Assistant Officer (Former Employee) – Workington – 20 June 2018
Office closed after 10 years was not the best to work however the shift patterns etc suited me. I was a bit upset when the office closure was announced as I had met a lot of very nice people and made some very good friends.
Civil Servant (Former Employee) – Bristol – 18 June 2018
The pay is not great and there hasn't been a pay rise for ten years. The management are not brilliant at treating their staff like human beings. If you want to just go to work to be stressed then it is the place for you.
Assistant Officer (Current Employee) – East Kilbride, South Lanarkshire – 31 May 2018
Nice enough staff and flexi benefit. The hardest part of the job is dealing with the customers. In tax credits there is never any easy phonecall. You need to be persistent with management as well. There is a lot of favouritism in my section.
Civil Servant (Current Employee) – Peterlee – 22 May 2018
I take calls from the general public on a day to day basis at the moment on child benefit and tax queries and deal with the enquiries as necessary by amending records, processing changes and dealing with problems such as missing payments, incorrect tax codes, self assessment return amendments and queries.
Officer (Former Employee) – Bristol, Bristol – 16 May 2018
As a civil servant a lot is expected of you. As long as you are willing to put the effort in and work alongside your fellow team members and can cope with change (which happens almost daily as the organisation seeks to adapt itself to meet the needs of customers etc.), HMRC is a great place to work. A richly diverse community which is strengthened by that diversity - each of us enrich the organisation through our individuality. I loved working in HMRC and only left because it was too far to travel to/from home everyday with other commitments; I would recommend it as a great place to work.
AO (Current Employee) – Liverpool, Merseyside – 13 May 2018
A very good place to work, especially for people with disabilities. They expect you in work all the time, but there is 22 annual leave days in the first year (probation) and there is a certain amount of days you are allowed to be sick but that can be increased if you have an existing condition. They are able to give reasonable adjustments. There are a few blind people who work for HMRC and they are just as part of the teams as everybody else. The job itself is hard to learn at first but there is lots of training. It gets fun once you understand it and it gets easier, I enjoyed the whole process of learning. There is apparently a pay cap in the public sector which has not been lifted which is a downside. It is a desk job which is the most enjoyable part of the job and it is laid back, in the context that it is not like a contact centre. You can take your lunch whenever you wish and it is flexi hours.
Reviewing and ensuring customer records are correct. Have the ability to work unguided by managers. Have the option of working flexi time ie can choose the daily hours of work from 7.00am until 7.00pm. Managers understand worklife balance ie people with young children other responsibilities.
A Public Sector organisation becoming a Private Sector Company
Assistant Officer (Former Employee) – Brighton – 4 May 2018
HM Revenue Customer is no longer a Government Department providing an excellent service to the Taxpayer, it is a quasi private sector company focused solely on the bottom line to the detriment of the people it serves.
Taxes officer (AO) (Former Employee) – East Kilbride, South Lanarkshire – 2 May 2018
So you start off being told that there is room for advancing further and for pay rises, first day we where told pay rises had been cancelled and they where not sure if they would go up again anytime soon. they only seem to hire manager and team leaders from different hmrc offices. they do not promote from within unless its temporary covering for someone else. Management do not really care how well you do your job as long as you keep to their schedule. Breaks are becoming timed and hours are going up and pay is staying the same. if you work there be prepared to never be off sick unless your arm is literally falling off and even then when you are in hospital they will contact you to find out when you will be in and im not joking or exaggerating.
Administrative Officer (Current Employee) – Birmingham, West Midlands – 23 April 2018
Incredibly accomodating when it comes to personal issues and needing time off. Staff across all boards are very friendly and willing to help when there is any issues. Managers provide support with work and personal issues.