Reasonable working hours, as a full time employee, after passing probation, the latest I work is 7pm and I never work weekends. The working day is 8.5 hours with a 50 minute lunch, and two 15 minute breaks. The longest you will be on the phone at a time is 2.5 hours. Before passing probation you have to work the occasional weekend, and sometimes you have to work until 9pm, although this is very rare. If you are a part time employee, you will have to work evenings and weekends.