I worked here for almost 2 years and unfortunately this is a prime example of when residents' days are fitted around staff schedules. Often under-staffed and expected to do the job of two/three people, whilst being paid minimum wage. Management were poor at staffing adequately, punishing those who didn't come in for shifts and it was often those who were reliable and conscientious that paid the price for this.
Residents were incredible to look after, and this was a real privilege, but the environment to work in was poor. Lots of bitchiness amongst staff that wasn't dealt with by management, senior management constantly expecting more from staff who were already going above and beyond, and care assistants were left to face unhappy families often when we were not at fault.
The company would be far better placed investing better in staff training (a real lack of dementia care understanding!) and adequately staffing their homes - 2 people to look after 20 residents with complex physical, psychological and emotional needs is not good enough. Minimum should be at least 5, or 6, allowing us time to spend quality time with residents, not 'task oriented' days.
Often got lunch on shift, amazing residents, and some great hard working staff.
Poor nursing management, awful senior management out of touch with care work