Glasgow (Former Employee) – West end – 22 September 2018
Good job shame about management & supervision. Can't retain staff as they undermine lower level staff. They ask for personal email passwords of staff, shout at staff & make false allegations. Staff recently walked out and fired for unsubstantiated allegations such as theft. Understaffed so makes learning the job more difficult. Berate as oppose to talk to staff like adults.
Bad Management overall. They fake customer reviews in order to reach month end targets. No breaks.
The new manager (EVA) Somalian lady has no respect for any staff whatever their age or role in the store. The Assistant manager is her boyfriend/toy boy that also pays no attention to any of the customers and harreses all female staff in the shop.,
Manageress (Former Employee) – n wales – 14 September 2018
hard work and periods of lone working in smaller stores . i learned a great deal about vitamins and minerals and how and why our body requires them. always in retail the most enjoyable part of the job is meeting customers
points reward cards and discount
lone hours and difficulty in getting cover when required
Great if you have an actual real interest in health supplements
Store Manager (Former Employee) – South West – 2 September 2018
Incredibly under staffed to the point where I once worked 17 days on the trot, and that wasn't considered an oddity. I would like to see how GDPR is affecting H&B as the KPIs and targets were to get people to hand over their email addresses, where we would assure them they would not be spammed, I received 4 emails today from Holland and Barrett.
Great training if you plan on wowing your mates with health food and supplement information
poor pay, under staffed and your knowledge will be useless when you start to read the labels
Supervisor/Sales Assistant (Current Employee) – Oxford – 28 August 2018
In theory this is a great retail job. It's more interesting than a normal retail job in that you get to learn about all kinds of natural medicine and nutrition. Most of the stores in my area are short staffed which puts pressure on everybody. Lots of people don't feel supported when things get tough - which is often. For those of us who cash up at the end of a shift, we don't get paid for the extra 15 mins or so of work that we do after the doors shut.
Store Manager (Current Employee) – Manchester, Greater Manchester – 7 August 2018
This is the worst company I have ever worked for. Lots of lone working (upto 3 hours per day) not very good health and safety and need to cross your legs at times due to long lone working hours. Company always looking to cut costs by cutting staffing hours and raising the price of products. Promotion change over day requires the managers to work upto 12 hours but only get paid for 7.75 hours. Lone working is a health and safety minefield with shoplifters targeting you when they know you are on your own. Area managers and regional managers have very poor management skills and resort to bullying tactics for staff and the stores to perform better which is impossible due to them cutting the staffing hours and expecpecting you to take more money when you can’t serve all of the customers due to not enough staff. CEO and directors are misguided and delusional in their ideas for improving the company when there is not enough staff to provide the customer experience they expect. Under paid over worked and expect you to complete your product training in your own time. Training is very interesting but be prepared to give up your social life and family life to become qualified to advise. There is no work life balance with this company and the pay does not reflect all the hard work that goes into your requirement to complete the training on time as if you fail the first part of your training within the probation period they will end your employment immediately, seriously reconsider applying. Holland and barrett say “we’re good for you”! My response to that is “not if you work for them”.
Sales Assistant (Former Employee) – Angel Station – 24 July 2018
There was soo much knowledge that they expected you to know after 6 weeks. It honestly felt like another university course rather than a part time job. It was very tiring and more physically exhausting than I expected. Management was horrible very inpatient and uncooperative at least the branch I was in. There was also a lot of gossiping about staff within management
Good pay and discount was 25%
Much content to learn, horrible management, hard physical work
Sales Advisor (Former Employee) – Craigavon – 5 July 2018
Holland & Barrett is certainly a great company to work for if you have an interest in what they sell and are willing to make the effort and do the work which they require. I would say that this job is not suitable for students as it takes up quite a lot of time and extra revision for the exams which are mandatory within the job.
Sales Assistant (Former Employee) – London – 27 June 2018
The job itself was fun and easy if you believe what you’re selling. I found the training and education exciting and interesting. Pretty good team work to reach set targets- we broke a few records and had a few team celebrations. Only problems were when I needed my schedule changed (for uni- they had been warned when I accepted the job) and when our manager left and we had no replacement. During these times I was ignored and over worked (I hadn’t minded doing double contract during summer) and my previous manager made a few comments that were off key even swearing at a few staff members. Rest of the company was pretty good though.
Great training and education, fun if you enjoy health food and healthy lifestyle
Management unreasonable, couldn’t change hours, not much support during staff turnover
Avoid this job if you want to be depressed and over worked worst job iv ever had no pay for staying late to cash up had three weeks training then was handed keys to run shop and training was very basic customers are ok some are very rude targets are way to high and work load to much for such poor pay cleaning toilets would be more fun and most staff don't have a clue about the products they just make it up as they go along very wrong but they get away with ii! Was left to run a store with a trainee having only been there for 10 weeks myself management don't care just tell you to get in with it absolutely appalling.
Good Place to work, shame the company cut hours often
Sales Associate (Part-time) (Former Employee) – Birmingham, West Midlands – 14 June 2018
Great place to work, good benefits and gain a great knowledge in all the products sold which will stay with you for life. Get an Hour lunch break and other staff members are so friendly. However working alone happens regularly which can be boring as some shops do not get too busy
training provided, easy to progress, good discount
often cut contrated hours to save money and expect you to be okay with it, lone trading