
7) bully you to do shifts if not you wont get hours later date
8) extremely boring job you not allowed to talk to work colleagues
9) rosta is always being changing - short notice
10) call you many times on days off to ask for you for more hours
11) some of the staff do not understand basic english
12) no chance of promotion
13) supervisor dont know what they doing at times
14) zero hour contract
Pros
none
Cons
everything
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avoid at all cost!
Security Guard (Former Employee) –  Rugeley, Staffordshire26 March 2018
typical day: sat waiting near the phone waiting to be called in for work.

what i learnt nothing, just avoid working for them.

management: always changing rules, very horrible, use bullying tactics and have no clue what they doing.

working in amazon the job itself is brain dead. you will learn nothing you are on zero hour contract there is no job security.

shift are 12 hours long meaning no time for family or friends.

do not apply for this company!!!
Pros
none
Cons
long hours, less pay, no job security, rude management
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Pay is not great main bosses in England don’t care about you or your job
Security Agent (Current Employee) –  Belfast, County Antrim25 March 2018
Promised pay rise for over a year and a half never received it , sometimes hard to get days off /holidays covered because there was no one to help out had to cover between are own shifts
Pros
Good staff to work with
Cons
Not great wage
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very bad company stay away warrington
Security Officer (Current Employee) –  Warrington, Cheshire24 March 2018
bad management treated like dirt . no room for progression supervisors and managers already decided
pay is rubbish for the work you have to do.
stay away from here .
amazon lp rule you icts management do not say or do anything about it .
Pros
none
Cons
all of it
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Great place to work
Security Compliance Officer (Former Employee) –  Bristol, Bristol22 March 2018
Loved this job, only left for health reasons.if I could go back I would. Every day is different, hardest part of the job is getting up on a early shift. Great place to work.
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think twice!
Security Officer (Former Employee) –  Dunstable, Bedfordshire13 March 2018
The worst company to work for - you are subcontracted and working for ICTS in amazon essentially you have no rights. Amazon decide whether they want you or like you. if they don’t - it's game over.
Think twice before applying for a job with ICTS.
Often you're expected to work through your lunch break....no sick pay, no benefits that are actually beneficial!
Pros
none
Cons
the whole lot!
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challenging
Security agent (Former Employee) –  heathrow8 March 2018
my duties include profilling passengers passports and checking travel documents were validated to fly. screening bags making sure bags r safe to enter aircraft holds and no security issues are raised.
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Bad place for vetting
Security Officer (Former Employee) –  Warrington4 March 2018
Was there for 3 months then they told me I've failed my vetting with other people sacked us and after a month got us back was there for another month and then I finished a night shift and got an email to say they shouldn't of took us back it's there fault and they are sorry to put us in this position. Now I haven't got a job and I have a baby wich they knew I'm currently looking for a job again but they shouldn't of got rid of us the second time if it was there fault!!!!!!!
Pros
None to say
Cons
Everything about the company
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Wrong place to work
Security Officer (Former Employee) –  Tilbury, Essex9 February 2018
The management is rubbish, is a wrong company to work for if you want to grow in your career.

Institutional Racism is on the high side in the company.

Officers from an ethnic minority are treated with so much disrespect. You can't voice out your right without being sacked mostly in their Amazon contracts.

My sincere advice, wrong company to work for, mostly if it's their Amazon contract stay clear it's a waste of time you will end up getting depressed and frustrated.
This recent pay rise is a trap stay clear...
Pros
none
Cons
Very bad management
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Terrible company to work for
Security Officer (Former Employee) –  Newport7 February 2018
Poor management, even worse communication (lack of), terrible supervisors, and absolutely appaling company to work for. Nothing positive to say about them other than look for work elsewhere.
Pros
None
Cons
Terrible management
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Stay clear
Security Officer (Former Employee) –  Glasgow, Glasgow1 February 2018
Bad management
Bad salary
Bad senior management
Bad comunication skills
Bad people skills
Any comunication sent through emails rather than directly
Cant find anything good to say regarding this company
Pros
None
Cons
Everything
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Great prospects and progression!
Security Agent (Current Employee) –  London Heathrow Airport, Greater London30 January 2018
Have worked for ICTS UK Ltd in London Heathrow Airport for 10+ years and progressed up the ranks.

Hard work is always recognised and rewarded with thanks.

All the staff are motivating and supportive, from security agents, to supervisors, managers, and senior directors.

The working environment is always busy, yet positive on a day-to-day basis.

Shifts and holidays are well managed and flexible wherever possible, taking in to account the operational constraints.

A great company to work with, who consider personal growth. I have had the opportunity to learn many skills and expand my knowledge of the industry by being put forward for many training courses which encompass management and leadership.
Pros
Progression, respect, flexibility
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Eventful
Security Guard (Current Employee) –  Bristol28 January 2018
Working in the airport is a exciting job, I just do not think its acceptable to be paid to little when you are doing such a serious job! Need to consider the pay, because of the risk we take just by being in that building.
Pros
Good Shift Pattern
Cons
Pay
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productive
Security Assistant (Former Employee) –  Distrito de Lisboa18 January 2018
fast environment, interacting with different people every day, passengers, helping them with airport queries, with check-in, also assisting them with their lugagges
Pros
busy
Cons
short work hours
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Couldn't organise a booze up in a brewery!!!
Security Officer (Former Employee) –  Dunfermline, Fife16 January 2018
Long hours (12), same £7.80 rate of pay for day shift and night shift! So called teammates would backstab you, Supervisors didn't know the meaning of supervision, rules changed daily.

If Area Managers and Senior Supervisors don't get their acts together, this company will go down the pan and I'll gladly be the one to flush them!!
Pros
None that I can think of!
Cons
The company as a whole!
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Lower end of the profession
Security Officer (Former Employee) –  Bardon Coalville25 December 2017
Anyone with any ambition should not apply to this group. No proper site instructions, no advancement opportunities unless you're rude and aggressive with the line staff, drivers and HGV delivery staff.
The ONLY reason that you would even consider working for ICTS is, that you'll receive plenty of extra shifts that you haven't agreed to, which balances the fact that the pay is not good.
Due to the fact that the staff turn over is high, and due to the excessive sickness problems (mostly due to tiredness), you'll probably have a secure position if you can work with bullying, bigotted and often beligerant work colleagues.
Pros
Plenty of shifts
Cons
Everything else....
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Racist company
Vlogger YouTube (Former Employee) –  Coalville, Leicestershire24 December 2017
Worst Company ever, needs to be shut down and questioned on equality and diversity. No long term goals for employees just more money for the executives. You are not working with professionals.
Pros
None
Cons
Too many to list.
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Overall rating

2.9
Based on 171 reviews
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2.7Work/Life Balance
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