The building is beutiful, and the care staff are lovely they all work so hard and try the best that they can for the residents with limited resourses and staff. Staff are spoken to arwfully , there is no respect for anyone there. Bad pratice goes on, when things are reported to mangenment, just get told to get on with it, its a buisness and they are here to make money, Im sorry but we are there to care for elderly people. The deputy manager lacks people skills, and speaks to people horrible, acting like she is above all, this is most likely due to lack of experience, not even holding a level 5 diploma , the head of care does, she is more experinced and qualified than the deputy.
Head of care really supportive to staff and tries to make a difference for residents and staff, but she is up against it with the office bods, feel sorry for her.
Long hours, have to pay for food when woking up to 12 hour shifts, unsafe staffing levels, rota that is badly planned and written each month, with the person writing not understanding how to add up hours, putting staff on for too many, or on holiday when they had not asked for it using holiday up, and constanly changing and expecting staff to just do as told.
Worst place ever worked