Project Support Officer (Former Employee) – London – 15 January 2018
A very welcoming organization. Definitely regimental. As a government organization, letters sent out are sensitive and need to be accurate. However a very flexible approach to work and times, especially child support. Very supportive staff, who will help you in understanding and be improving yourself. I learned a different version of leadership and approach.
Flexible hours and work approach to suit you and various stakeholders
Very regimental. They take pride in their i;s and dots.
Administration Assistant (Former Employee) – St. Austell – 11 January 2018
Most days would be spent on a phone answering clients questions i learned to be more relaxed while talking to people. Management was very hard on people and most had no idear how to treat people to get best results. The hardest part of the job was keeping a calm attitude while people on the other end of the phone would be throwing abuse at you because their attitude was you was the one that caused their problem. The best part of the job was the social side which did help with relaxing when not working.
Administration Officer (Former Employee) – Dundee – 4 January 2018
As an Administrative Officer for Tax Credits, my typical day was talking calls from customers regarding their claims and updating any changes. I had to deal with many frustrated, angry and vulnerable customers, some of whom English was not their first language. This combined with a management who placed more emphasis on call stats and call times, rather than a good customer service. This made this job very stressful and left me feeling very unappreciated and under paid.
The work force with in the building were generally demoralised and some unacceptable cultures such as discrimination, bullying and harassment were almost considered as normal behaviour.
The most enjoyable part of this job was working within a team.
Casework Progression Officer (Former Employee) – Birmingham, West Midlands – 2 January 2018
Good environment, learn to work with people of different backgrounds, shared responsibility on tasks. Lots of regular changes in the right direction - sometimes management don't know how to deal with this. Always moving forward.
Customer Service Advisor (Former Employee) – Bathgate, West Lothian – 11 December 2017
Working day starts 8 30am two 15 mins break and a hour for lunch. I learned a lot about empathy and also giving right info as you are dealing with peoples benefits as I worked in Tax Credits and Child Benefit. The hardest part sometimes when the systems go down a day trying to explain to the clients.
Call Centre placement (Former Employee) – Bathgate – 30 November 2017
doing my placement at HMRC was every enjoyable as you would learn something new every day, and the people at HMRC were great and very knowledgeable about everything they were talking about. overall the job was a good place to have a placement and they made it very enjoyable, the most enjoyable part about the placement was meeting all sorts of new people.
Before HMRC came to life i would have reccomended work within Government. I previously worked for HM Customs where it was a fun rewarding place to work, the merger with HM Revenue put an end to that. The Managment is truly awfull and basically non existant. Steer clear
Administrative Assistant/Receptionist (Former Employee) – Walsall – 27 November 2017
A typical day was challenge very busy from the time it was open I learned to appreciate respect people because everyone that come in to see us need our support and help due to the services that we offer to any individual. Our management team was okay they help when need. Workplace culture was good we had a work team that support each other, the hardest things was not being able to understand some customers from different part of the country the most enjoyable part of the job was meet our customer,
Assistant Manager (Former Employee) – Birmingham, West Midlands – 21 November 2017
I thoroughly enjoyed working at HMRC due to its easy adaptation, productivity throughout the day, independent skills and the comforting easily-adapting atmosphere. You’ll work for HMRC to make sure businesses and individuals follow tax laws and pay the correct amount of tax.
Your day-to-day duties might include:
examining business accounts visiting businesses to interview board directors, lawyers and accountants investigating suspected fraud offering specialist advice about tax negotiating settlements representing HMRC at appeals tribunals considering and applying tax law to cases leading a team of caseworkers and administrative staff managing relationships between HMRC and customers
I am looking to work in a challenging workplace with various duties and career prospects
Administration Officer (Former Employee) – Croydon, Greater London – 21 November 2017
I thoroughly enjoyed working at HMRC. My duties were varied and I enjoyed working on different departments with various people. I enjoy learning new tasks and achieving good results. The staff at HMRC were great to work with and very supportive with fantastic team work attitudes.
Tax Professional (Current Employee) – Cardiff – 15 November 2017
It’s great for work life balance as you leave your work at the door and have flexi time. Plus annual leave is generous which means you could spend less time in the office.
The training is non-existent / e-learning. Most stuff you pick up on the job. However, they expect you to answer queries from trained accountants. Try calculating grossed up payments from overseas workers or basis periods for book keeping with next to no training - it is not appropriate.
When are you working, there appears to be some civil servants who will avoid work at all costs. How they make it through is beyond me. Nevertheless they have been identified and are still allowed to stay...
Overall, the works on too taxing (sorry for the pun) nd the pay is decent. At times it will be more frustrating than anything. I can’t knock the work life balance as it’s the best I’ve received. There appear to be plenty of opportunities to progress but there are suggestions these jobs are earned mark for some and the objective process is abused to prevent others being interviewed - can’t say if this is true.
Flexi time and relaxed atmosphere
Training is non-exisistent, work avoidance by coworkers