ICTS (UK) Ltd Employee Reviews

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Amazon sites
Security officer (Former Employee) –  Liverpool, kirkby4 July 2018
Working for Amazon sites they think they can bully you and talk down to you because they are on more money staff are ok supervisors are good lads girls Manager's are Nasty to the security.
Pros
Good canteen & Facilities
Cons
Good work is not recognised with Managers
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Don’t do it
Security Officer (Former Employee) –  West Midlands20 June 2018
Worst Management I’ve ever experienced, particularly at the Amazon sites; complete disregard for H&S and employees, daily threats of dismissal, verbal abuse and intimidation from managers, firing of staff left right and centre, unfair treatment between employees, always short staffed .. the list goes on, definitely not worth £8 an hour. However, If you enjoy being treated like a dog then this is the job for you!
Cons
Icts
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Not a fun place to work
Security Officer (Current Employee) –  Peterborough4 June 2018
Since ICTS took the contract on tings have got worse, management poor you never get answers. Now the say we have less holidays to take don't come here for a job you are taken for a ride.
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No support for newbies
Passenger Service Agent (Former Employee) –  Bristol, Bristol21 May 2018
I was part of ten trainees that started at Bristol Airport with ICTS... and after a few months only two remained employed.
After an extensive (and well structured) two weeks of initial training, things quickly went downhill when thrown into the security hub itself. On-job training was supposed to be provided and maintained by supervisors... but unsurprisingly they were far too busy or just uninterested in providing ANY support to new members of staff.
I was shouted down for providing constructive feedback, and for pointing out delays / inconvenience the passengers were having to endure.
Oh, and six hours standing without being allowed to have a break (even for bathroom!) was a thing most of us didn't agree with.
Cannot really recommend, unless you encounter superiors that actually care about those working under them.
Pros
Good initial training, free parking
Cons
Bad on-going training, poor management, no hoots given about staff or passengers
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Nice Place to Work
Security Officer (Former Employee) –  Bradford, West Yorkshire10 May 2018
nice place to work and very good atmosphere. I like to work in team there. All staff and management were very helpful. I enjoyed the work with ICTS and like the company.
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Very good company to work for
Senior Security Engineer multi disipline (Current Employee) –  London29 April 2018
Great company . large sites all over London , helpful engineers willing to get the job done .
Great work life balance and management style .
all tools and car provided.
Pros
great management
Cons
most of jobs in london, not for me
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Capacity Development
Security Supervisor (Current Employee) –  Amazon, Ridgmont26 April 2018
A very good company to work with; it has a good capacity development program put into place for staff development.

Shifts pattern are well coordinated
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Poor place to work
Guard (Former Employee) –  Dundee / Riverside23 April 2018
All about there own profits treat employees like robots never any holiday cover no benefits very poor workin conditions no thank your for workin Xmas holidays
Pros
None
Cons
Long hours no returns
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Absalute one sided managment, they all suck up to the director of operations
Security Officer (Current Employee) –  Warrington, Cheshire19 April 2018
Since the operations manager left in the North West everything went down hill very quickly, the support is not there anymore, it's put up or shut up with the with the supposedly people in charge, any problems you have won't be sorted.
Pros
None
Cons
No help
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Security experience
Security Officer (Former Employee) –  Sunderland17 April 2018
My first security officer job in which I enjoyed and learned everything needed for my posts and job title. Great relationships with clients and other security officers and was a well like staff member.
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Job is easy if it's the Amazon contract
Security Officer (Former Employee) –  Belfast, County Antrim27 March 2018
The job is easy if it's the Amazon contract but if it's Belfast international airport don't bother. The place is run by people that shouldn't even be in a supervisor role people that can't apply common sense. And there are little clicks that used to work in the airport that think they are better than everyone else.And there is a lot of favoritism that goes on.If you really need a job then crack on but there are a lot of better security companies out there.
Pros
Paid lunch
Cons
Long Hours difficult people to work with not great pay
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avoid this security company
Security Guard (Former Employee) –  Rugeley, Staffordshire27 March 2018
why should you should avoid icts security:

