It is a job where no day is the same you get a different amount of calls every shift from the standard calls to what can be a life-threatening situation. There is sometimes a lack of support from those who are clinically trained so you cannot always get the guidance needed, this being said some members of the clinical team go beyond to help you and after a difficult call will also check on you. Only a small percent of management will actually check on your health and wellbeing, and some will make you feel when your unwell or unable to attend that you need to so you do not have any repercussions. In a lot of serious situations, it has been health advisors helping other health advisors and sometimes even helping clinical staff rather than any clinical or management stepping to help the health advisors when needed which can bring down morale.
It is a fast-paced job that needs you to be able to listen and act quickly but it is a stressful job with high burn out rates, it has been the job where I have been able to help people and I am proud of the work I achieved there but also there could be more recognition for the work staff do..
Colleagues are supportive.