Sales Assistant (Former Employee) – Maidstone – 6 November 2018
When I first started my job at HMV I was very excited due to me being such a fan of media, film and music, but after a couple years of working there I discovered that it's not the job I once thought it might be. If you're looking at joining HMV, be prepared to spend 90% of your time harassing customers to join the HMV loyalty scheme (HMV PURE), in which you have to get customers to pay a £3 fee for a loyalty card in which they can earn points and rewards. If you don't hit a certain target then all h*ll breaks lose and you won't hear the end of it from anyone higher up than you. Regardless of whether you have served 1 customer in an hour on a quiet day, management expects you to hit that target. Even when you hit your target or more, nothing gets said, no praise, no thanks, which is always disappointing, but instead having the manager call down or visit the shop floor to moan at you in front of customers which is unprofessional. I spent most of my 3 years working for HMV being messed around and confused as my manager would constantly change my contract, including my hours, my job role and more. 1 month I would be working 4 days a week, then the next month I was being told that I was only working for the weekend without any notice. The last few months of my time working with HMV was the straw that broke the camel's back, being messed around on a daily basis and being lied to, basically being told that they didn't want me to stay on, trying to encourage me to hand in my leaving notice and giving a full-time contract (which I had been asking for, for a year) to a Christmasmore... temporary member of staff. 30% off with staff discount was good though, and a lot of the time, when the manager wasn't involved the store ran nicely and everyone got along well. People were more likely to reach targets and get more done. It seemed as though as soon as the manager was in, moral dropped drastically and people we're constantly moaning about their job and the days seemed a lot slower. Management is the key to a good business and hard working staff. 10 out of the 12 people who worked there when I did have now left, and that says a lot about the management.less
Security Officer and Security Team Leader (Former Employee) – Uxbridge – 27 May 2018
I started off as a security officer in a team of four, then I progressed to team leader after working in various locations, and responsible for the day to day running of security procedures, and I was also part of teams involved in events.
Sales Assistant (Former Employee) – Wood Green – 17 June 2017
a good work environment I only worked here for a short period but in that time i enjoyed the work. Nights at Christmas were long but well paid. The company itself has been through many tough patches and is still in a lot of debt so job security may be an issue.
Sales Assistant (Former Employee) – Plymouth City Centre, Devon – 13 June 2017
I had a lovely time working at HMV, the people are all lovely it is like one big happy family. I just wish I could have stayed longer but unfortunately there wasn't another contract with the hours I needed. If I could work there again I would in a heartbeat.
Worked at HMV over Christmas period. I was treated well and liked working there with other students. Management were nice and i got on well with everyone. I got paid 5.30 an hour as a 20 year old student its not really much.
Sales Assistant (Former Employee) – Harrogate – 31 May 2017
I had a lot of fun working for HMV, even when working late stacking shelves. I was only a Christmas temp so my time there was limited, however the overall experience was extremely useful and was a brilliant first job.
Sales Assistant (Former Employee) – Poole, Dorset – 23 May 2017
In my years at the store we had staff get away with stealing, hitting other members of staff and bullying. Assistant manager highered a friend of his who talks to customers like rubbish, he would also avoid working and was aloud to get away with it due to being a friend of the A manager. Very hostile environment if you don't befriend the right people. The company will only treat you as a pay number, very little praise for working hard and very quick to punish you if you don't hit upselling targets such as pure cards.
Retail sales advisor (Former Employee) – Newcastle upon Tyne, Tyne and Wear – 7 May 2017
I only worked here for a short period but in that time i enjoyed the work. Nights at Christmas were long but well paid. The company itself has been through many tough patches and is still in alot of debt so job security may be an issue.
Great colleagues and product but not much prospect for advancement
Sales Assistant (Current Employee) – Glasgow – 18 February 2017
Was a great company and well paid when I started but Year upon year any any positive thing has been eroded.No pay increases in the last four years while management get a sly bonus in lieu of their increase etc.Also the staffing levels are ridiculous now.Running on a skeleton crew as no one is replaced when they leave just to save the region money