1) long hours 12 shifts 6 on 3 off or 4 on 4 off
2) you are subcontract for amazon the staff there are extremely rude
3) booking holidays is extremely difficult
4) night rate and day rate pay the same
5) overtime you won't get paid anymore
6) icts management have no idea what they doing
7) bully you to do shifts if not you wont get hours later date
8) extremely boring job you not allowed to talk to work colleagues
9) rosta is always being changing - short notice
10) call you many times on days off to ask for you for more hours
11) some of the staff do not understand basic english
12) no chance of promotion
13) supervisor dont know what they doing at times
14) zero hour contract
Pros
none
Cons
everything
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avoid at all cost!
Security Guard (Former Employee) –  Rugeley, Staffordshire26 March 2018
typical day: sat waiting near the phone waiting to be called in for work.

what i learnt nothing, just avoid working for them.

management: always changing rules, very horrible, use bullying tactics and have no clue what they doing.

working in amazon the job itself is brain dead. you will learn nothing you are on zero hour contract there is no job security.

shift are 12 hours long meaning no time for family or friends.

do not apply for this company!!!
Pros
none
Cons
long hours, less pay, no job security, rude management
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Pay is not great main bosses in England don’t care about you or your job
Security Agent (Current Employee) –  Belfast, County Antrim25 March 2018
Promised pay rise for over a year and a half never received it , sometimes hard to get days off /holidays covered because there was no one to help out had to cover between are own shifts
Pros
Good staff to work with
Cons
Not great wage
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very bad company stay away warrington
Security Officer (Current Employee) –  Warrington, Cheshire24 March 2018
bad management treated like dirt . no room for progression supervisors and managers already decided
pay is rubbish for the work you have to do.
stay away from here .
amazon lp rule you icts management do not say or do anything about it .
Pros
none
Cons
all of it
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Great place to work
Security Compliance Officer (Former Employee) –  Bristol, Bristol22 March 2018
Loved this job, only left for health reasons.if I could go back I would. Every day is different, hardest part of the job is getting up on a early shift. Great place to work.
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think twice!
Security Officer (Former Employee) –  Dunstable, Bedfordshire13 March 2018
The worst company to work for - you are subcontracted and working for ICTS in amazon essentially you have no rights. Amazon decide whether they want you or like you. if they don’t - it's game over.
Think twice before applying for a job with ICTS.
Often you're expected to work through your lunch break....no sick pay, no benefits that are actually beneficial!
Pros
none
Cons
the whole lot!
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challenging
Security agent (Former Employee) –  heathrow8 March 2018
my duties include profilling passengers passports and checking travel documents were validated to fly. screening bags making sure bags r safe to enter aircraft holds and no security issues are raised.
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Bad place for vetting
Security Officer (Former Employee) –  Warrington4 March 2018
Was there for 3 months then they told me I've failed my vetting with other people sacked us and after a month got us back was there for another month and then I finished a night shift and got an email to say they shouldn't of took us back it's there fault and they are sorry to put us in this position. Now I haven't got a job and I have a baby wich they knew I'm currently looking for a job again but they shouldn't of got rid of us the second time if it was there fault!!!!!!!
Pros
None to say
Cons
Everything about the company
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Wrong place to work
Security Officer (Former Employee) –  Tilbury, Essex9 February 2018
The management is rubbish, is a wrong company to work for if you want to grow in your career.

Institutional Racism is on the high side in the company.

Officers from an ethnic minority are treated with so much disrespect. You can't voice out your right without being sacked mostly in their Amazon contracts.

My sincere advice, wrong company to work for, mostly if it's their Amazon contract stay clear it's a waste of time you will end up getting depressed and frustrated.
This recent pay rise is a trap stay clear...
Pros
none
Cons
Very bad management
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Overall rating

2.9
Based on 180 reviews
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2.7Work/Life Balance
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