Worked there for a year (on a temp basis) handling high volume of calls and booking fitters appointments.
Not enough staff on every department, customers left waiting for call backs that never happen. When they ask to speak to a manager, the managers would never deal with them, as they 'don't have to'.
Position came up for a full time contract when I asked to change from temp to permanent, the higher management would not guarantee this.
Fitters left in situations where the job was incomplete (they would not get paid until complete), used to call and complain they had no work booked in.
Wages are very basic and very little chances of getting pay rises, we were given bonuses for hitting targets which stopped after 2 months as they realized they could save money.
other staff member great to work with
higher management have no respect or appreciation for their staff