Hmrc is a horrendous place to work - if you are taken on on a new, non flexi contract. I work as a customer service advisor on the phone and it is stressful and very challenging. We are forced to come into work before our shift starts without being paid for it, and if we log on one minute after our shift starts, despite being in the building early, on time for the start of our shift.; you are harassed and punished for being ‘late’. Every moment of your day is monitored and you will be questioned if your break is too long. Training is appalling, expected to know advanced technical tax rules and legislation with next to no training. Customers can be extremely abusive and there is no support for this. You are treated like just a number, and if your stats aren’t good, expect to have managers openly talking about you in front of you and your team as managers have a gang like culture. Also the organisation promotes incompetent people for managerial roles who won’t know what they are doing. The work is extremely challenging, tiring and you are made to work unfair shift patterns. Wages are nowhere near enough what they should be. Also will take around six months from applying for the job to the actual start date. Avoid at all costs, unless you like stress.
Poor pay, awful culture, bullying, challenging work, stress