The service users were genuinely lovely, but you're not likely to be allocated enough time per call, nor enough travelling time, the meds training was poor, the mileage rate was only 15p per mile, and there was a reluctance for my managers to get involved when I reported concerns regarding service users' safety. Claims for extra time spent with service users had to be put on an additional timesheet. I never got paid for any extra time and I think my branch office must have thrown my extra timesheets away. I had to use my personal mobile phone and was not reimbursed. I had to chase holiday pay and, after I left, the office agreed that I had been paid at the wrong rate.
There was an attempt to achieve a work/life balance by having a rota that meant you worked Monday, Tuesday, Saturday and Sunday one week, and Wednesday, Thursday, Friday the following week. You were expected to work normally if your workdays coincided with Christmas.
If you live in a town and don't drive, they might try to create a round that you can walk round. If you can only work, eg. three nights a week, I think they would try to be flexible with that as well.
Badly paid, bullying managers