HMRC Employee Reviews

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Not somewhere I would recommend working really
Civil Servant (Former Employee) –  Bristol18 June 2018
The pay is not great and there hasn't been a pay rise for ten years. The management are not brilliant at treating their staff like human beings. If you want to just go to work to be stressed then it is the place for you.
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Remote and divorced senior management.
Revenue Officer (Former Employee) –  Leicester, Leicestershire13 June 2018
HMRC is undergoing massive upheaval with the reduction of the number of offices from 100+ to 12 Regional Offices.

New terms and conditions for employees are not as good as they were several years ago.
Pros
Flexi time.
Cons
Attacks on existing employee rights and conditions.
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Enjoyable and Professional.
Post Trial Administrator (Former Employee) –  Birmingham12 June 2018
Very enjoyable role, meeting new people daily, working on solutions and great team work is involved to maintain a very high level of customer service.
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Good work/life balance
Tax Consultant (Current Employee) –  East Kilbride, South Lanarkshire3 June 2018
For the nature and extent of the work carried out, salary is not proportional and generally very low at various levels. career advancement is very slow
Pros
Good work space
Cons
Low pay
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Flexible
Assistant Officer (Current Employee) –  East Kilbride, South Lanarkshire31 May 2018
Nice enough staff and flexi benefit. The hardest part of the job is dealing with the customers. In tax credits there is never any easy phonecall. You need to be persistent with management as well. There is a lot of favouritism in my section.
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Interesting and Varied work
Civil Servant (Current Employee) –  Peterlee22 May 2018
I take calls from the general public on a day to day basis at the moment on child benefit and tax queries and deal with the enquiries as necessary by amending records, processing changes and dealing with problems such as missing payments, incorrect tax codes, self assessment return amendments and queries.
Pros
Job Security
Cons
Irate and abusive callers
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Very Professional
Project Manager (Current Employee) –  Newcastle upon Tyne, Tyne and Wear21 May 2018
A lot of effort is put into making staff feel safe and comfortable in their working environment. Management can sometimes be ineffective, and people are often promoted beyond their capabilities.
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Good working atmosphere if willing to work hard
Officer (Former Employee) –  Bristol, Bristol16 May 2018
As a civil servant a lot is expected of you. As long as you are willing to put the effort in and work alongside your fellow team members and can cope with change (which happens almost daily as the organisation seeks to adapt itself to meet the needs of customers etc.), HMRC is a great place to work. A richly diverse community which is strengthened by that diversity - each of us enrich the organisation through our individuality. I loved working in HMRC and only left because it was too far to travel to/from home everyday with other commitments; I would recommend it as a great place to work.
Pros
Great environment
Cons
Constant change
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Good workplace
AO (Current Employee) –  Liverpool, Merseyside13 May 2018
A very good place to work, especially for people with disabilities. They expect you in work all the time, but there is 22 annual leave days in the first year (probation) and there is a certain amount of days you are allowed to be sick but that can be increased if you have an existing condition. They are able to give reasonable adjustments. There are a few blind people who work for HMRC and they are just as part of the teams as everybody else. The job itself is hard to learn at first but there is lots of training. It gets fun once you understand it and it gets easier, I enjoyed the whole process of learning. There is apparently a pay cap in the public sector which has not been lifted which is a downside. It is a desk job which is the most enjoyable part of the job and it is laid back, in the context that it is not like a contact centre. You can take your lunch whenever you wish and it is flexi hours.
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was a great place to work
Senior Officer (HM Inspector of Taxes) (Former Employee) –  Redruth, Cornwall7 May 2018
A superb career with great prospects up until 2014 when office closure loomed. The Building Our Future office closure programme eventually ended my career.
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Productive workplace. Option of working flexitime
Compliance Officer (Current Employee) –  Assistant Officer5 May 2018
Reviewing and ensuring customer records are correct. Have the ability to work unguided by managers. Have the option of working flexi time ie can choose the daily hours of work from 7.00am until 7.00pm. Managers understand worklife balance ie people with young children other responsibilities.
Pros
Flexitime
Cons
Closure of current office where I am working
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A Public Sector organisation becoming a Private Sector Company
Assistant Officer (Former Employee) –  Brighton4 May 2018
HM Revenue Customer is no longer a Government Department providing an excellent service to the Taxpayer, it is a quasi private sector company focused solely on the bottom line to the detriment of the people it serves.
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not what it seems
Taxes officer (AO) (Former Employee) –  East Kilbride, South Lanarkshire2 May 2018
So you start off being told that there is room for advancing further and for pay rises, first day we where told pay rises had been cancelled and they where not sure if they would go up again anytime soon. they only seem to hire manager and team leaders from different hmrc offices. they do not promote from within unless its temporary covering for someone else. Management do not really care how well you do your job as long as you keep to their schedule. Breaks are becoming timed and hours are going up and pay is staying the same. if you work there be prepared to never be off sick unless your arm is literally falling off and even then when you are in hospital they will contact you to find out when you will be in and im not joking or exaggerating.
Pros
there are none
Cons
breaks times, no salary rise, no advancement
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Down hill
Administration Assistant (Former Employee) –  Newcastle upon Tyne, Tyne and Wear1 May 2018
Used to be fun but it’s changing and jobs will be reducing, it’s a shame there is some great people work there, communication from the top is always hidden.
Pros
Flexi time
Cons
Management
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Decent work experience program
Admin Assistant (Former Employee) –  Washington1 May 2018
A typical day required me to sort files and data in a variety of ways - whether on a desktop, in drawers, or between areas of the company. The management made sure everything was OK for me.
Pros
Hour-long lunch break
Cons
Getting there on public transport
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Productive Fun workplace
Clerical/Admin officer (Current Employee) –  London1 May 2018
Treated well, staff are respectful. Nice working enviorment, the management is good, gets hard when there is a load of work to be done for the courts.
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Productive workplace
Administrator (Former Employee) –  London, Greater London27 April 2018
I enjoyed my time here and learnt a lot of new office skills that I can use for the rest of my life. Everyone was really welcoming and made my time here enjoyable.
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Flexible work place
Civil Servant (Current Employee) –  West Lothian25 April 2018
Very good company to work for local and it allows flexible working. It has good job opportunities to move up within the public sector, its flexible for families
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review below
Training Administrator (Former Employee) –  southend-on-sea25 April 2018
Start the day looking at emails and planning my day. Work 8am - 5.30pm.

Learn how to communicate more effectively and deliver at an effective pace.

Management are supportive.

it can be hard to finish projects within the tight deadlines.

Enjoyable when I meet those targets and have a productive day
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Great working environmetn and work/life balance.
Administrative Officer (Current Employee) –  Birmingham, West Midlands23 April 2018
Incredibly accomodating when it comes to personal issues and needing time off. Staff across all boards are very friendly and willing to help when there is any issues.
Managers provide support with work and personal issues.
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