As someone who worked part-time at Hotel Chocolat, it was a decent weekend job to have whilst I finished my degree. I learnt a lot about chocolate, and got free chocolate almost every shift, which was a nice perk.
Senior management has always been problematic but if you're a sales advisor and not working too much, it's relatively easy to ignore the bad organisation.
The customers in the store are generally easy to deal with and there aren't many issues. However, it was easy for thefts to occur because the store had no alarm system.
Christmas is the busiest and hardest time of the year, so it is tiring, especially on long shifts. However, the chocolate and general excitement people have about chocolate is an enjoyable part of the job.
Some free chocolate, great 50% discount on all products, easy customers
Long hours during seasonal periods, bad organisation