Hotel Chocolat
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Hotel Chocolat Careers and Employment

About us
Luxury British cocoa grower and chocolatier Hotel Chocolat was founded to make people happy. Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success.

The first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager
 – more... is still at the helm. Today, we have more than 100 stores across the UK and internationally, with presences in Hong Kong, Japan, Scandinavia, Spain and the United States. We also have concessions in John Lewis, Next and Ocado and we operate two innovative cacao-cuisine restaurants: in London’s Borough Market and at our Saint Lucia hotel, Boucan, in the grounds of our eco-conscious, organic cocoa plantation.

One of the few chocolate makers to grow our own cocoa, we connect the world of sustainable cocoa agriculture with the hedonism of top-quality chocolate. This makes us unique in the UK, and gives us an unrivalled understanding of what impacts the taste of our chocolate, right from the growing tree.


Together we have achieved some amazing things!:

•Only British chocolatier to grow our own cocoa

•Created partnerships with over 170 cocoa farmers in Saint Lucia through our

Engaged Ethics programme

•Opened a medical centre for a cocoa-farming community in Ghana that

provides crucial healthcare to more than 5,000 people.

•Developed the world’s first single-côte chocolate bar


We’re just getting started. Come and be a part of what’s next.
 – less
See Why Join Us

What is it like to work at Hotel Chocolat?

3.4
Work/Life Balance
3.3
Salary/Benefits
3.2
Job Security/Advancement
3.1
Management
3.4
Culture

What are people saying about the leadership at Hotel Chocolat?

Picture of Angus Thirlwell, CEO of Hotel Chocolat
77%
of employees approve of Angus Thirlwell’s performance as CEO
CEO Approval is based on 87 ratings
4.0
Fast paced
Written by Picker/Packer (Former Employee) from St. Neots, Cambridgeshire on 25 June 2020
I was employed by a recruitment agency who worked within the hotel chocolat factory.
Mostly picking and packing work, packing was fast paced and you had to make sure you put all the sufficient labels and packing in the parcels. Packing could be hard work as you had to establish how to pack things correctly without them getting damaged.


The work
 - more...
Pros
Pay, recruitment staff were pleasantly helpful
Cons
Clicky, stressful, unrewarding at times
See Hotel Chocolat reviews about management

What jobs are available at Hotel Chocolat?

Top work locations
4.3
Exeter
4.3
Southampton
3.5
Milton Keynes
3.5
Cambridge
3.3
Sheffield
Most popular roles
4.5
Retail Sales Associate
4.3
Store Manager
4.3
Assistant Store Manager
4.3
Seasonal Associate
3.9
Sales Assistant

Hotel Chocolat jobs:

What did candidates say about the interview at Hotel Chocolat?

Interview experience
Based on 57 interviews
Favourable
Interview difficulty
Based on 57 interviews
Easy
Interview process length
Based on 57 interviews
About a day or two
See Hotel Chocolat interviews