Cleaner (part-time) (Former Employee) – Flitwick – 12 March 2019
okay good company I leant loads from this company the hardest part was it was 3 different blocks most enjoyable was talking to the residents typical day would be cleaner every room and had manager go round and make sure it was up to standards
Night carer (Former Employee) – Derby – 8 January 2019
Used to work in extra care place for these people. I used to work nights on my own. No support from management. Putting on you all the time. When something went wrong you where on you own. They do not care about you, believe me. The supervisors are useless, one only got the job because no one else wanted it, so what does that tell you? Awful people, dont work for them and of course theres the usual back stabbing staff.
Very caring association concerned for acces to high quality housing for all
Court Manager (Former Employee) – Rochdale , Ian Fraser Court OL 111TZ – 7 December 2018
The organisation had a wonderful mission , that's is to help elderly people to mange and ,have a wonderful life in a sheltered accommodation. They did this buy managing high quality accommodation. They also provided extra care schemes and other services to support aged person in their own property Dining room services Low level support Cleaning service Shower service Activities and other services on court E.g. health support
Home Care Assistant (Current Employee) – Ipswich – 24 September 2018
I enjoy working here. Its a large building with 32 self contained flats. The management structure changed not long back but it's even better now. Management always helpful and supportive. Training always kept up to date. There have been times that management have stepped in to do visits so staff can have their break! Love the team I work with... Just brilliant. Pay went up from £7.80 to £9.83. All the service users are lovely to care for and very grateful, really makes you feel good and appreciated.
Carer (Former Employee) – Suffolk – 13 September 2018
Promise you hours yet not enough or the opposite too many. Go in one day plan your life then the next the rota has changed. Never enough staff, if you run late into your break tough you just don’t get one. I worked days and nights and was still helping people to bed at midnight! And you get promise of progression but that’s just something they say to keep you happy. If you leave you’re the bad one...threatened with a safeguarding if you don’t return your uniform within a week! Not the place to work. Ive worked in the community and in a care home...this is a cross between the two but expected to work like a care home employee. Steer clear.
Service Team Leader (Former Employee) – Kent – 18 August 2018
Great place to work Worked for them for a number of years Honest caring kind compassionate One of the best housing teams I ever worked with Over all amazing Sara at Ashford and Cath at Ashford are amazing 5 gold stars for them.
Anon (Former Employee) – Cramlington, Northumberland – 8 August 2018
Management do not listen to you, there are 3 residents who rule the roost and this is why people aren't moving in. The former manager filled all the flats and she had the place booming with fayres in the communal lounge luncheon and breakfast clubs but these 3 residents try to wreck everything as they didn't want any of the above happening. They run the place, you do as they say or you leave. Higher management continued to let this happen. So no backing from them and that is why managers are leaving .
Co-ordinator (Current Employee) – Birmingham, West Midlands – 1 August 2018
I've been with HC21 since Nov 2016 - since joining, I have been involved in quite a few projects which has massively improved my skills and confidence. I have had great support from my managers and colleagues.
Progression wise - I have been put forward to a management course internally and awaiting my certificate.
Appraisals and 1 to 1's were valuable as I had the opportunity to have honest and open conversations with my manager regarding things I wanted to get involved in to develop my skills and they have always tried to accommodate when and where it was possible.
I have an amazing team (immediate) and a department as a whole and I would definitely want to progress within.
Our CEO, COO and Directors are very approachable (they even come out every Christmas party and stay out with us) no hierarchy!
When I first joined, I was introduced to the CEO who happily had a conversation with me.
It is busy, its challenging, I stay later sometimes to catch up on work load... But all jobs have pressures regardless of level!
I can truly say that I am proud to be part of HC21 and the Investors in People - Gold award was definitely well deserved!
Home Care Assistant (Current Employee) – Derby – 3 June 2018
i have worked here over a year and the whole time i have been here we have always been short staffed with the promise thing will get better once we get more staff always shifts uncovered and always being asked at short notice to cover shifts or do double shifts.
you get a 30 minuet unpaid brake in a 8 hours shift but that is if you get it most of the time calls run over or pendant calls need answering.
there is also no thing as confidentiality here as if you do anything wrong the whole place will know the next day while i have been working here there has been a few girls been taken off giving medication this should be kept between management but this is never the case as there is not always management on site to do this persons medication also even when management is on site they dish out the medication to the other staff who are already busy with back to back runs.
housing and care 21 (Former Employee) – uk – 9 February 2018
to many departments doing less and placing this on court managers to deal with. sort of place that if your face doesnt fit then you are out. I did enjoy my job. tenants were pleasent but assistant court manager a pain.
Very varied daily work. Could be contractors on site visiting flats or carrying out major works. Budget reports, health & Safety checks, staff 1-1's. New clients visiting the court, signing up new clients to tenancy agreements. Dealing with tenant issues, repairs, GP, external services. Emergencies, fire, ambulance, etc. Dealing with families concerns, visiting services. Providing social activities and enabling tenants to take part. All Housing & Care paperwork completed, daily, weekly & monthly targets.
Providing a good living environment, good variety day to day.
Dealing with sudden death, out of hours fire alarm. providing evening activities (unpaid)
Recruitment Administrator (Former Employee) – Wolverhampton – 15 January 2018
dont tell you nothing that is happening in the company. manager comes and chat between them. learn how to use their website. colleagues ok. some day fun ND SOME NOT LIKE ANY COMPAGNY GOT GOOD AND BAD DAY
Health Care Assistant (HCA) (Former Employee) – Doncaster – 29 December 2017
Was fine to start with untill I had an accident at work had to go on sick and no managment even phoned to see if I was ok management only out for themselves as long as the shifts are covered they don't care always wanting staff not enough time to get to one client to another had to be in two places I at the same time hence eating on he go not good .its 0 hour aswell
Sometimes you didn't get lunch eating on the go .
Not so much the hours it's all the dashing about to get to next client not enough time .
Health Care Assistant (Former Employee) – Thirsk – 25 November 2017
Your face has to fit to do well here. As long as you are doing 40-50 hours a week and not taking your days off then you are treated okay. There is constant nit picking for most people unless you are a favourite employee and highly protected no matter what mistakes are made. Left the job through injury at work, so they kept my holiday pay.
Long hours, promises made but never full filled lack of support