Hotel Chocolat Employee Reviews in Glasgow

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5.0
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Featured review
Hotel Chocolat selected this as a representative review
Lovely place to work.
Sales Advisor (Current Employee) –  Sunderland, Tyne and Wear13 June 2019
Management are great and very supportive. Lovely environment to work for with a great team atmosphere. Management are flexible with what I can work. I have also learnt a lot whilst working here so far.
Pros
Staff discount, good management
Cons
None
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2.0
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Hotel Chocolat, more like Hotel Horrible Management 🤔
Keyholder (Current Employee) –  Glasgow, Glasgow22 September 2019
There’s no time off from the job, with a facebook page constantly sending notifications from management, with the expectation to read and respond as soon as possible. Management have bullied many people out of the job, with little regard for mental health, managers will also chose their own personal friendships over the well being of their team. Staff are utterly expendable, with staff members who have worked for the company for many years being disregarded. Staff members are expected to pick up many of the managerial tasks, whilst not receiving extra pay, whilst managers receive promotions and pay rises. The job is incredibly fast paced and management never train up new starts, with the expectation of other staff members to train them, particularly on the cafe. If you’re wanting to apply as a christmas temp I would recommend against it, as the manager will constantly belittle you and talk behind your back that you don’t know how to do the job, despite them not training you up. Very little reward for what at sometimes can be a very stressful job. It’s a shame because the company it’s self is a good company to work for, fair pay, good discounts, good ethics, however this branch in particular has many issues, rooted in management.
Pros
free drinks, good discount
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2.0
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Robotic
Sales Assistant/Barista (Current Employee) –  Glasgow20 June 2019
Employees are constantly bombarded, even out of working hours, with new rules and stipulations of the job. It's very stressful with very little reward, a very strict working environment. Usually a sales assistant will be doing a lot of managerial tasks with no extra pay.
Pros
Free coffee
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4.0
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Overall Good Place to Work
Keyholder Supervisor (Former Employee) –  Glasgow, Glasgow19 January 2019
Team members make the job worthwhile.
Always good quality products and decent wage.
Always encouraged to try the products to know what its like.
Basic training but covers the requirements.
Pros
Company wide incentives
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Overall rating

3.6
Based on 150 reviews
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3.4Work/Life Balance
3.3Salary/Benefits
3.2Job Security/Advancement
3.1Management
3.5Culture

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