ICTS (UK) Ltd Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
productive
Security Assistant (Former Employee) –  Distrito de Lisboa18 January 2018
fast environment, interacting with different people every day, passengers, helping them with airport queries, with check-in, also assisting them with their lugagges
Pros
busy
Cons
short work hours
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Couldn't organise a booze up in a brewery!!!
Security Officer (Former Employee) –  Dunfermline, Fife16 January 2018
Long hours (12), same £7.80 rate of pay for day shift and night shift! So called teammates would backstab you, Supervisors didn't know the meaning of supervision, rules changed daily.

If Area Managers and Senior Supervisors don't get their acts together, this company will go down the pan and I'll gladly be the one to flush them!!
Pros
None that I can think of!
Cons
The company as a whole!
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Lower end of the profession
Security Officer (Former Employee) –  Bardon Coalville25 December 2017
Anyone with any ambition should not apply to this group. No proper site instructions, no advancement opportunities unless you're rude and aggressive with the line staff, drivers and HGV delivery staff.
The ONLY reason that you would even consider working for ICTS is, that you'll receive plenty of extra shifts that you haven't agreed to, which balances the fact that the pay is not good.
Due to the fact that the staff turn over is high, and due to the excessive sickness problems (mostly due to tiredness), you'll probably have a secure position if you can work with bullying, bigotted and often beligerant work colleagues.
Pros
Plenty of shifts
Cons
Everything else....
Was this review helpful?Yes 11No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Racist company
Vlogger YouTube (Former Employee) –  Coalville, Leicestershire24 December 2017
Worst Company ever, needs to be shut down and questioned on equality and diversity. No long term goals for employees just more money for the executives. You are not working with professionals.
Pros
None
Cons
Too many to list.
Was this review helpful?Yes 6NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Optima empresa
Segurança Privada (Former Employee) –  West Sussex13 December 2017
Uma das melhores com grande possibilidade de progressão
Pros
Bons beneficios
Was this review helpful?YesNo 8Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great workplace and colleagues
Security supervisor (Former Employee) –  Liverpool12 December 2017
as I worked at an Amazon prime site you could say I had it easy. The site was new as well as all the staff in it. The work was long hours but mainly computer based.
Was this review helpful?Yes 2No 7Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
horrible place to work
Security Guard (Former Employee) –  Swansea8 December 2017
The management spy on you using the cctv, also the management tell you that you are not allowed to take breaks, they also contact you on your days off for shifts, if you decline the shift offer, they will then take regular shifts from you.
Was this review helpful?Yes 10No 3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Be warned you will moy have a life
Secirity officer (Former Employee) –  Amazon balby doncaster21 November 2017
Took up their offer of employment two days were training days after only six hours into my training supervisor showed me the rosta he had drawn up. Monday and Tuesday were training days Wednesday and Thursday I was to work at a different site Friday I was off Saturday and Sunday I was back at the original site but on night shift. Told the manager this was unacceptable was told by the manager that this is what I had to work or the job offer would be withdrawn told him to withdraw the offer. I was not willing to work a 72 hour week on basic pay no overtime rate or shift allowance the company was based at amazon balby Doncaster
Pros
Short time i was there other gaurds were friendly
Cons
Rubbish management
Was this review helpful?Yes 13No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good Prospects
Security Agent (Current Employee) –  Edinburgh Airport11 November 2017
So far I have found them a great company to work for. The supervisors are helpful and the manager is always happy to listen and actively engages with everyone.
Pros
Friendly team
Cons
Hours drop in the winter
Was this review helpful?Yes 3No 12Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Racist management
Supervisor (Former Employee) –  London Heathrow Airport, Greater London6 November 2017
ICTS is one company running operation at Heathrow which has Racist management in Delta contract.
Managers have all the time to interfere in personal life of agents and have few agents who give information about their colleagues to be in good books of managers and to get promoted. They track their employees through social media and messaging apps like what’s app. They don’t have any knowledge about people management and how to take care of their employees. Very cheap and dual personality staff and management ICTS has. Feel pathetic to be a part of it.
Was this review helpful?Yes 18No 5Report

Want to know more about ICTS (UK) Ltd?

Ask a question
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not good
Trainer/Assessor (Former Employee) –  Gatwick Airport Station, West Sussex4 October 2017
Worked for them for over 10 years at Gatwick threatened with redundancy told by the Manager that the only other job they could find for me was in Scotland bit of a joke really
Was this review helpful?Yes 11No 3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Amazon Norwich
Security Officer (Current Employee) –  Norwich, Norfolk21 September 2017
4 on 4 off; 12 hour shifts with a paid one hour break. Uniform supplied. 6am-6pm or 6pm-6am on a rolling rota which includes bank hols.you can work out rota for a whole year
Always extra hours available.
Amazon staff on a whole are rude and unhelpful.
ICTS is subcontracted to run security and do most of thier job with hands tied.
The morale for the whole building is very low which is a shame because most of the security teams get on very well and have a good time while working.

