Housing 21
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Housing 21 Employee Reviews

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United Kingdom156 reviews
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4.0
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relaxed environment, lovely residents, trained in all aspects of the job,courses can be attended, variable hours but not always given the amount of hours you need
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1.0
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Avoid housing 21 at all costs. They do not care about their staff or residents, only the money. I am absolutely appalled at what I’ve seen since working for this company. Due to this I will never, ever trust a care company again.
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5.0
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Clean building, Lovely residents, Friendly staff. New management that are realy good for the place. Lots for the residents to do activities, trips out, restaurant to have a meal, hair salon, shop on site overall a lovely place to work. Recommended.
Pros
One particular member of staff needs a slap rest ofnstaff lovely.
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1.0
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Where do I start for the Stone care home?!? Bullying happening daily and nothing been done about it when reported. The less you do the more you’re thought of. Unreliable staff, I wouldn’t have my relative living here. Doesn’t matter if you do 7 or 47 hours a week you’ll still get a phone call on your 1 day off asking you to come in then when you say no your hours get dropped. Then again they ring asking you to cover shift because they know you’ll say yes. Could be a really nice care home if they actually listened to staff and did anything about concerns raised. Absolutely no confidentiality, everyone knows everyone’s business. Don’t work here unless you’re happy to be bullied, talk about behind your back, no help or support if you struggle with anything. Turn over of staff is so high and there is good reason. A lot of two faced staff so watch your back. I could go on and on. Come join see how bad it really is.
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1.0
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Everyone so nice but I think it’s very 2 faced, your face fits or it doesn’t, if you get accused of anything don’t expect any support from seniors or management, they just believe the person who reported you, you get thrown to the wolves, I wish I’d never set foot in the god awful place!!!
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5.0
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The hours worked for me, the hardest part was when you had done a night shift and then one of the day shift colleagues phoned in sick and you had to cover some of the calls when you were tired.
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2.0
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The job its self was brill, the people I cared for was brill. The staff team were brill. The manager was a different story. Not very supportive very high turnover In staff and noone from Hr questions why this is. The assistant managers were very good. As long as the gm wasnt In it was a nice place to work. I would return to the blackmore st site if a new gm was there.
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1.0
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Was a care assistant at Goldfield court west Bromwich, Care staff treated very poorly, no respect no help from management, disciplinary for everything. Some staff not getting disciplinary for same things as others where.The management work staff into the ground..Dont work there.
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4.0
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Outstanding company to work for. I wear my lanyard with pride and having the job I have everyday I give it my best it's the most rewarding job and I get paid for it... The opportunity to learn and book on courses is great I've learnt so much met so many wonderful people in and out the industry.
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4.0
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amazing 4year working for housing 21 left due to progression as no senior role available now only acm,residents and staff are lovely and relaxed atmosphere,great team work, change in shift patterns a bit of pain at times
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1.0
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Poor management. Poor care. Poor staff communication just and overall bad place to work would not reccomend to work here neither would I recommend putting yourself or relatives here
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3.0
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freindly environment, bothe with the customers and teh resident. the job comes with its own difficulties but once you get into the hang of it its fairly simple. occasionly you have to deal with emergencies where you have to think quick on your feet but theres usually someone else there to help tack the situation.
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1.0
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Work life balance is rubbish homecare is what they specialise in or did they give you quite a lot of calls in the day you didn’t get paid for your travelling time you only got 20p milage which as everyone knows there is not enough They will ring you on days off constantly pester you make you feel guilty if you’re not very well because I can’t cover the shift I would not recommend working for these

ithelps
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2.0
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Can’t complain about pay which is above min wage but management don’t do anything about bullying or listen and expect you to work with bullies,which results with good careers leaving and bullies staying which don’t care about their job or role
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5.0
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Love working here, fantastic approachable management, hard working staff and lovely clients. It's like care in the community but within one complex, only about 40% actually receive any care
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2.0
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The place of work was such a lovely environment but the company employed unqualified managers who did not understand what leadership entails.

As a result, most service user's needs are not adequately met. There is no consistence in individual Care plan reviews. Most carers are not of a caring nature,recruitment is unprofessionally done.
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2.0
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I think the management need to take on board there that when an ememployee comes in to report cases of bullying it should be dealt with not brushed i der the carpet which then leads to good reliable staff leaving and the bullying carries on with nothing been done
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3.0
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This is more a carers role as vulnerable people need help not someone who can't help other than ring for assistance that can take up to 2hrs sometimes to arrive not there fault covering a full district more funding desperate needed
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5.0
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The pay is not reflective for the level of responsibility and the job role.
There is a very small pay gap between the care staff and management team.
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3.0
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Housing and care 21 is a good company to work for everyone is very friendly the people who live there are very friendly as well its an independent home where I work in not a care home we can all work as a team or on our own l do a bit of both i do enjoy working there it's just out of the way I don't drive so the only way I can get to work is by bus I would rather have a job near where I live
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2.0
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It was difficult to find work/ life balance when I worked with them between 2013-16, maybe things have improved since then?
Good place to start if you have been out of work for a while to get back into work.
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