Fun, good working environment.
Customer Service Advisor (Former Employee) – Birmingham – 31 July 2013
I enjoyed my time at HMV and after ten years of loyal service, I was sad to leave. Due to the high turnover of staff, I worked with many great co-workers and worked under some really inspirational team leaders and managers. The interaction with both the staff members and the customers alike made the job enjoyable, yet sometimes challenging. The Christmas period; September to January, was always very busy; having to undertake shop floor duties in a bustling shop was never easy, but a cool head and a focused outlook on my tasks at hand, kept the workload flowing smoothly. I had a good relationship with my managers and always understood what was expected of me. For instance, I always made sure I knew which particular member of the management team I should liaise with if I had a particular issue; this was something that I had learned through trial and error at the start of my career. In a typical day, I would replenish stock, transfer and update stock, both physically and on the computer system. I would work on the tills and floor walk, I would also continue to put stock out, and prepare sections for merchandising or improvements.
Staff discount, working around, music and film, great managers.
Not too much opportunity to climb career ladder.