Harris + Hoole Employee Reviews

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2.0
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Upper Management- POOR
Store Manager (Current Employee) –  Hoole19 September 2019
Harris and Hoole are a good company to work for until you reach management level. The pay is atrocious and well below average wage when compared to other brands. The role is hands on and customer/ coffee focused.

There is a lack of support from upper management: who are quite frankly disorganised. Every food/drink launch is delayed and no one ever has a clue what's happening.

It's a great company for progression and everyone has the opportunity to grow- although there are never roles available and you could be expected to work at a higher level without pay.
Pros
Free coffee and Food, Growth opportunities, great coffee culture
Cons
Long hours, No support, Low pay, disorganised organisation, Poor management
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5.0
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Efficient and friendly work environment
barista (Former Employee) –  Hoole, UK26 August 2019
Amazing company to work for!! Very good community atmosphere, feels like a family. Good progression throughout the company. Best place I have ever worked for.
Pros
Free lunches on shift. Free barista made drinks whenever you want one. Brilliant staff
Cons
None
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5.0
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Productive and fun work place.
SHIFT LEADER (ASSISTANT MANAGER IN TRAINING) (Former Employee) –  Hoole4 August 2019
Nice place to work and have a career.
Helpful management
Amazing coffee
Friendly regulars
Free food and drinks on shift
New and clean environment
Helpful team
Pros
free meal on shift
Cons
in tesco
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4.0
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It's a great place to work as long as you don't have young children
Barista (Former Employee) –  Hoole26 July 2019
They are great to work for but don't support workers with family that need fixed hours, it's good for a first job or if you have flexibility in your personal life.
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3.0
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Allow Growth
Barista pilgrim (Former Employee) –  Huntingdon22 July 2019
Allow Growth within the work place.
Some poor management.
Great culture within the company.
Great with charity.
Great head office staff.
Fun events yearly
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4.0
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Good company to work for
Shop Manager (Current Employee) –  Hertfordshire15 May 2019
A great company to work for with some great benefits to match! An amazing training programme and on going opportunities to grow yourself and gain promotion
Pros
Free coffee, shift meals, good pension scheme, bean box
Cons
Can be long hours
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3.0
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productive and fun work place
barista (Current Employee) –  Stansted Airport10 May 2019
i have learned more about myself working at harris and hoole and found out that i am a much more relaxed person than most of my staff members. the management are great in the store i work in. hardest part of the job is the unsociable hours. typical day at work would involve serving customers, making coffee, restocking sandwiches, cakes, cleaning tables.
Pros
free shift meal, free coffee all day long.
Cons
unsociable hours
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3.0
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Was fun but not so much anymore
shift leader (Current Employee) –  london26 March 2019
Used to be fun to work here but now the company only seems focused on squeezing every drop out of its employees before they drop.
Clever manipulating of salaries to make sure there was barely even and increase after the minimum wage went up.

Harder to achieve your bonus which was the nicest benefit of working here and a strong motivator to do well.

Managers hardly care about staff and are spread so thin they often forget important information, like the hours you can't work, and will then kick up a fuss when you can't do the hours you already said you couldn't do.

There used to be a strong emphasis on the coffee as the brand is "a better coffee" well that's a lie and the coffee will often be coming out tasting disgusting while the manager happily serves it to poor customers too starved of choice to go somewhere else. The only focus is how much money can we make.

Coffee equipment is rotated around stores and often breaks, days will pass before it gets fixed or taken care of, probably because there's 1 person fixing everything for the whole company, expect the repairs to happen during the rush period too.

If you're lucky, you'll find a colleague you can bond with to make the whole ordeal bearable.

Plenty of double standards to go around.
Pros
limitted free drinks
Cons
bad managers, bad company direction, lack of identity
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5.0
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It's a hospitality job... but better!
barista (Current Employee) –  Twickenham13 March 2019
Worked in retail and hospitality before but never felt looked after like I did here.Don't get me wrong, things went go and you can get a call first thing on your day off asking if you can come in to cover but that's the same anywhere else... the thing that's different is that I felt appreciated and was actually thanked for doing it rather than it seeming like an expectation.

Pay is what you'd expect but the team vibe is great, like coming in to work with your mates and there's a real drive towards realising your potential... even if you didn't even know that potential existed! I've learned skills that enable me to be better outside of work as well as make a great cuppa coffee (with fancy latte art) and chat with any randomer off the street.

Great place to work all-in-all with sociable hours (if you can stomach early mornings) that makes me feel at home and like I have a purpose.
Pros
Development, flexibility, team dynamics, great bonus scheme
Cons
Early mornings, can get called for cover, hospitality/retail pay
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5.0
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Fun, lively place to develop a career
Shop Manager (Former Employee) –  Addlestone, Surrey26 February 2019
Harris + Hoole is an enjoyable place to work, surrounded by delicious coffee and peers who love the stuff!

Typical day includes delighting customers and building a rapport, creating yummy coffees with beautiful latte art. Each Hooligan is given thorough barista training in their first week so each coffee is made to the highest specifications for every customer.

Management are growth focused and will support anyone looking to develop within their career with constructive feedback and guidance.

The toughest part of the job is learning to keep up with the customer flow, efficiency is key and early on this can take a little getting used to. The team around you + management are set to support you to find your authentic way to make a perfect coffee in a timely manner to give the customer a premium experience.

