Basic knowledge about the company.
How flexible are your hours to work and what do you know about bikes and cars so far
During phone interview:
What does customer service mean to you?
What previous experience do you have?
What skills do you have which would benefit Halfords?
What do you know about us at Halfords?
How quickly would you be able to get to work and mode of transport?
How available and flexible are you?
Why do you want to work at Halfords?
How important do you think is Health and Safety
How important is good customer relations
Have you ever dealt with the public before
Why you want to work for halfords and do you know the history of the company
To do with vehicles and how you can create a difference for the company by applying your skills and create growth
What I was interested in and what I could offer the company. What knowledge I had of products, bikes and cars and repairs.
Competence based questions
Interest in the business
Customer service based questions