Control Room Operator (Current Employee) – England – 12 June 2018
It really is different and there is no typical day to speak of. Line management is hugely different depending on person, as you'd expect, some are perfectly able, some excel and some are below average. Hardest part of the job is dealing with those exact managers.
A company that values its employees . Halfway through a five-year program to alleviate traffic issues in and around the highways of the UK. Looking to re-root a further 2500 employees over the next two years
Evaluation Officer (Current Employee) – Birmingham – 25 January 2018
Growing workforce with oppurtunities of taking new positions if you meet the desired criteria and experience. Different contracts in place due to the large size of the oganisation and extended period it has existed in both as Highways England and Highways Agency.
Traffic oficer (Former Employee) – East – 20 December 2017
The original idea was good "traffic officers to help the police with mundane jobs" but it's now got to the stage where highways officers are being asked to do more but not being rewarded for the extra work, it's also become a lot more dangerous, single crewing is being forced on everyone, also expecting you to give first aid on scene as well as managing the traffic, with a turnover of staff at 98% at one control centre I think this gives a good perspective of what it's like to work here. Bulling of staff that's never dealt with correctly, unable to book holidays due to lack of staff etc. It was a good experiment but personally I'd put the money spent on Highway traffic officers back into the police force to allow more on motorways.
Can't think of any now
Shift work, flat rate of pay at weekends, bank holidays, lack of staff terrible staff morale
Customer Contact Centre Advisor (Former Employee) – Birmingham, West Midlands – 2 October 2017
I worked at Highways England for just over a year, this was a relatively easy job after the training provided. Highways England are a good company to work for as there is plenty of opportunities to progress within the company and the jobs are very well paid. However a lot of the job roles you are required to work shifts meaning that I had to work a lot of weekends and I would also have to work nights.
Dangerous job run by management who are disorganised
Traffic officer (Former Employee) – Manchester, Greater Manchester – 5 August 2017
If you like being treated like an idiot and bullied try this organisation. They are spying on you constantly and have a think called check and challenge which implicates good people and drags them through discipline proceedings. Its awful working there because the atmosphere is one of fear and nobody is friendly towards you, The police hate them because they mess about with a few cones whilst the cops turn up and get the job done with no messing. Red tape and big brother mentality.
Manager (Current Employee) – Birmingham – 18 June 2017
Highways England is a growth organisation and therefore is making investments in their people, systems and processes.
Its an exciting place to be and you feel you are contributing to making a real difference to the strategic road network.
As Highways is growing at pace, it can be a little frustrating when systems and processes dont catch up in time. However their commitment to their people is evident and therefore you dont mind giving them a little of time to make this happen.
Graduate Project Manager (Former Employee) – Birmingham, West Midlands – 5 June 2017
Worked here for 8 months and the grad scheme was not in any way organised and clear to us when we arrived. We had to wait 6 months for things that were promised at the start of the scheme. We were also put in areas that had nothing to do with project management and instead were used as cheap labour. Also the management style is archaic with Paybands dictating your place within a team according to them. Having your own ideas is not encouraged. Also was told by another employee that a manager asked him "to stand over and watch them do it" about someone in another team. Work-life balance is decent but too much emphasis is put on the start of the month reporting to the Directors
Terrible Management, Poor morale, Poor prospects, No structure, no team camaraderie
Project Support Officer (Current Employee) – Leeds, UK – 17 April 2017
The hardest part of the job is being expected to produce more work than is physically possible with your hours. Progression is impossible if you are not liked by the interviewers. Governance and processes constantly put road blocks in your ability to carry out simple taskes