Harris + Hoole supports each other like a family
Pros
Fun, Support Network, Free Coffee
Cons
Those that come with hospitality
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5.0
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A job where I can be myself and be creative
Barista (Former Employee) –  Horsham, West Sussex9 October 2018
In this job I was encouraged to be myself, wear my own clothes and they cared about my work/life balance.
Moved up to "pilgrim" where my coffee skills and latte art grew. Loved the job, but I was employed on a part time contract and left because I needed full time hours.
Pros
Free coffee, free lunch, wear own clothes
Cons
Wanted full time hours
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1.0
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Lol ...Joke
Manager (Former Employee) –  London24 August 2018
I cannot begin to describe the catastrophe of the company. Once a great company with a real feel and great people has turned into a self centred NERO rebrand. In the last year they’ve seen many long standing team members leave and now spiralling out of control. Currently out of 40 stores vaccancies through the roof. Higher up management of the company is flawed, essentially turning this into a newer “specialty” brand but really it’s a Caffè Nero store just named something different. Coffee is roasted in the NERO roastery.

Benefits ? — none that they talk about or mention or they are beyond possible to achieve

Food?, all batch made and frozen and a rip off. All food you can find in Caffè Nero at a cheaper price. Sandwiches are batch made by same supplier, off site. Nothing fresh in this place.

Salary?, everyone is severely underpaid, severely. Paid per hour if Assistant Manager or below and monthly if manager. Some people barely afford rent.

Community Outreach ? — once a core pillar of the company now non existent

Coffee is overpriced and locations are questionable. You’ll see a price increase every 6 months in line with Nero.

Progression? Forget it...there’s no such thing.

Hours ? Don’t let them fool you with 32 hour contracts or 40 hour contracts, breaks are unpaid so you’ll end up working more. Or you’ll be working double days of full 12/13 hours.

Management do not look after you either nor do they have the appreciation for you.

This company simply uses you to get what they want which is more money out of customers, complain when you don’t
  more... achieve astronomical targets. What was once a great company with great value and higher management coming from a speciality background, a small change has seen them focus on reducing as much as possible but squeezing as much out as possible too.  less
Pros
There are none!
Cons
Management, Hours, Progression, Food, Ceo, Caffè Nero, Coffee.
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4.0
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Fun place to work but busy
Barista (Former Employee) –  Twickenham18 July 2018
The majority of the time was enjoyable depending on who you worked with, however there was a few changes that took place which changed the atmosphere.
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4.0
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Fun and enjoyable
Barista (Former Employee) –  Hoole21 June 2018
Typical day starts getting coffee machine ready dailing in to get the right flavour of the coffee, preparing the food for the day getting it out displaying it. Talking to customer while givening them a great cup of coffee.
Pros
Free lunch
Cons
Long hours
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2.0
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Busy place with high expectation .
Assistant Manager (Former Employee) –  Surrey29 April 2018
Basically good thing about this company is you will learn how to make proper coffee, but in such busy place it is so difficult to follow all process of making coffee,engaging and answering to customer's questions and dealing with situation.
Here are some details of working for this company:
1)Not good payment for such a busy place specially inside greater London.
2)only 30-32 hours shift per week and need to work weekends and bank holidays as well for same money.
3)Not getting paid when you get sick .
4) Don't have HR to deal with staff when having concern.
5) have visitor from someone called (Mister y shopper) who has high expectation to pass the test .
6)Lots of washing up ,cleaning , stock up....
As a recommendation to head of the company they need to find a way how to make more money and profit up to make better place to work instead of only focus on selling coffee and drinks +few expensive sandwiches or pastries to compete with other food companies in high street .(I am telling this words by experiencing working for other successful companies over 15 years).
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4.0
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Fun and Social place to work
Barista (Current Employee) –  London, Greater London27 April 2018
Typical cafe work, but with a very solid social basis. The teams are all constructed so that everyone gets along well, and it's nice getting to know regulars too.
Pros
Good team members, Paid Lunch
Cons
None
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1.0
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Stressful work with no support from management
Shift Leader (Former Employee) –  Colchester, Essex29 March 2018
Expected to work until your feet bleed, and deal with problems the manager should have dealt with. Had a joke of a half hour unpaid break every day and barely even got to do that.

Manager and upper management were a joke, and don't care about the wellbeing of their employees.
Pros
free lunch and coffee
Cons
expected to work stupid hours with little payoff, left to own devices to learn on the job instead of being taught.
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1.0
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Rude management, Low pay
Barista (Former Employee) –  London, Greater London25 February 2018
The managers always felt they were better than the workers.

We were paid £6.50 an hour which is virtually nothing only if you work 9-10 hours a day

Never had real support from HR or managment.

Frowned upon if you took a day off or made a mistake.

Staff had a lazy can't be bothered attitude.

Management made the environment like some weird cult where everything seemed perfect but it was a shambles.

Wasted Hundreds of pounds of food and refused to give it to homeless and charity

Allowed dogs in the Shop HOW UNHYGIENIC.
Pros
Nothing literally nothing
Cons
Everything.
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3.0
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was ok to work there
contracted chef (Former Employee) –  Harlesden23 December 2017
The place allowed me to make sandwiches to learn many different topics and to be in a specific way. I had a great time and loved to learn how to make things for others and myself.
Pros
food
Cons
none
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4.0
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Good depending on your manager
BARISTA INITIATE (Former Employee) –  Surrey9 October 2017
good, hard work not for anyone who can't deal with mean customers. definitely teaches you how to hold your tongue and push through bad customer experiences. Great training facilities and good ways of making friends within the compay
Pros
lots of time to be creative and express yourself
Cons
bad managers in some places and no real way of getting in contact with HR
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Overall rating

3.6
Based on 51 reviews
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