Perhaps the best course of action would be to allow officers to use reasonable force, rather than grilling them and causing them to become apprehensive about their actions. It's crucial for them to be in control, otherwise, they will become an easy target for prisoners. They're offenders, not children at a nursery school. They need to be kept in line, and while I believe mutual respect is important, some prisoners refuse to recognise that. Sometimes, it's necessary to be tough on them, so they know who is in charge. We can't tread lightly around them, hoping they'll behave themselves. Some of them are violent offenders, with no scruples. They don't care if you try to reason with them, they'll still try to dominate you. The bottom line is that the government really needs to address the issues listed here, by countless employees. These officers keep the wolves from the door, and they deserve to be treated with more consideration.
HM Prison Service management should treat their staff with respect and listen to also act on what is causing staff to leave!
Give staff more support and control
Answered - Prison Officer (Former Employee) - HMP Brinsford
More pay and more respect. Managers that can actually manage and have decent management skills.
Answered - Prison Officer (Current Employee) - Lewes, East Sussex