Taking inbound calls from both customer and sales consultants. These calls will be about billing, amendments, complaints amendments to yell.com adverts, yellow pages adverts, transferring calls to other departments, as some customers would need to make amendments to a hibu website, a free line entry and a search marketing advert.
We had 6 team managers and a department manager, I got a long very well with all the manager in the department,
Co workers are very important, all of my co-workers at hibu/yell were all very friendly and I got along with everyone. We would have a laugh, when the time was right to.
The hardest part of the job was not always being able to deal with the query at first point of contact.
I enjoyed my job, I had a good feeling when a customer or as sales consultant called in and they had a query and I was able to resolve first time.