Thank you for taking the time to post a review. Good luck in your new role.
Thank you for taking the time to post a review, and for recognising the fantastic People.
Nice review, thank you very much! And for recognising we're a Customer First business!
Thank you for taking the time to post a review. I'm sorry to read that you didn't feel valued, however what you've said doesn't sound right and I'd like the opportunity to learn more about what made you feel this way.
Please feel free to get in touch
Director of Sales, Service and Customer Relations
Thank you for taking the time to post a review.
We have announced some necessary changes recently. It is very hard for the People potentially impacted by these changes but all the way through our focus has been on making it the best it could possibly be for them.
It's difficult to respond to your comments regarding management without further context. I'd appreciate the opportunity to learn more and so if you'd like to speak to somebody further, please get in touch.
Aaron Ali, Director of Internal Operations.
Thanks for posting a review. It sounds like we have had a disagreement which is unfortunate. Customers rate the performance of our engineers at an amazing 9.6 out of 10.0 so normally the Frontline does a great job in the eyes of the Customer. That being said the work we do is complex and if something does go wrong it is emotional for our Customers which is why we have a formal complaints process. We uphold complaints for our Customers when appropriate but quite often we are honest and tell them that their perception is wrong based on the evidence at hand.
This may be one of those cases where if a purely subjective decision has to be made we will side with the Customer as at the end of the day we all work for them or there is no point. Your opinion is just that and you are welcome to it but if you want us to be a less Customer focused company then maybe it is best for all that we have parted ways. I do truly wish you the best.
Greg Reed, CEO, HomeServe Membership
Thanks for taking the time to post a comment. It definitely feels like a family, and that's all down to the People!