General Assistant (GA) (Current Employee) – Havant – 15 April 2018
Hobbycraft is a lovely place to work for and the staff are excellent! The job itself isn’t that challenging but can be in a fast paced environment in peak times of the year eg: School holidays and public holidays. Overall a great company to work for.
Team Member (Former Employee) – Greenwich, Greater London – 5 March 2018
A typical day at work would include putting out the deliveries, and putting back returns/things customers changed their minds on, or put in the wrong place. Serving customers on till, making sure you ask for feedback and whether they'd like to be a part of the priority card... they push for these figures. Daily statistics and everything. Also to give advice to customers who are wondering around and unsure about things, usually where specific things are or if we have it in stock. I learned that these 4 hour shifts feel just as long as an 8 hour shift elsewhere. Most people are friendly and willing to help when you start, but you soon get to know that other people are not enjoying working there and there's a lot more problems than you thought, which puts you off. Management seem to be busy doing other things most of the time, which is alright, except from when you actually need them. They also don't feel like they're a part of the team, and make unfair accusations and give you difficult tasks to do within a certain time limit if they feel you're not working hard enough. Just to add unnecessary pressure. The hardest part of the job is expecting to know where everything is, and having to run around the shop trying to find it, especially while the stock gets moved around the shop floor. The most enjoyable part of the job is getting to meet creative like minded people, and creating display and example pieces, experimenting and demonstrating the tools.
Not recommended unless you only want to do part time work, and don't need extra funds.
General Assistant (Former Employee) – Crawley, West Sussex – 18 February 2018
General assistant, replenishing stock & serving customers at the till tidying shop floor dealing with customer queries changing displays installing point of sales. Learning about a variety of art and craft products
very much enjoyed working here, great for someone who needs a part time weekend job. typical day to day jobs included, working on tills. keeping up with shop standards and replenishment of stock. very fun and easy job get to meet lots of new people with crafts you may not have heard of before, so you get to learn a lot of new things while working for this company.
Unfortunately working for this company wasn't a positive experience.
Training was given months too late, some staff were even ignored to take part in training (one new starter wasn't trained to go on till until 6 months into contract). Very slapdash and expect you to pick things up straight away.
Management were an issue, seeing 4 members of upper ranking staff come and go within 8 months. They favoured staff members, usually selecting some for 'easier jobs' or 'to help out in the office' which translated to hours chatting.
Working hours are very sporadic, with early starts at 8:00 and sometimes finishes at 10pm (however I believe they don't make people stay this late anymore) and sometimes pressurise staff to stay later than this if there is a new product or display that needs to be finished (one night we were asked to stay close to midnight to finish cleaning up and moving displays for an audit).
On the positive note the discount is generous at 25%, and some of the staff you encounter are friendly and make the place worth staying in a sense.
Management, long hour, early starts and late finishes, clique team leaders, lack of training
Amazing store products sold by an amazing team. Managers were brilliant, understanding and down to earth. Loved my job in hobbycraft.
Customer Service Assistant (Former Employee) – Swindon, Wiltshire – 28 January 2018
Had a very high interest and good product knowledge of all stock. This was shown in my confidance within my role. Eventually worked my way up to become part of the management team which i thoroughly enjoyed. The role as customer service supervisor was interesting, fullfilling and very busy. I had the ability to prioritize and multi task within this role with maximum support from everybody within the team. Weekly meetings kept me informed and updated of anything happening and changes within the company. My working enviroment was friendly , clean and enjoyable.
Store discount, Product trials, Friendly team members, Understanding and flexible management team, Generous hourly rate
Team Leader (Current Employee) – United Kingdom – 29 December 2017
First off, this company is great to work for if you are a student or part-time employee with no overtime objections or issues. Oh, and you get a 25% discount which is quite nice. That is where it all ends. If you work anything higher than this such as team leader or assistant manager, you will regret ever working here within a few months. This is a company that is unfair and uncaring towards its hard-working store teams. As a great example, Hobbycraft changed our New Years Day open times from Sunday hours to Saturday hours with just three days notice. The hours had been sent down in November!! They don't care about your personal lives or plans. Hobbycraft don't support you when you are off for stress they caused. Hobbycraft sends far too much stock or far too little of the certain stock we need. Hobbycraft has unrealistic KPI targets that stores struggle to achieve in areas. Hobbycraft force more and more work onto the store teams that cannot be done in a reasonable time. The list can go on however some of the truly disgusting acts cannot be mentioned for confidentiality reasons.
My advice is this. If you are in school, bored or want a little bit of cash, join as a general assistant. And stay like that. Never progress as you will be stuck in a role that is underpaid and stressful to even the strongest.
25% discount, free uniform (It is terrible though)
Long hours, unfair senior management, no care for personal well being, no support when needed, hours are cut a lot, poor pay for full time roles.
Colleague (Former Employee) – England – 27 October 2017
Awful company to work for,the bully culture come right from the top from the directors. Having a family is frowned upon,you will be told that you were a better colleague before you got pregnant. Staffing levels....ha what a joke,massive store run on a skeleton crew and they wonder why service scores are so low.
Team Leader (Current Employee) – Carlisle, Cumbria – 25 October 2017
During my time at this store, I have had nothing but positive critism and support in my progression for a future in my retail career. Management are fair and not biased towards any of the colleagues which is sometimes quite rare in some retail stores.
The working enviroment in this store is cheerful, and all colleagues are friendly and helpful.
Team leader (Current Employee) – Carlisle – 25 October 2017
I love my job at Hobbycraft Carlisle. I've been working here almost two years and I wouldn't be anywhere else. The whole team are great, and management have always been supportive and welcoming. We do work hard here and everyone who is willing to do so is hugely valued and rewarded.