A good company in my experience,lots of knowledge gained and more to learn. A pleasant working environment and it feels like you can really make a difference to peoples lives by helping them live a healhier lifestyle.
Supervisor/Sales Assistant (Current Employee) – Devon – 7 March 2018
I worked in a relatively small store making it too close. Everyone brought their personal problems to work, so you're being paid to deal with customers problems and the problems of everyone else. Extremely unprofessional. There's also a lot of pressure to pass tests which isn't too much of a problem, but I have yet to receive my certificates from over 1 year ago. The hours are rubbish, they say you can advance (which I have yet to see, and advancing to management is not worth the added stress), and there will be opportunities to work more, but only if you want to travel several miles to work in different stores (they will pay for you travel which is good). All the company cares about is numbers. Management skills of those in charge of stores is poor; I have never been so paranoid going to work and also leaving work, a day off doesn't feel like it really is because 9/10 the staff and management text on your days off as well, whether it be about things to do with work; asking where things are and if you have seen something, so there is no respite from the job. It's a small and measley store job, there shouldn't be the level of stress and anxiety you feel to come along with it. Discount is good, 25% off year round and then 50% off for a few days before Christmas. Commision is also okay as long as you meet the criteria to get yours.
Discount and commission
No advancement, minimum hours, poor management, poor staff, and high amounts of stress.
Sales (Former Employee) – Head Office – 15 February 2018
I was a head office employee. The management are arrogant and worse still bullying. Huge staff turnover thanks to intolerable treatment. Wouldn't trust any of the senior people as far as I could throw them. Management style involves shouting at people until they cry. You're expected to do very long hours and give up your own time for no reward. Avoid this employer at all costs.
Supervisor (Former Employee) – Dover, Kent – 13 February 2018
Tiresome job which included traveling for training. Very underpaid but stressful and tiring job. I became ill through stress working here as a supervisor and when I handed my notice in they had the cheek to advertise my replacement as £2/ hour more without ANY training that I had taken..diabolical
Learning the products
Upper management, poor pay, working all hours all year round
Sales Executive (Current Employee) – Harrogate, North Yorkshire – 13 February 2018
all training is expected to be done in your own time, unpaid. Managers hide away from the tills and don't really do their job while being very happy to tell staff off for not asking every customer if they want a loyalty card and then attempting to force them into getting one. Staff are very patronising and unprofessional and you are expected to learn a lot for minimum wage pay. The training is supposed to be A level but is all multiple choice questions and only covers the very basics of what they sell.
Discount, but it's still cheaper to shop in other places
they really want you to get into the healthy lifestyle and if you work here your coworkers will have a free pass to give you health and fitness advice so be careful what you tell them. your managers will push you to sell to each other - let alone how they encourage you to swindle elderly customers. if youre a vegan youre basically a H&B employee.
Supervisor (Former Employee) – London – 22 January 2018
Rubbish pay, degrading job for employees and customers. Employees are made to repeat the obnoxious line of 'HOW CAN I HELP YOU' in the customers face. Fuss is made over anyone taking holiday however the manager can go on a joy ride as much as they want throughout the year. Managers hide in office all day avoiding customers, without helping their team and get annoyed when employees call them down for help. Expectations of the short time you are supposed to pass exams and learn everything you are supposed to is ridiculous. Certain Managers throw their teams under the bus and take no responsibilities for anything that goes wrong.
Sales Assistant (Former Employee) – Eastbourne, East Sussex – 17 January 2018
Great store,the discount is pretty good. Downside is the survey referrals,one bad comment can denature all and cut the chance of getting commission ..and sometimes the comment is so vague ,or it was something we could not help I.e. busy atmosphere.
The Shrewsbury store moved and was staffed with younger ignorant staff who were pushy and tried to upsell everything. Management don’t suit the natural and friendly ethos of the brand. Forced to be in customers face. Bad and inconsiderate management. Unprofessional distribution of hours. Will not be returning, even as a customer. Not the first time I have heard negatives about this store.
Forced to be in customer’s face. Incompetent staff
I have to admit it wasnt exactly what i expected but its a nice relaxed retail shop perfect for someone that just wants a bit of light work
Perhaps not the best fit for a young man or woman looking for a fun party sort of atmosphere where everyone goes out after work however for an older staff member who just wants to to do the job and get home it's great
SENIOR MANAGER (Former Employee) – Midland – 31 December 2017
Wages are poor Many unpaid hours Not paid for the work pressure Holiday still leftovers due to poor recruitment Staff drain a lot due to poor wages Advertising all staffs are qualified but not paid for the qualification
Sales Advisor (Current Employee) – Manchester – 15 December 2017
Horrible place to work , not allowed to talk , even if it involves work . Too much work required to do all at once , For the amount of work and learning you have to d o, the wages are diabolical ! Feel under appreciated , don't have to get a break up to 6 hrs, on the whole a very bad company to work for !!