Questions and Answers about Hotelcare

Here's what people have said about working and interviewing at Hotelcare.

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The best questions are directly relevant to Hotelcare.
  • What is the work environment and culture like?
  • How are the working hours?
  • What are some tips for doing well in the interview?

34 questions

Thank you for your question. We are currently researching best providers to match our employee needs based on a recent employee survey analysis.

Answered by Hotelcare

Thank you for your question. Our teams are the heart of the business. I am happy to say that since being under new management many of the issues raised have seen a significant change and improvement. A number of changes have been made at senior management levels to help improve the culture at site level. At Hotelcare we now work hard to create an inclusive environment where our employees feel supported and valued for the work they do. This won’t happen overnight, but it's an ongoing focus and we have a clear strategy and action plan to make us the employer of choice.

Answered by Hotelcare

As with all Operational roles, there is a target to be met. This is based on the contract we make with clients, a long history we having working in hotels and the motion studies carried out by experts. For specifics about the particular sites you may like to work at, please contact us using the information on our website.

Answered by Hotelcare

Thank you for your question. As with all interviews, preparation is crucial. It would be a good idea to have a look at the Hotelcare website to gain a better understanding of the organisation and review the job advert to confirm that it is a role you are surely interested in. At Hotelcare, we do not necessarily look for experience as full training is provided, we are looking for friendly people who have a passion for customer service and the determination to achieve.

Answered by Hotelcare

Thank you for your question. Working in any of our front line roles can be one of the most physically demanding jobs you can have in a hotel and usually only attracts National Minimum Wage rates. Keeping great employee’s is important to maintaining housekeeping solutions and we quickly recognised that something needed to happen to keep these great people and stop them going to a competitor. Therefore, we introduced a bonus scheme which allows our employee’s to achieve a monthly bonus. This has helped tremendously in retaining great people and allows us to offer consistent teams to our client sites. Valuing our employee’s has always been of upmost importance to us as a business. Relaying this message to 4,000 people can be challenging and something that we don’t always get right but, we keep trying to get this right. We know that looking after our people will mean we can look after our clients.

Answered by Hotelcare

Thank you for your question. We strive to offer a simple and fair recruitment process. To apply for any of our roles, please visit www.hotelcare.co.uk. If your application is successfully shortlisted, you will be contacted by a member of the team who will invite you in for an interview with Hotelcare. Successful hires will then need to go through an on-boarding process where full compliance checks will be carried out.

Answered by Hotelcare

Due to the nature of our contracts with our clients, Hotelcare are unable to offer full time hours. We offer zero hours, flexible contracts. On average, our employees working within hotels work between 20 - 40 hours per week.

Answered by Hotelcare

Thank you for your question. All Hotelcare employees are paid on the last working day of every month. Please note that due to the cut off date, all hours that you work over one calendar month, may fall across two pay dates.

Answered by Hotelcare

Thank you for your question. Hotelcare have always believed that if we can treat our colleagues with respect, manage their expectations and meet their aspirations, we will get a team member that is committed and productive. At Hotelcare we work hard to create an inclusive environment where our employees feel supported and valued for the work they do. We offer meaningful career progression along with the opportunity for all employees to join our Team Leader qualification Apprenticeship scheme.

Answered by Hotelcare

Thank you for your question. Working in any of our front line roles can be one of the most physically demanding jobs you can have in a hotel and usually only attracts National Minimum Wage rates. Keeping great employee’s is important to maintaining housekeeping solutions and we quickly recognised that something needed to happen to keep these great people and stop them going to a competitor. Therefore, we introduced a bonus scheme which allows our employee’s to achieve a monthly bonus. This has helped tremendously in retaining great people and allows us to offer consistent teams to our client sites. Valuing our employee’s has always been of upmost importance to us as a business. Relaying this message to 4,000 people can be challenging and something that we don’t always get right but, we keep trying to get this right. We know that looking after our people will mean we can look after our clients.

Answered by Hotelcare

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