Working at a Hilton hotel has been the best employment I have done. Being recruited to be a night manager was, I thought, a reflection of my managerial style, laid back but with strict adherence to hotel policies and procedures. Which I try to implement at all times. The basic problem is you are “on your own” no support from hotel management. The decisions you make based on the situation are NEVER supported. I have built a very strong team. My team support me and I support them, which is how it should be. But, your on your own. My hotel is now a “managed” property and the owners have no idea what working in a Hilton environment is about. Guest expectations are not considered, which, considering the Hilton culture does not help. All in all I love my job, I just wish Hilton took it seriously.
Training, team, what it used to be
Total lack of respect