The night shift is very .. very boring but there is a lot more todo in the day which makes time go quicker.

All the Drivers are subcontacted and so are all the package sorters and there is very little harmony between all the different companies under one roof which make for quite an unpleasant working enviroment and the moaning and back stabbing are worse than in any other industry
Pros
Uniform Lunch Break- paid- Nice people ICTS
Cons
Boring night shift.. Policy changes every day- low pay
Was this review helpful?Yes 25No 5Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good company
Security agent (Current Employee) –  Heathrow Terminals 1, 2 & 3 Station17 September 2017
I think that it's a good company they look after there staff to motivate them to work harder and when they do arrive at work they will enjoy it and everyday is different from yesterday they do have a lot of flexibility in what ever you desire however you wanna work whatever station you want to be put out there will be no backwards to help you and also like an hour to be there if you have any questions or queries just ask the management that very easy going
Was this review helpful?Yes 3No 12Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive Company
Security Guard (Current Employee) –  London12 September 2017
ICTS, has a mixture of people or staff from different backgrounds.
Is a pleasant place to work and the management are always willing to listen to us
Pros
Nice place to work
Cons
Long distance to work
Was this review helpful?Yes 5No 17Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work and good support from senior management
Station Manager (Former Employee) –  London4 September 2017
Every day was a different dday which brought challenges from clients, employees and using initiative to the role. A hectic but stimulating environment to work in. Enjoyable place to work.
Pros
Good management support and environment to work in.
Cons
Not much benefits for employees.
Was this review helpful?Yes 1No 9Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Dis organised company
Security Officer (Current Employee) –  Edinburgh, City of Edinburgh30 August 2017
company is ok to work for just the fact that you have to wait till near middle of month to be paid
Uniform is ok and if your face fits you get proper training techniques
If you have time off it's frowned upon but discipline is a joke as people are always absent and company doesn't seem to consider the effect it has on employees that attend
No incentive to do overtime as there's no premium rate given
Pros
None
Cons
Nonev
Was this review helpful?Yes 22No 3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
overall bad experiance
Supervisor (Former Employee) –  immingham23 August 2017
in the short time I spent with ICTS I had no training, the manager was not bothered about helping me to progress upwards although helped the other female supervisor progress.
The management above the site managers wanted to help to get training but never appeared.
Pros
none
Cons
too many to say the contract comes before the staff
Was this review helpful?Yes 16NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Aweful.
Security Compliance Officer (Current Employee) –  Bristol Airport22 August 2017
Most definately would not reccomend this company.

If long hours, aweful pay and rude management is what you are after - go right ahead!

I would stay clear of this company as you get no life.. minimal benefits (Infact.. actually.. thinking about it you get no benefits?) and you are treated awefully. They make it very clear that you are just a number of a spreadsheet.
Pros
Paid Lunches
Cons
Long Hours, Rude Management, Aweful rostering.
Was this review helpful?Yes 11No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Most disorganised and frustrating place i have worked
Security supervisor (Former Employee) –  Doncaster, South Yorkshire22 August 2017
Very disappointing, I was taken on as a security supervisor at the new Amazon warehouse in Doncaster. The money was good and there was no weekends. But during shift don't expect a break, don't expect to have lunch, don't expect anything or you will be dissappointed. Horrible pay structure, horrible communications, and no management what so ever. I can now see why they are constantly recruiting. I would rather be on the dole than work for this company, nobody cares about your welfare and there is no work/life balance and it's very unhealthy to work in the conditions I was in where you would get a lunch break, probably, eventually but the canteen will be closed and you will be eating out of a vending machine.
Pros
No weekends as a supervisor
Cons
Everything else.
Was this review helpful?Yes 17NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
As a interviewer with united airline passenger with unique experience
Passenger interviewer (Current Employee) –  London Heathrow Terminal 219 August 2017
interview passenger along with checking documents with hand held device with provide customer all kind of help they required as printing boarding passes and bag tags and other information support
Pros
Good managements
Cons
Good hours
Was this review helpful?Yes 1No 11Report
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at ICTS (UK) Ltd. Our community is ready to answer.

Ask a Question

Overall rating

3.0
Based on 153 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
2.9
Salary/Benefits
2.7
Job Security/Advancement
2.8
Management
2.6
Culture
2.9