Full timers are contracted 37.5 hours, over 5 days, a week in branch. You get 1 hour break for lunch, but if you are short staffed or it's peak selling time (early months of the year) there are times you may need to work right through your lunch break, and you are not allowed to claim missed lunch breaks back in lieu... You often have to work late, and you're not always allowed to claim it back in lieu either. They do not offer paid overtime.
You do not get sick pay at Hays Travel, and you will be reviewed for any sickness. If you are on long-term sick, with a doctors note, you will get Statutory Sick Pay.
You get your full commission off you any bookings you are travelling on yourself, but you must have passed your 6 month probation period. They have also introduced the "Reward Me Now" app where you can get small discounts off of popular brands, including some supermarkets.
Be smart. Do not wear short skirts or revealing tops because they will not take you seriously or let you go further into the interview process. (Boys) Wear a white shirt and tie, suit trousers and smart shoes. (Girls) shirt, pencil skirt/ dress trousers, blazer and court shoes. If you have coloured hair, dye it natural. Take out piercings and avoid wearing lots of jewellery. It’s very old fashioned so expect to be rejected if you don’t follow company guidelines regarding dress code.
Visible tattoos should be covered up by the uniform where possible. Men may be required to wear a long sleeved shirt if they have lower arm tattoos.
In an apprentice's first year, they are paid the apprentice minimum wage (currently £4.15 per hour), regardless of their age. In their second year, they'll be paid the minimum wage for their age group.