Colleagues make the place good
Personal Tax Officer tax credits (Former Employee) – Bathgate, West Lothian – 8 November 2018
Each day involves dealing with customers from all walks of life, many are frustrated and angry by the time they speak with you on the phone. You need to have thick skin and empathy and an ability to understand complex issues. Management, well, if you are extemely lucky you get a great manager and in eight years I only had two great managers, the rest, of which I had many they are not so good a... lickers and higher management do not have a clue and do not care about the advisers.
If you are looking for a job where there is a high likelihood of being bullied by management AND higher management, and where there is little sympathy or empathy when you are genuinely ill then this place of work is for you. Workplace culture is us and them, the hardest part of the job is dealing with your so called superiors the best part is the feeling of reward you get when you know you have helped the customers.