Sales Assistant (Former Employee) – Chesterfield – 26 September 2018
If you like working in a busy environment with plenty to do, plus learning new crafts, you will enjoy it here. I worked at hobbycraft for 4 years and enjoyed it - I was on a 16 hour contract though and would only occasionally get overtime. New people would come in and be given hours those of us who'd worked there years were begging for. Some management great, some don't know what they're doing. Work can be monotonous but it's easy and enjoyable as well.
Good atmosphere generally, generous holidays, slightly above min wage, good discount
Productive. Can be fun and ideal if your into crafts and art
General Assistant (Former Employee) – Thanet District, Kent – 14 September 2018
Learnt a lot in my 3 and a half years working here. Very productive and if you want to progress the option is there. Management could be supportive and training was always carried through and checked. Only negative was we was always short staffed and only part time hours available to general assistants. Pension scheme and holiday pay offered. Lovely team of people to work with despite lots of faces coming and going. Retail was not for me anymore but still a great place to work.
Free training. Pension scheme. Great team to work with.
General Assistant (Current Employee) – High Wycombe, Buckinghamshire – 6 September 2018
A typical shift is 4 hours which isn't bad at all but the jobs are repetitive and it is hard to get overtime as they are struggling to stretch the budget. The management is okay but it does depend on the moods they are in. They also struggle to praise you for doing a good job or going an extra mile and are quick to just move you onto the next job as soon as possible.
Team Member (Former Employee) – Crewe, Cheshire – 6 August 2018
I very much enjoyed working at hobby craft as I was able to overcome some obstacles such as social anxiety and lack of confidence within myself. It was incredibly inspiring to be exposed independently to the workplace to do things on my own and learn from mistakes.
Sales Assistant (Current Employee) – Livingston – 20 July 2018
Working at Hobbycraft involved many different types of roles to be carried out such as working on tills, stocking shelves, showing customers around or carrying out demonstrations. My confidence and knowledge increased and I also gained a lot of experience in retail. The management team are very helpful and welcoming. The workplace culture was fun and positive as everyone gets along with each other and everyone is approachable. The hardest part of the job is probably trying to find certain products for customers as they can be asking for a certain product you haven't heard of, but I eventually found out the uses and placement of the product for future references. The most enjoyable part is carrying out demonstrations and workshops for children as it can get messy and fun.
General Assistant (Part-time) (Current Employee) – Southampton – 7 July 2018
There is a balanced day rota each day putting pout stock, answering the public their questions, get along with most colleges. The hardest part of the job is dealing with unpleasant customers, the enjoyable par of the job is undertaking demos which involves slime making with the public.
Customer Service Assistant (Former Employee) – Chesterfield – 30 June 2018
A typical day at work would include working on the tills and refurbishing stock. Hobbycraft has a pleasant working environment and calm atmosphere; the store is a fun place to work if you are interested in Arts and Crafts.
Colleague (Current Employee) – Plymouth, Devon – 22 June 2018
I have been working at the Plymouth store for about 2 weeks now, and so far it has been a very enjoyable and fun experience. The other colleagues and managers are very friendly, inviting and it makes it seem like a really solid team, as opposed to places I've worked in the past where it has just ended up very catty. The pay is very good, and the 25% employee discount is very nice too! Would definitely recommend working here :)
GENERAL SALES ASSISTANT (Former Employee) – Stevenage, Hertfordshire – 17 June 2018
I have not worked there for 4 years but when i worked there i did enjoy it, the management team were mostly lovely. some of the team weren't always as enjoyable to work with but that could fluctuate day-to-day i am unaware of the progression routes through the company as none was offered to me
Colleague (Current Employee) – London, Greater London – 9 June 2018
I work there part-time, after few months I got my hours doubled on contract, so if you really want to work there and they need you you can get more hours on contract or as an overtime. As a colleague you can get max 30hrs per week on contract which is still part time. Only full time workers are team leaders and managers. You should be prepared that the only days off are Christmas and Easter (that’s our bank holidays at hobbycraft), so if you’re lucky and your shift is on these days, you’ll have a day off, yay! You usually can’t use your annual leave before and during these periods as it gets super busy and deliveries are enormous. The job itself is pretty simple if the store isn’t busy, there’re no bank holidays or half terms. You should be prepared that some customers want to start a new hobby, they don’t know what they actually like and expect you to help them, it’s funny sometimes. Also surprisingly many customers expect you to know everything about every single item in the store + where it’s located. You will be spending your time doing stock, put backs, being on tills, tidying or doing demos or merchandising from time to time all of that under fire of customers’ questions. What annoys me the most in my job is the pressure on sign ups. Hobbycraft’s loyalty card system doesn’t really give the customers anything valuable so you’ll be often listening to complaints of regular customers that they don’t get any discounts, nor vouchers or they get them very rarely. It’s all about our customers so it’s sad to see them disappointed. We definitely could do more about it, addmore... some wow factor. Also IT at tills could be improved, it’s sometimes hard to work with slowly responding register, so be prepared, be patient. Overall Hobbycraft is a really nice workplace if you’re with the right team and management. Salary as for retail environment is really decent.less
Discount, flexible hours, overtime available
It can be really busy at times and you have to work under pressure
General Assistant (GA) (Current Employee) – Havant – 15 April 2018
Hobbycraft is a lovely place to work for and the staff are excellent! The job itself isn’t that challenging but can be in a fast paced environment in peak times of the year eg: School holidays and public holidays. Overall a great company to work for.
Team Member (Former Employee) – Greenwich, Greater London – 5 March 2018
A typical day at work would include putting out the deliveries, and putting back returns/things customers changed their minds on, or put in the wrong place. Serving customers on till, making sure you ask for feedback and whether they'd like to be a part of the priority card... they push for these figures. Daily statistics and everything. Also to give advice to customers who are wondering around and unsure about things, usually where specific things are or if we have it in stock. I learned that these 4 hour shifts feel just as long as an 8 hour shift elsewhere. Most people are friendly and willing to help when you start, but you soon get to know that other people are not enjoying working there and there's a lot more problems than you thought, which puts you off. Management seem to be busy doing other things most of the time, which is alright, except from when you actually need them. They also don't feel like they're a part of the team, and make unfair accusations and give you difficult tasks to do within a certain time limit if they feel you're not working hard enough. Just to add unnecessary pressure. The hardest part of the job is expecting to know where everything is, and having to run around the shop trying to find it, especially while the stock gets moved around the shop floor. The most enjoyable part of the job is getting to meet creative like minded people, and creating display and example pieces, experimenting and demonstrating the tools.
Not recommended unless you only want to do part time work, and don't need extra funds.
General Assistant (Former Employee) – Crawley, West Sussex – 18 February 2018
General assistant, replenishing stock & serving customers at the till tidying shop floor dealing with customer queries changing displays installing point of sales. Learning about a variety of art and craft products